Common use of Call Center Standards Clause in Contracts

Call Center Standards. The MCP shall provide assistance to members and providers through a toll-free call-in system. a. Provider call center standards. i. 85% of calls answered within 120 seconds.

Appears in 18 contracts

Samples: Provider Agreement, Provider Agreement, Provider Agreement

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Call Center Standards. The MCP shall provide assistance to members and providers through a toll-free call-in system. a. Provider call center standards. standards i. 85% of calls answered within 120 seconds.

Appears in 3 contracts

Samples: Provider Agreement, Provider Agreement, Provider Agreement

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