Call Center Standards. The MCP shall provide assistance to members and providers through a toll-free call-in system. a. Provider call center standards. i. 85% of calls answered within 120 seconds.
Appears in 18 contracts
Samples: Provider Agreement, Provider Agreement, Provider Agreement
Call Center Standards. The MCP shall provide assistance to members and providers through a toll-free call-in system.
a. Provider call center standards. standards i. 85% of calls answered within 120 seconds.
Appears in 3 contracts
Samples: Provider Agreement, Provider Agreement, Provider Agreement