Breakdown and Roadside Assistance. 5.4.1 The Supplier shall provide comprehensive service for recovery and breakdown repair 24 hours a day 365 days per year (366 days in a leap year) at no additional cost. Supplier shall attend within 1 hour and service re-instated with 2 hours following receipt of the initial call. It is noted that there are some international exceptions to the provision of breakdown cover. This is where a breakdown covers which is provided for a Vehicle hired in the UK and to be taken to other European Countries. Contracting Authority(s) shall contact the Supplier to agree cover in these eventualities.
Appears in 1 contract
Samples: Framework Agreement
Breakdown and Roadside Assistance. 5.4.1 3.4.1 The Supplier shall provide comprehensive service for recovery and breakdown repair 24 hours a day 365 days per year (366 days in a leap year) at no additional cost. The Supplier shall attend within 1 hour from the initial request and vehicle hire service shall be re-instated with within 2 hours following receipt of the initial call. It is noted that there are some international exceptions to the provision of breakdown cover. This is where a breakdown covers cover which is provided for a Vehicle hired in the UK and to be taken to other European Countries. Contracting Authority(s) shall contact the Supplier to agree cover in these eventualities.
Appears in 1 contract
Samples: Framework Agreement
Breakdown and Roadside Assistance. 5.4.1 8.4.1. The Supplier shall provide comprehensive service for recovery and breakdown repair 24 hours a day 365 days per year (366 days in a leap year) at no additional cost. Supplier shall attend within 1 hour and service re-instated with 2 hours following receipt of the initial call. It is noted that there are some international exceptions to the provision of breakdown cover. This is where a breakdown covers which is provided for a Vehicle hired cover in the UK and to be taken to other European Countriessome countries. Contracting Authority(s) shall contact the Supplier to agree cover in these eventualities.
Appears in 1 contract
Samples: Framework Agreement
Breakdown and Roadside Assistance. 5.4.1 4.4.1 The Supplier shall provide comprehensive service for recovery and breakdown repair 24 hours a day 365 days per year (366 days in a leap year) at no additional cost. Supplier shall attend within 1 hour and service re-instated with 2 hours following receipt of the initial call. It is noted that there are some international exceptions to the provision of breakdown cover. This is cover for some off road locations and where a breakdown covers which is provided for a Vehicle hired in the UK and to be taken to other Other European Countries. Contracting Authority(s) shall contact agree cover with the Supplier to agree cover in these eventualities.
Appears in 1 contract
Samples: Framework Agreement