Blackouts. Maintaining a consistent level of service is important. 4.18.1 No planned blackouts of service are permitted from January 15 through April 15. 4.18.2 Unplanned blackouts or scheduled maintenance in excess of 5 hours requires electronic notice of unavailability to the IRS, FFI, and, whenever possible, via Member’s Free File Landing Page. Failure to provide this notice on more than one occasion is grounds for delisting. 4.18.3 During any unplanned blackout or scheduled maintenance, customers seeking to access the Free File option should not be directed to or have access to the fee- based services of the Member.
Appears in 3 contracts
Samples: Memorandum of Understanding (Intuit Inc), Memorandum of Understanding, Memorandum of Understanding
Blackouts. Maintaining a consistent level of service is important.
4.18.1 No planned blackouts of service are permitted from January 15 through April 15.
4.18.2 Unplanned blackouts or scheduled maintenance in excess of 5 five (5) hours requires electronic notice of unavailability to the IRS, FFIAlliance, and, whenever possible, via Member’s Free File Landing Page. Failure to provide this notice on more than one occasion is grounds for delisting.
4.18.3 During any unplanned blackout or scheduled maintenance, customers seeking to access the Free File option should not be directed to or have access to the fee- fee-based services of the Member.
Appears in 3 contracts
Samples: Memorandum of Understanding, Memorandum of Understanding, Memorandum of Understanding
Blackouts. Maintaining a consistent level of service is important.
4.18.1 No planned blackouts of service are permitted from January 15 through April 15.
4.18.2 Unplanned blackouts or scheduled maintenance in excess of 5 five (5) hours requires electronic notice of unavailability to the IRS, FFIFree File Inc., and, whenever possible, via Member’s Free File Landing Page. Failure to provide this notice on more than one occasion is grounds for delisting.
4.18.3 During any unplanned blackout or scheduled maintenance, customers seeking to access the Free File option should not be directed to or have access to the fee- fee-based services of the Member.
Appears in 1 contract
Samples: Memorandum of Understanding
Blackouts. Maintaining a consistent level of service is important.
4.18.1 1. No planned blackouts of service are permitted from January 15 through April 15.
4.18.2 2. Unplanned blackouts or scheduled maintenance in excess of 5 hours requires electronic notice of unavailability to the IRS, FFI, and, whenever possible, via Member’s Free File Landing Page. Failure to provide this notice on more than one occasion is grounds for delisting.
4.18.3 3. During any unplanned blackout or scheduled maintenance, customers seeking to access the Free File option should not be directed to or have access to the fee- based services of the Member.
Appears in 1 contract
Blackouts. Maintaining a consistent level of service is important.
4.18.1 No planned blackouts of service are permitted from January 15 through April 15.
4.18.2 Unplanned blackouts or scheduled maintenance in excess of 5 five (5) hours requires electronic notice of unavailability to the IRS, FFIAlliance, and, whenever possible, via Member’s 's Free File Landing Page. Failure to provide this notice on more than one occasion is grounds for delisting.
4.18.3 During any unplanned blackout or scheduled maintenance, customers seeking to access the Free File option should not be directed to or have access to the fee- fee-based services of the Member.
Appears in 1 contract
Samples: Memorandum of Understanding