Common use of Bug Fixing Service Clause in Contracts

Bug Fixing Service. ‌ For the duration of this Agreement, Xxxx SA commits to making all reasonable efforts to rem- edy any Bug of the Software and Covered Extra Modules submitted by the Customer through the appropriate channel (typically, the web form or phone numbers listed on xxxx.xxx/xxxx (xxxxx://xxx.xxxx.xxx/help), or when working with an Odoo Partner, the channel provided by the partner), and to start handling such Customer submissions within 2 business days. As soon as the Bug is fixed an appropriate remedy will be communicated to the Customer. If the Customer is using a Covered Version, they will not be asked to upgrade to a more recent Covered Version of the Software as a remedy to a Bug. When a Bug is fixed in any Covered Version, Odoo SA commits to fixing the Bug in all more recent Covered Versions of the Software. Both parties acknowledge that as specified in the license of the Software and in the 7.3 Limitation of Liability section of this Agreement, Odoo SA cannot be held liable for Bugs in the Software or in Covered Extra Modules.

Bug Fixing Service. ‌ For the duration of this Agreement, Xxxx Odoo SA commits to making all reasonable efforts to rem- edy remedy any Bug of the Software and Covered Extra Modules submitted by the Customer through the appropriate channel (typically, the web form Odoo SA’s service desk email address or phone numbers listed on xxxx.xxx/xxxx (xxxxx://xxx.xxxx.xxx/help), or when working with an Odoo Partner, the channel provided by the partnerwebsite form), and to start handling such Customer submissions within 2 business days. The Customer understands that Bugs caused by a modi1cation or extension that is not part of the oWcial Software will not be covered by this service. As soon as the Bug is fixed 1xed an appropriate remedy will be communicated to the Customer. If the bug has been addressed in a more recent revision of the Covered Version of the Software used by the Customer, the Customer is using a Covered Version, they agrees to update its systems to that revision in order to obtain the correction. The Customer will not be asked to upgrade to a more recent Covered Version of the Software as a remedy to a Bug. When a Bug is fixed 1xed in any Covered Version, Odoo SA commits to fixing 1xing the Bug in all more recent Covered Versions of the Software. Both parties acknowledge that as specified speci1ed in the license of the Software and in the 7.3 Limitation of Liability liability section of this Agreement, Odoo SA cannot be held liable for Bugs in the Software or in Covered Extra ModulesSoftware.

Bug Fixing Service. ‌ For the duration of this Agreement, Xxxx Odoo SA commits to making all reasonable efforts to rem- edy remedy any Bug of the Software and Covered Extra Modules submitted by the Customer through the appropriate channel (typically, the web form Odoo SA’s service desk email address or phone numbers listed on xxxx.xxx/xxxx (xxxxx://xxx.xxxx.xxx/help), or when working with an Odoo Partner, the channel provided by the partnerwebsite form), and to start handling such Customer submissions within 2 business days. The Customer understands that Bugs caused by a modi1cation or extension that is not part of the oWcial Software will not be covered by this service. As soon as the Bug is fixed 1xed an appropriate remedy will be communicated to the Customer. If the bug has been addressed in a more recent revision of the Covered Version of the Software used by the Customer, the Customer is using a Covered Version, they agrees to update its systems to that revision in order to obtain the correction. The Customer will not be asked to upgrade to a more recent Covered Version of the Software as a remedy to a Bug. When a Bug is fixed 1xed in any Covered Version, Odoo SA commits to fixing 1xing the Bug in all more recent Covered Versions of the Software. Both parties acknowledge that as specified speci1ed in the license of the Software and in the 7.3 Limitation of Liability section of this Agreement, Odoo SA cannot be held liable for Bugs in the Software or in Covered Extra ModulesSoftware.