Business Hours. All Service Requests (other than in relation to faults) entered into OSS/BSS by Service Providers outside of Business Hours on any Business Day will be deemed to have been received in the first Business Hour on the next Business Day and Service Levels will be calculated accordingly.
Appears in 21 contracts
Samples: Fibre Services Agreement, northpower.com, Ufb Services Agreement
Business Hours. All Service Requests (other than in relation to faults) entered into OSS/BSS by Service Providers outside of Business Hours on any Business Day will be deemed to have been received in the first Business Hour on the next Business Day and Service Levels will be calculated accordingly.
Appears in 2 contracts
Samples: Ufb Services Agreement, Ufb Services Agreement
