Common use of CALL RECORDINGS Clause in Contracts

CALL RECORDINGS. If Provider processes call recordings, Provider shall establish strong controls for processing call recordings containing Highly Restricted data or Personal Data. Access to and processing of call recordings shall be limited only to Representatives necessary to provide the Solutions and in compliance with Applicable Law. Provider shall keep a recorded log of all access made to call recordings. Provider shall delete all call recordings containing Personal Data as soon as reasonably possible after the recordings have served their purpose and within such time frames as are set down by Privacy Laws and applicable security standards, but in any event, no later than 90 days (21 days in EMEA), unless otherwise approved in writing by Dell’s Privacy Office. Provider shall record only a small sample of the call volume and within such time frames required by Privacy Laws. For recordings containing payment card or other Highly Restricted data, Provider shall store the call recordings in voice stream format (and not as data files), unless all payment card data is removed from the recordings or rendered unreadable/inaudible at the time of recording.

CALL RECORDINGS. If Provider processes call recordings, Provider shall establish strong controls for processing call recordings containing Highly Restricted data or Personal Data. Access to and processing of call recordings shall be limited only to Representatives necessary to provide the Solutions and in compliance with Applicable Law. Provider shall keep a recorded log of all access made to call recordings. Provider shall delete all call recordings containing Personal Data as soon as reasonably possible after the recordings have served their purpose and within such time frames as are set down by Privacy Laws and applicable security standards, but in any event, no later than 90 days (21 days in EMEA), unless otherwise approved in writing by Dell’s Privacy Office. Dell Confidential Data Protection Agreement Rev. 03312022 Provider shall record only a small sample of the call volume and within such time frames required by Privacy Laws. For recordings containing payment card or other Highly Restricted data, Provider shall store the call recordings in voice stream format (and not as data files), unless all payment card data is removed from the recordings or rendered unreadable/inaudible at the time of recording.