Customer Feedback The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints and surveys. Performance management drives the contractor to be customer focused through initially and internally addressing customer complaints and investigating the issues and/or problems but the customer always has the option to communicate complaints to the PM, as opposed to the contractor. Customer feedback may also be obtained either from the results of formal customer satisfaction surveys or from random customer complaints. Any customer complaints will be investigated by the PM using the Quality Assurance Monitoring Form – Customer Complaint Investigation, identified in Attachment A4.
Merchant has the power and authority to authorize the automatic funds transfer provided for in the Merchant Agreement;
Secondary Cardholder You may not request an additional Card for another person.
User Fees You shall pay all fees specified in all Order Forms hereunder. Except as otherwise specified herein or in an Order Form, (i) fees are quoted and payable in United States dollars, (ii) fees are based on services purchased and not actual usage, (iii) payment obligations are non-cancelable and fees paid are non-refundable, and (iv) the number of User Subscriptions purchased cannot be decreased during the relevant subscription term stated on the Order Form. User Subscription fees are based on monthly periods that begin on the subscription start date and each monthly anniversary thereof; therefore, fees for User Subscriptions added in the middle of a monthly period will be charged for that full monthly period and the monthly periods remaining in the subscription term.
ATM Card If approved, you may use your card and personal identification number (PIN) in automated teller machines (ATMs) of the Credit Union, Instant Cash, and Cirrus® networks, and such other machines or facilities as the Credit Union may designate. For ATM transactions, you must consent to the Credit Union’s overdraft protection plan in order for the transaction amount to be covered under the plan. Without your consent, the Credit Union may not authorize and pay an overdraft resulting from these types of transactions. Services and fees for ATM overdrafts are shown in the document the Credit Union uses to capture the member’s opt-in choice for overdraft protection and the Schedule of Fees and Charges. At the present time, you may use your card to: - Make deposits to your savings and checking accounts. - Withdraw funds from your savings and checking accounts. - Transfer funds from your savings and checking accounts. - Obtain balance information for your savings and checking accounts. - Make point-of-sale (POS) transactions with your card and personal identification number (PIN) to purchase goods or services at POS terminals that carry Instant Cash, and Cirrus® network logo(s). - Access your Overdraft Protection account. The following limitations on ATM Card transactions may apply: - There is no limit on the number of cash withdrawals you may make in any one (1) day. - You may withdraw up to a maximum of $500.00 in any one (1) day, if there are sufficient funds in your account. - There is no limit on the number of POS transactions you may make in any one (1) day. - For security purposes, there are other limits on the frequency and amount of transfers available at ATMs. - You may transfer up to the available balance in your accounts at the time of the transfer. - See Section 2 for transfer limitations that may apply to these transactions. Because of the servicing schedule and processing time required in ATM operations, there may be a delay between the time a deposit (either cash or check) is made and when it will be available for withdrawal.
Processing Fee At the time each Advance is made, Borrower shall pay to Lender the Processing Fee with respect to such Advance.
Credit Cards About 93% of graduating students report they have at least one credit card, including 29% who say they have two or more. Among those students who have credit cards, about 79% report they pay off their balance each month and, as such, their current credit card balance is zero; however, when asked what their current credit card balance is, just 37% say it is zero. Among those with an unpaid balance, the average credit card debt students have is $2,771. Table 47: Credit cards All students (n=14,760) Group University of Victoria (n=339) 1 (n=3,531) 2 (n=6,238) 3 (n=4,991) Number of credit cards (FIN1) None 7% 8% 7% 7% 4% One 64% 65% 62% 66% 65% Two 21% 19% 22% 20% 24% Three or more 8% 7% 8% 7% 8% Regularly pay off balance each month* (FIN2) Yes 79% 70% 81% 80% 77% Total credit card balance* (FIN3) Zero 37% 34% 37% 38% 39% $500 or less 14% 14% 13% 14% 12% $501 to $1,000 6% 6% 6% 7% 5% Over $1,000 10% 14% 8% 10% 10% Don't know 33% 32% 36% 31% 34% Average (those with credit card) $792 $1,176 $655 $753 $639 Average (those with unpaid balance) $2,771 $3,366 $2,395 $2,745 $2,334 * Total credit card balance and payment of the balance were asked of those who had at least one credit card.
Prices and Services Billing 8.1 SCHEDULE OF PRICES AND TERMS Competitive Supplier agrees to provide Firm Full-Requirements Power Supply and other related services as expressly set forth herein in accordance with the prices and terms included in EXHIBIT A to this ESA, which exhibit is hereby incorporated by reference into this ESA.
Cardholder Any person authorized to use a Card by the Card Issuer.
wire Unbundled ISDN Digital Loops These will be provisioned according to industry standards for 2-Wire Basic Rate ISDN services and will come standard with a test point, OC, and a DLR. NewPhone will be responsible for providing BellSouth with a Service Profile Identifier (SPID) associated with a particular ISDN-capable Loop and customer. With the SPID, BellSouth will be able to adequately test the circuit and ensure that it properly supports ISDN service.