Care Service Monthly Minimum. For each calendar month during the Email Care Term (as defined in Section 4.1 below), Customer shall select a plan from the table below (the “Care Service Monthly Minimum”) and pay to CSG each calendar month the applicable fees for such Care Service Monthly Minimum and Overage Fees as set forth in the table below . Monthly Minimum, Email, Minutes Minimum Base Rate Additional Minutes (“Overage Fees”) Email Response Time SLA 500 $572.00 $1.17 1 Hour 500 $520.00 $1.04 24 Hours 2500 $2,730.00 $1.12 1 Hour 2500 $2,405.00 $0.99 24 Hours 5000 $5,330.00 $1.09 1 Hour 5000 $4,680.00 $0.96 24 Hours Once elected, a Care Service Monthly Minimum shall apply for the full calendar month. Customer shall have the right and option to raise or lower its Care Service Monthly Minimum for the next calendar month during the Email Care Term by providing written notice (which may include e-mail) of the desired Care Service Monthly Minimum for the next applicable month to CSG prior to the last day of the then-current calendar month. Upon receipt of such notice, Customer shall receive the revised Monthly Care Service Minimum commencing on the first day of the next calendar month at the applicable fees for such new Monthly Care Service Minimum and Overage Fees as set forth in the above table.
