CALL OUT PROCEDURE FOR EMERGENCY HIGHWAY WORK Sample Clauses

CALL OUT PROCEDURE FOR EMERGENCY HIGHWAY WORK. A. When calling employees for any emergency work and/or sanding, the following instructions must be followed: (1) Be sure that the computer is on to record and indicate the telephone number called. If the computer is not working, and the telephone is either busy or not answered, then a second caller must try to contact the employee. The General Crew Chief on duty shall check the dispatcher’s office for any substitute phone numbers. (2) Call the employee, using the three (3) number combination for that employee. (3) If the telephone is answered: a) Identify yourself and state, in a polite manner that you are calling from the Amherst Highway Department and ask to speak to the employee. b) Make sure that you are talking to an adult or older child in the house. If the employee is not available, second call shall be made as soon as possible. c) If the employee is not at home, or cannot speak on the telephone, leave a message to have the employee call the Highway Department within 10 minutes. If this return call is not made, the employee is not available. Report all information that you have to the General Crew Chief on duty. d) Once contact is made with the employee, he/she will have a nominal time of 40 minutes from the time of contact, to arrive at the Highway Department. *** (4) If the telephone is unanswered after ringing 10 times (approximately 45 seconds), hang up and check the computer to see if the correct number has been dialed. If so, the employee is considered unavailable. It is now up to the employee to have the telephone checked for proper operation. (5) If the telephone line is busy, and the computer indicates that the correct number was dialed hang up and call the operator and ask if the number is in use; announce that you are calling for the Amherst Highway Department and ask the operator to cut in for an emergency message. If it is out of order no punishment will be given. It is the employee's responsibility to have the telephone repaired. The employee will be considered to have been used off of the list. (6) If the caller encounters an answering machine: a) From the time that the telephone number is dialed until the beep sounds calling for the recording of the caller's voice, a maximum of one minute will be allowed. If the time is longer, hang up. The employee is not available. *** b) Once the message is left by the calling Crew Chief, the employee will have no longer than 10 minutes to call the Highway Department. If no call is made within 10...