Common use of Call Quality Clause in Contracts

Call Quality. The Call Quality SLA metric uses an assessment model that is based on jitter, latency and packet loss, or the severely concealed seconds ratio, depending on the device type. Upon Customer’s request, Verizon will provide a call quality report at the end of a month.

Call Quality. The UCCaaS/Hosted Calling Call Quality SLA metric uses an assessment model that is based on jitterJitterjitter, Latency latency and Packet packet lossLossloss, or the Severely severely Concealed concealed Seconds seconds ratio, depending on the device type. Upon Customer’s request, Verizon will provide a Call call Quality quality report at the end of a month.