Common use of Brief Summary of the Complaint Clause in Contracts

Brief Summary of the Complaint. Please describe the product or service you are complaining about (description, evidence, amount and suggested way to be solved): - Please enclose any other relevant documentation that may help us to handle the complaint. - Possible documentation to be provided (client statement, correspondence with the Company as well as any other supporting documentation to be requested by the Compliance Officer which is relevant to the Date and place Client Signature Complaint Received By: Date: Acknowledgement sent to Client: □ Yes - □ No Informed Client of initial action: □ Yes - □ No Final response provided to Client: □ Yes - □ No Holding response provided to Client: □ Yes - □ No - □ N/A Signature of Compliance Officer: Date: 1. The client shall authorize the Attorney through the relevant portal of the Company to access and manage his/her trading account(s) held with the Company for the purpose of the Attorney to inquire, trade, place order(s) and/or open or close any trading positions, to purchase or sell (including short sales) of foreign exchange (hereinafter the “Forex”), Contract for Difference (hereinafter the “CFDs”) and any other financial instruments and/or contracts and/or the Company’s products, on margin or otherwise, for his/her trading account and risk. 2. The client shall authorize the Company to accept any instructions and/or orders from the Attorney whether verbal, by telephone, fax, email or by any other electronic means of communication and releases the Company from any liability in respect with consequences arising out of the use of telecommunication means. This authorization will be applicable to all assets that the client in question may hold in his/her trading account with the Company and as identified above and/or for which the Attorney has been designated to. 3. The client shall authorize the Attorney to inquire about and/or receive information regarding his/her trading account(s) and/or activity and/or assets held in the account(s). 4. All actions carried out by the Attorney on PAMM Accounts are subject to the terms and conditions of all the abovementioned Legal Documents and this Client Agreement. 5. The PAMM service gives the opportunity to the clients of the Company as well as the Attorney to follow the trading strategies of the chosen PAMM Attorney, managing their own personal capital through the specific PAMM account with the PAMM Attorney’s and/or PAMM Client’s own trading capital. The PAMM Clients, voluntarily, at their own risk, elect the Attorney to withdraw funds to/from any Client’s Accounts. 6. All PAMM Accounts calculations, deposits, and withdrawals of funds, crediting and debiting of fees and balance adjustments are executed by the PAMM software operated by the Company. 7. All records of trading transactions carried out in the PAMM Client’s Accounts will be placed in the Company’s Client Area, or other equivalent, according to the related PAMM Accounts activity. 8. The purpose of the PAMM Account Service is to provide the clients, as well as the Attorney, whichever the case, with the possibility of transferring rights to the Attorney for making trading operations to the PAMM Account in the best interests of the Client. 9. All trading activities on the PAMM Accounts can only be carried out by the PAMM Attorney based on such terms. The Company will dismiss all claims of the client that the PAMM Attorney failed to comply with their recommendations. 10. To transfer funds to the PAMM Account and withdraw funds from the PAMM Account, the client uses the Company’s client area. The amount intended for deposit on the PAMM Account is charged from the account the Client selects, and the amount charged from the PAMM Account is credited to the selected amount minus the payments in favor of the Attorney under the terms of the Offer. 11. In the case where a transferring currency to the PAMM Account differs from the PAMM account currency, the conversion performs at the internal rate of the Company. The funds withdrawn from the PAMM Account are credited to the Client’s trading account in the PAMM Account currency. Depositing funds on the PAMM Account or the withdrawal of funds from the PAMM Account will be made upon the next Rollover after the request has been submitted from the client. 12. If the client places a withdrawal on the PAMM Account, she/he is in, then all the open positions will be closed, provided that the withdrawal request relates to the full amount and the Client will receive his/her remaining balance after profit and/or loss will be realized. 13. In addition to taking over guarantees and assurances in accordance with the Regulations and Conditions and Client Agreement, each Client and Attorney further guarantee and undertake to assure that: a) she/he has fully read and understood this PAMM Account Section and agrees to comply with them b) hold all responsibility for compliance with relevant legislation, including but not limited to legislation related to currency, tax and other laws of the country of residence, including full responsibility of his/her decisions and actions c) she/he in a timely manner informs the Company about existence of disputable situation or any claim relatively to the service of the PAMM Account. 14. The Attorney further warrants, undertakes and assures that: a) she/he will carry out transactions in the best interests of the client and not hold the Company responsible for any of his actions b) she/he will assist the Company to the extent necessary to resolve any disputable issues or complaints received from the Client c) she/he will not claim actions that may create the impression that she/he is affiliated with the Company or cooperates with the Company. In particular, the Attorney is prohibited from using the logo of the Company in any documents of the Attorney

Brief Summary of the Complaint. Please describe the product or service you are complaining about (description, evidence, amount and suggested way to be solved): - Please enclose any other relevant documentation that may help us to handle the complaint. - Possible documentation to be provided (client statement, correspondence with the Company as well as any other supporting documentation to be requested by the Compliance Officer which is relevant to the Client’s complaint) Date and place Client Signature Complaint Received By: Date: Acknowledgement sent to Client: □ Yes - □ No Informed Client of initial action: □ Yes - □ No Final response provided to Client: □ Yes - □ No Holding response provided to Client: □ Yes - □ No - □ N/A Signature of Compliance Officer: Date: 1. The client shall authorize the Attorney through the relevant portal of the Company to access and manage his/her trading account(s) held with the Company for the purpose of the Attorney to inquire, trade, place order(s) and/or open or close any trading positions, to purchase or sell (including short sales) of foreign exchange (hereinafter the “Forex”), Contract for Difference (hereinafter the “CFDs”) and any other financial instruments and/or contracts and/or the Company’s products, on margin or otherwise, for his/her trading account and risk. 2. The client shall authorize the Company to accept any instructions and/or orders from the Attorney whether verbal, by telephone, fax, email or by any other electronic means of communication and releases the Company from any liability in respect with consequences arising out of the use of telecommunication means. This authorization will be applicable to all assets that the client in question may hold in his/her trading account with the Company and as identified above and/or for which the Attorney has been designated to. 3. The client shall authorize the Attorney to inquire about and/or receive information regarding his/her trading account(s) and/or activity and/or assets held in the account(s). 4. All actions carried out by the Attorney on PAMM Accounts are subject to the terms and conditions of all the abovementioned Legal Documents and this Client Agreement. 5. The PAMM service gives the opportunity to the clients of the Company as well as the Attorney to follow the trading strategies of the chosen PAMM Attorney, managing their own personal capital through the specific PAMM account with the PAMM Attorney’s and/or PAMM Client’s own trading capital. The PAMM Clients, voluntarily, at their own risk, elect the Attorney to withdraw funds to/from any Client’s Accounts. 6. All PAMM Accounts calculations, deposits, and withdrawals of funds, crediting and debiting of fees and balance adjustments are executed by the PAMM software operated by the Company. 7. All records of trading transactions carried out in the PAMM Client’s Accounts will be placed in the Company’s Client Area, or other equivalent, according to the related PAMM Accounts activity. 8. The purpose of the PAMM Account Service is to provide the clients, as well as the Attorney, whichever the case, with the possibility of transferring rights to the Attorney for making trading operations to the PAMM Account in the best interests of the Client. 9. All trading activities on the PAMM Accounts can only be carried out by the PAMM Attorney based on such terms. The Company will dismiss all claims of the client that the PAMM Attorney failed to comply with their recommendations. 10. To transfer funds to the PAMM Account and withdraw funds from the PAMM Account, the client uses the Company’s client area. The amount intended for deposit on the PAMM Account is charged from the account the Client selects, and the amount charged from the PAMM Account is credited to the selected amount minus the payments in favor of the Attorney under the terms of the Offer. 11. In the case where a transferring currency to the PAMM Account differs from the PAMM account currency, the conversion performs at the internal rate of the Company. The funds withdrawn from the PAMM Account are credited to the Client’s trading account in the PAMM Account currency. Depositing funds on the PAMM Account or the withdrawal of funds from the PAMM Account will be made upon the next Rollover after the request has been submitted from the client. 12. If the client places a withdrawal on the PAMM Account, she/he is in, then all the open positions will be closed, provided that the withdrawal request relates to the full amount and the Client will receive his/her remaining balance after profit and/or loss will be realized. 13. In addition to taking over guarantees and assurances in accordance with the Regulations and Conditions and Client Agreement, each Client and Attorney further guarantee and undertake to assure that: a) she/he has fully read and understood this PAMM Account Section and agrees to comply with them b) hold all responsibility for compliance with relevant legislation, including but not limited to legislation related to currency, tax and other laws of the country of residence, including full responsibility of his/her decisions and actions c) she/he in a timely manner informs the Company about existence of disputable situation or any claim relatively to the service of the PAMM Account. 14. The Attorney further warrants, undertakes and assures that: a) she/he will carry out transactions in the best interests of the client and not hold the Company responsible for any of his actions b) she/he will assist the Company to the extent necessary to resolve any disputable issues or complaints received from the Client c) she/he will not claim actions that may create the impression that she/he is affiliated with the Company or cooperates with the Company. In particular, the Attorney is prohibited from using the logo of the Company in any documents of the Attorney