Call Center Standards. The MCP shall provide assistance to members and providers through a toll-free call-in system.
Appears in 21 contracts
Samples: Ohio Medical Assistance Provider Agreement for Managed Care Plan, Ohio Medical Assistance Provider Agreement for Managed Care Plan, Ohio Medical Assistance Provider Agreement for Managed Care Plan
Call Center Standards. The MCP shall must provide assistance to members and providers through a member services toll-free call-in system.
Appears in 1 contract
Samples: Provider Agreement
Call Center Standards. The MCP shall must provide assistance to members and providers through a member services toll-free call-in systemsystem pursuant to OAC rule 5160-26-08.2.
Appears in 1 contract
Samples: Provider Agreement
