Common use of Bug Fixing Service Clause in Contracts

Bug Fixing Service. For the duration of this Agreement, Odoo SA commits to making all reasonable efforts to remedy any Bug of the Software submitted by the Customer through the appropriate channel (typically, Odoo SA’s service desk email address or website form), and to start handling such Customer submissions within 2 business days. The Customer understands that Bugs caused by a modi1cation or extension that is not part of the oWcial Software will not be covered by this service. As soon as the Bug is 1xed an appropriate remedy will be communicated to the Customer. If the bug has been addressed in a more recent revision of the Covered Version of the Software used by the Customer, the Customer agrees to update its systems to that revision in order to obtain the correction. The Customer will not be asked to upgrade to a more recent Covered Version of the Software as a remedy to a Bug. When a Bug is 1xed in any Covered Version, Odoo SA commits to 1xing the Bug in all more recent Covered Versions of the Software. Both parties acknowledge that as speci1ed in the license of the Software and in the liability section of this Agreement, Odoo SA cannot be held liable for Bugs in the Software.

Appears in 1 contract

Samples: www.odoo.com

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Bug Fixing Service. For the duration of this Agreement, Odoo SA commits to making all reasonable efforts to remedy any Bug of the Software submitted by the Customer through the appropriate channel (typically, Odoo SA’s service desk email address or website form), and to start handling such Customer submissions within 2 business days. The Customer understands that Bugs caused by a modi1cation or extension that is not part of the oWcial Software will not be covered by this service. As soon as the Bug is 1xed an appropriate remedy will be communicated to the Customer. If the bug has been addressed in a more recent revision of the Covered Version of the Software used by the Customer, the Customer agrees to update its systems to that revision in order to obtain the correction. The Customer will not be asked to upgrade to a more recent Covered Version of the Software as a remedy to a Bug. When a Bug is 1xed in any Covered Version, Odoo SA commits to 1xing the Bug in all more recent Covered Versions of the Software. Both parties acknowledge that as speci1ed in the license of the Software and in the liability 7.3 Limitation of Liability section of this Agreement, Odoo SA cannot be held liable for Bugs in the Software.

Appears in 1 contract

Samples: www.odoo.com

Bug Fixing Service. For the duration of this Agreement, Odoo SA commits to making all reasonable efforts to remedy any Bug of the Software submitted by the Customer through the appropriate channel (typically, Odoo SA’s 's service desk email address or website form), and to start handling such Customer submissions within 2 business days. The Customer understands that Bugs caused by a modi1cation modification or extension that is not part of the oWcial oMcial Software will not be covered by this service. As soon as the Bug is 1xed fixed an appropriate remedy will be communicated to the Customer. If For Self-Hosting, if the bug has been addressed in a more recent revision of the Covered Version of the Software used by the Customer, the Customer agrees to update its systems to that revision in order to obtain the correction. The Customer will not be asked to upgrade to a more recent Covered Version of the Software as a remedy to a Bug. When a Bug is 1xed fixed in any Covered Version, Odoo SA commits to 1xing fixing the Bug in all more recent Covered Versions of the Software. Both parties acknowledge that as speci1ed specified in the license of the Software and in the liability 7.3 Limitation of Liability section of this Agreement, Odoo SA cannot be held liable for Bugs in the Software.

Appears in 1 contract

Samples: Enterprise Subscription Agreement

Bug Fixing Service. For the duration of this Agreement, Odoo Xxxx SA commits to making all reasonable efforts to remedy any Bug of the Software submitted by the Customer through the appropriate channel (typically, Odoo SA’s 's service desk email address or website form), and to start handling such Customer submissions within 2 business days. The Customer understands that Bugs caused by a modi1cation modification or extension that is not part of the oWcial oMcial Software will not be covered by this service. As soon as the Bug is 1xed fixed an appropriate remedy will be communicated to the Customer. If the bug has been addressed in a more recent revision of the Covered Version of the Software used by the Customer, the Customer agrees to update its systems to that revision in order to obtain the correction. The Customer will not be asked to upgrade to a more recent Covered Version of the Software as a remedy to a Bug. When a Bug is 1xed fixed in any Covered Version, Odoo SA commits to 1xing fixing the Bug in all more recent Covered Versions of the Software. Both parties acknowledge that as speci1ed specified in the license of the Software and in the liability 7.3 Limitation of Liability section of this Agreement, Odoo SA cannot be held liable for Bugs in the Software.

Appears in 1 contract

Samples: docs.huihoo.com

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Bug Fixing Service. For the duration of this Agreement, Odoo Xxxx SA commits to making all reasonable efforts to remedy any Bug of the Software submitted by the Customer through the appropriate channel (typically, Odoo SA’s service desk email address or website form), and to start handling such Customer submissions within 2 business days. The Customer understands that Bugs caused by a modi1cation modification or extension that is not part of the oWcial oMcial Software will not be covered by this service. As soon as the Bug is 1xed fixed an appropriate remedy will be communicated to the Customer. If the bug has been addressed in a more recent revision of the Covered Version of the Software used by the Customer, the Customer agrees to update its systems to that revision in order to obtain the correction. The Customer will not be asked to upgrade to a more recent Covered Version of the Software as a remedy to a Bug. When a Bug is 1xed fixed in any Covered Version, Odoo SA commits to 1xing fixing the Bug in all more recent Covered Versions of the Software. Both parties acknowledge that as speci1ed specified in the license of the Software and in the liability section of this Agreement, Odoo SA cannot be held liable for Bugs in the Software.

Appears in 1 contract

Samples: docs.huihoo.com

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