Common use of Calculation of Service Credits for Failure to Achieve Multiple Service Levels Clause in Contracts

Calculation of Service Credits for Failure to Achieve Multiple Service Levels. If Customer is entitled to receive service credits under the Service Levels provided in Clause 1.3.3 (Service Availability – Service Level Agreement) and under any Service Level provided in Clause 1.3.2 (Service Restoration) arising from the same or similar Incident, then Customer shall receive only the greater of the service credits due and owing to Customer under the applicable Service Levels in Clause 1.3.3.2 (Service Credits for Failure to Achieve Service Availability Service Levels) and in any applicable Service Level provided in Clause 1.3.2 (Service Restoration) , subject to all conditions and exclusions as set forth in this SLA. In no event shall Customer receive service credits under the Service Levels provided in both Clause 1.3.3 and Clause 1.3.2 for the same or similar Incident.

Calculation of Service Credits for Failure to Achieve Multiple Service Levels. If Customer is entitled to receive service credits under the Service Levels provided in Clause 1.3.3 (Service Availability – Service Level Agreement) and under any Service Level provided in Clause 1.3.2 (Service Restoration) arising from the same or similar Incident, then Customer shall receive only the greater of the service credits due and owing to Customer under the applicable Service Levels in Clause 1.3.3.2 (Service Credits for Failure to Achieve Service Availability Service Levels) and in any applicable Service Level provided in Clause 1.3.2 (Service Restoration) ), subject to all conditions and exclusions as set forth in this SLA. In no event shall Customer receive service credits under the Service Levels provided in both Clause 1.3.3 and Clause 1.3.2 for the same or similar Incident.