Undercharging. (a) If we have undercharged you, we may recover the undercharged amount from you. If we recover an undercharged amount from you:
(i) we will not charge interest on the undercharged amount; and
(ii) we will offer you time to pay the undercharged amount in instalments over the same period of time during which you were undercharged (if less than 12 months), or otherwise over 12 months.
(b) The maximum amount we can recover from you is limited to the amount that has been undercharged in the 9 months immediately before we notify you, unless the undercharge is your fault, or results from your unlawful act or omission.
Undercharging. Where we have undercharged you, we may recover from you the amount undercharged.
Undercharging. We may recover from You any amount You have been undercharged. Where You have been undercharged as a result of Our error, including a metering error:
a) We will only recover the amount undercharged in the last 12 months prior to the Meter reading date on the last bill sent to You (the "Undercharged Amount"); and
b) We will not charge You interest on the Undercharged Amount; and
c) We will show the Undercharged Amount as a separate item on Your bill, together with an explanation of the amount that was undercharged. We will offer You the opportunity to pay the Undercharged Amount in instalments. Where We have undercharged You as a result of fraud by You, We may take action against You. This may include:
1) disconnecting supply to Your Premises in certain circumstances;
2) estimating the electricity usage at the Premises for which You have not paid Us; and
3) taking debt recovery action against You for the unpaid amount as well as any disconnection costs and Our reasonable legal costs.
Undercharging. 18.1 Where you have been undercharged we will inform you and we may recover from you any amount you have been undercharged.
18.2 Where any amount undercharged is as a result of an act or omission on our part we will recover only the amounts owed to us in the 12 months prior to us advising you in writing that there has been an error.
18.3 We will list the amount to be recovered as a separate item in a special bill or on the next bill, together with an explanation of that amount.
18.4 We will not charge you interest on amounts recovered due to an error on our part and we will offer you a period of time to repay the amounts undercharged at least equal to the period of undercharging if less than 12 months or 12 months in any other case.
Undercharging. If we’ve undercharged you, we may bill you for the undercharged amount. Unless the undercharging is a result of your fault, or unlawful act or omission, we’ll limit the amount we ask you to pay in line with the Regulations. And, of course, we’ll offer you the opportunity to pay that amount by agreed instalments over the same period of time that we’ve undercharged you, up to a maximum of 12 months. We won’t charge you any interest on undercharged amounts.
Undercharging. (a) If we have undercharged you, we may recover the undercharged amount from you even if we do not become aware of our right to recover this amount until after this Agreement has expired or terminated.
(b) If we recover an undercharged amount from you, we will not charge interest on the undercharged amount unless we have been charged interest by a third party, in which case we may pass that interest charge onto you.
Undercharging. (a) Where we have undercharged you, otherwise than as a result of our or your distribution entity’s act or omission, we may recover from you the amount undercharged.
(b) Where you have been undercharged as a result of our or your distribution entity’s act or omission, we can only recover the amount undercharged in the 9 months prior to the date we notify you of the undercharging. This 9 month restriction does not apply where you have been undercharged as a result of illegal use of electricity.
(c) We must offer you the opportunity to pay an undercharged amount in instalments over the same period of time during which you were undercharged if this was less than 12 months, or otherwise 12 months..
Undercharging. If the Retailer undercharges the Customer because of an error, including a metering error, then the Retailer can ask the Customer to make a correcting payment, but:
a) if the Customers are paying a residential tariff, the correcting payment will only relate to errors for (at most) the 12 months before the Customer’s most recent bill; and
b) the Retailer will show the correcting payment as a separate item in the Customer bill, with an explanation; and
c) the Retailer will not charge the Customer interest on the correcting payment.
Undercharging. If a customer is undercharged as a result of the act or omission of the Retailer or Distributor and the Retailer is prevented by the applicable law from recovering from the customer the full amount undercharged, then if:
(a) the undercharging resulted from the Retailer's act or omission, the Retailer will pay to the Distributor the amount of the distributor charges specified in a statement of charges undercharged to that customer which are not permitted to be recovered under the applicable law from that customer; or
(b) the undercharging resulted from the Distributor's act or omission, the Distributor will pay to the Retailer the amount of the Retailer's charges undercharged to that customer which are not permitted to be recovered under the applicable law from that customer or which the Retailer using reasonable endeavours is unable to recover from the customer. Each party must notify the other as soon as possible after it becomes aware that a
Undercharging. (a) If we’ve undercharged you, we may recover the undercharged amount from you. If we recover an undercharged amount from you:
(i) we won’t charge interest on the undercharged amount; and
(ii) we’ll offer you time to pay the undercharged amount in instalments over the same period of time during which you were undercharged (if fewer than 12 months), or otherwise over 12 months.
(b) The maximum amount we can recover from you is limited to the amount that has been undercharged in:
(i) if your premises are located outside Victoria, the 9 months immediately before we notify you,
(ii) if your premises are located within Victoria, the 4 months immediately before we notify you, unless the undercharge is your fault, or results from your unlawful act or omission.
