Common use of By the Customer Clause in Contracts

By the Customer. 1. You can cancel your long distance account at any time. To do so, please contact the Company’s Customer Service. Your long distance billing account will be canceled upon your request. While the Company will cancel your long distance billing account, you must contact a new long distance carrier of choice or your local telephone company to ensure you are no longer presubscribed to the Company on your local telephone company’s network. Any calls received by the Company over its network during the period between the date of cancellation of your long distance billing account and your billing cycle end date will be rated and billed at your prior calling plan rates. After your billing cycle ends, any calls will be rated and billed at Basic Interstate Dial 1 rates, with no monthly plan fee or minimum, for a period of up to 60 days from the date your long distance billing account was canceled. This period is designed to permit you ample time to select a new carrier. The Company will block all calls on the Company’s network placed from your home telephone number between days 61 and day 120 following the date your Company long distance billing account was canceled. This long distance network block can be lifted upon request. If the Company receives calls over its network after the block is lifted on day 120, these calls will be assessed Casual Calling Rates contained in the Company’s applicable FCC Tariff. The Company will also cancel your long distance billing account following notification of this change from your local telephone company. If for some reason, the Company does not receive a cancellation order from your local telephone company after you have switched carriers, and you continue to receive invoices from the Company for optional calling plan monthly fees and/or monthly minimum charge amounts, you should call the Company’s Customer Service to request that your account be canceled. 2. If, within 90 days of signing up for the Company’s service(s), the Customer is dissatisfied, for any reason, with the long distance service(s) provided by the Company and wishes to cancel such service(s) and return to its prior long distance carrier, the Customer may receive a credit equal to any Primary Interexchange Carrier (“PIC”) change and order processing charges it incurs in returning to its prior carrier, up to $5.00 per PIC, up to 2 PICs per line, maximum of 50 lines. Such credits are limited to one such reimbursement per customer, for each of up to 50 lines per customer. In order to obtain such credits, the Customer is required to call the Company’s Customer Service and request a “Satisfaction Guarantee” credit.

By the Customer. 1. You can cancel your long distance account at any time. To do so, please contact the Company’s Customer Service. Your long distance billing account will be canceled upon your request. While the Company will cancel your long distance billing account, you must contact a new long distance carrier of choice or your local telephone company to ensure you are no longer presubscribed to the Company on your local telephone company’s network. Any calls received by the Company over its network during the period between the date of cancellation of your long distance billing account and your billing cycle end date will be rated and billed at your prior calling plan rates. After your billing cycle ends, any calls will be rated and billed at Basic Interstate Dial 1 rates, with no monthly plan fee or minimum, for a period of up to 60 days from the date your long distance billing account was canceled. This period is designed to permit you ample time to select a new carrier. The Company will block all calls on the Company’s network placed from your home telephone number between days 61 and day 120 following the date your Company long distance billing account was canceled. This long distance network block can be lifted upon request. If the Company receives calls over its network after the block is lifted on day 120, these calls will be assessed Casual Calling Rates contained in the Company’s applicable FCC Tariff. The Company will also cancel your long distance billing account following notification of this change from your local telephone company. If for some reason, the Company does not receive a cancellation order from your local telephone company after you have switched carriers, and you continue to receive invoices from the Company for optional calling plan monthly fees and/or monthly minimum charge amounts, you should call the Company’s Customer Service to request that your account be canceled.will 2. If, within 90 days of signing up for the Company’s service(s), the Customer is you are dissatisfied, for any reason, with the long distance service(s) provided by the Company and wishes wish to cancel such service(s) and return to its your prior long distance carrier, the Customer you may receive a credit equal to any Primary Interexchange Carrier (“PIC”) change and order processing charges it incurs you incur in returning to its your prior carrier, up to $5.00 per PIC, up to 2 PICs per line, maximum of 50 5 lines. Such credits are limited to one such reimbursement per customer, for each of up to 50 5 lines per customer. In order to obtain such credits, the Customer is you are required to call the Company’s Customer Service and request a “Satisfaction Guarantee” credit.

By the Customer. 1. You can cancel your long distance account at any time. To do so, please contact the Company’s Customer Service. Your long distance billing account will be canceled upon your request. While the Company will cancel your long distance billing account, you must contact a new long distance carrier of choice or your local telephone company to ensure you are no longer presubscribed to the Company on your local telephone company’s network. Any calls received by the Company over its network during the period between the date of cancellation of your long distance billing account and your billing cycle end date will be rated and billed at your prior calling plan rates. After your billing cycle ends, any calls will be rated and billed at Basic Interstate Dial 1 rates, with no monthly plan fee or minimum, for a period of up to 60 days from the date your long distance billing account was canceled. This period is designed to permit you ample time to select a new carrier. The Company will block all calls on the Company’s network placed from your home telephone number between days 61 and day 120 following the date your Company long distance billing account was canceled. This long distance network block can be lifted upon request. If the Company receives calls over its network after the block is lifted on day 120, these calls will be assessed Casual Calling Rates contained in the Company’s applicable FCC Tariff. The Company will also cancel your long distance billing account following notification of this change from your local telephone company. If for some reason, the Company does not receive a cancellation order from your local telephone company after you have switched carriers, and you continue to receive invoices from the Company for optional calling plan monthly fees and/or monthly minimum charge amounts, you should call the Company’s Customer Service to request that your account be canceled. 2. If, within 90 days of signing up for the Company’s service(s), the Customer is you are dissatisfied, for any reason, with the long distance service(s) provided by the Company and wishes to cancel such service(s) and return to its prior long distance carrier, the Customer may receive a credit equal to any Primary Interexchange Carrier (“PIC”) change and order processing charges it incurs in returning to its prior carrier, up to $5.00 per PIC, up to 2 PICs per line, maximum of 50 lines. Such credits are limited to one such reimbursement per customer, for each of up to 50 lines per customer. In order to obtain such credits, the Customer is required to call the Company’s Customer Service and request a “Satisfaction Guarantee” credit.the

By the Customer. 1. You can cancel your long distance account at any time. To do so, please contact the Company’s Customer Service. Your long distance billing account will be canceled upon your request. While the Company will cancel your long distance billing account, you must contact a new long distance carrier of choice or your local telephone company to ensure you are no longer presubscribed to the Company on your local telephone company’s network. Any calls received by the Company over its network during the period between the date of cancellation of your long distance billing account and your billing cycle end date will be rated and billed at your prior calling plan rates. After your billing cycle ends, any calls will be rated and billed at Basic Interstate Dial 1 rates, with no monthly plan fee or minimum, for a period of up to 60 days from the date your long distance billing account was canceled. This period is designed to permit you ample time to select a new carrier. The Company will block all calls on the Company’s network placed from your home telephone number between days 61 and day 120 following the date your Company long distance billing account was canceled. This long distance network block can be lifted upon request. If the Company receives calls over its network after the block is lifted on day 120, these calls will be assessed Casual Calling Rates contained in the Company’s applicable FCC Tariff. The Company will also cancel your long distance billing account following notification of this change from your local telephone company. If for some reason, the Company does not receive a cancellation order from your local telephone company after you have switched carriers, and you continue to receive invoices from the Company for optional calling plan monthly fees and/or monthly minimum charge amounts, you should call the Company’s Customer Service to request that your account be canceled. 2. If, within 90 days of signing up for the Company’s service(s), the Customer is you are dissatisfied, for any reason, with the long distance service(s) provided by the Company and wishes wish to cancel such service(s) and return to its your prior long distance carrier, the Customer you may receive a credit equal to any Primary Interexchange Carrier (“PIC”) change and order processing charges it incurs you incur in returning to its your prior carrier, up to $5.00 per PIC, up to 2 PICs per line, maximum of 50 5 lines. Such credits are limited to one such reimbursement per customer, for each of up to 50 5 lines per customer. In order to obtain such credits, the Customer is you are required to call the Company’s Customer Service and request a “Satisfaction Guarantee” credit.