Common use of Cargo Reservations Agent Clause in Contracts

Cargo Reservations Agent. 1) A Cargo Reservations Agent may be called upon to perform the following duties: All cargo reservations functions according to Company and Departmental procedures which will provide the customer with information and assistance; communication with other Company offices; maintain and have a knowledge of all Company, governmental and IATA manuals and tariffs which are supplied by the Company; operate communication and office equipment as supplied by the Company; receive and send telex signals, maintain and update telex files, process and update irregularities; perform clerical activities which relate to the cargo reservations function. A general knowledge and training is required of the following: Routes and schedules; aircraft and aircraft pallets; aircraft capacities, dimensions and volumetric; restricted articles; packing and labeling; pickup and delivery services; terminal services; export/import procedures, both governmental and Company. Cargo Reservations Agents may also perform the following duties: E-billing (customers who dispute, refuse or delay payment to the Company must be investigated and resolved on a case-by-case basis), new accounts/rates (to set up accounts for new customers with Company account number/codes/rates. Maintain and update same on a consistent basis), and trucking (ensure all trucking companies are paid for services rendered on a timely basis. Collate all invoices to ensure accuracy. Maintain contact in a constructive manner to resolve disputes (i.e. errors/underpayment/overpayment or non-payment). A Cargo Reservation Agent may be required to make outbound calls to existing customers for the purpose of generating additional sales, follow up on market share and previous performance, and to communicate any promotions which may be in effect. 2) Any vacancy in the Cargo Reservations Agent position will be first filled from current full-time Reservations Sales Agent staff covered by this agreement. If the position is not filled voluntarily, the junior full-time Reservations Sales Agent covered by this agreement will be assigned. When all full-time staff covered by this agreement have been exhausted, all new Cargo Reservations Agent positions will be filled under the terms and conditions of the Reservations Associate agreement. The Company and the Union agree that 3 out of the 4 Cargo Reservations Agent staff may work from home if requested. This may be on a rotating basis as determined by the Cargo Sales Manager. 3) General Sales Agents at non-Gateway stations, who Aer Lingus has a sales contact with, will be allowed to book cargo shipments on Aer Lingus flights, directly into the Aer Lingus cargo booking system. Bookings from Cargo Customers at Gateway locations, ORD, JFK, BOS will be handled directly through the Aer Lingus Cargo Sales and Reservations office. MCO due to its size will continue to use a GSA and be considered as a non-gateway. Any new gateway which Aer Lingus may open will be considered non-gateway as long as a sales office is not opened. If a sales office is opened both parties will meet within 90 days to discuss reservation handling. Aer Lingus will not involuntarily reduce existing Cargo Reservation Agents as a result of the GSA’s performing this work. Voluntary attrition may take place providing the workforce is maintained at a sufficient level necessary to handle Cargo Reservation workload. The department cannot be subcontracted out due to voluntary attrition of existing employees. In the event of an emergency request when the cargo reservations office normally is closed, it will not be a violation of the contract to have an Aer Lingus sales representative make the booking to protect Aer Lingus business.

Cargo Reservations Agent. 1) A Cargo Reservations Agent may be called upon to perform the following duties: All cargo reservations functions according to Company and Departmental procedures which will provide the customer with information and assistance; communication with other Company offices; maintain and have a knowledge of all Company, governmental and IATA manuals and tariffs which are supplied by the Company; operate communication and office equipment as supplied by the Company; receive and send telex signals, maintain and update telex files, process and update irregularities; perform clerical activities which relate to the cargo reservations function. A general knowledge and training is required of the following: Routes and schedules; aircraft and aircraft pallets; aircraft capacities, dimensions and volumetric; restricted articles; packing and labeling; pickup and delivery services; terminal services; export/import procedures, both governmental and Company. Cargo Reservations Agents may also perform the following duties: E-E- billing (customers who dispute, refuse or delay payment to the Company must be investigated and resolved on a case-by-case basis), new accounts/rates (to set up accounts for new customers with Company account number/codes/rates. Maintain and update same on a consistent basis), and trucking (ensure all trucking companies are paid for services rendered on a timely basis. Collate all invoices to ensure accuracy. Maintain contact in a constructive manner to resolve disputes (disputes; i.e. errors/underpayment/overpayment or overpayment/non-payment). A Cargo Reservation Agent may be required to make outbound calls to existing customers for the purpose of generating additional sales, follow up on market share and previous performance, and to communicate any promotions which may be in effect. 2) Any vacancy in the Cargo Reservations Agent position will be first filled from current full-time Reservations Sales Agent staff covered by this agreement. If the position is not filled voluntarily, the junior full-time Reservations Sales Agent covered by this agreement will be assigned. When all full-time staff covered by this agreement have been exhausted, all new Cargo Reservations Agent positions will be filled under the terms and conditions of the Reservations Associate agreement. The Company and the Union agree that 3 out of the 4 Cargo Reservations Agent staff may work from home if requested. This may be on a rotating basis as determined by the Cargo Sales Manager. 3) General Sales Agents at non-Gateway stations, who Aer Lingus has a sales contact with, will be allowed to book cargo shipments on Aer Lingus flights, directly into the Aer Lingus cargo booking system. Bookings from Cargo Customers at Gateway locations, ORD, JFK, BOS will be handled directly through the Aer Lingus Cargo Sales and Reservations office. MCO due to its size will continue to use a GSA and be considered as a non-non- gateway. Any new gateway which Aer Lingus may open will be considered non-gateway as long as a sales office is not opened. If a sales office is opened both parties will meet within 90 days to discuss reservation handling. Aer Lingus will not involuntarily reduce existing Cargo Reservation Agents as a result of the GSA’s performing this work. Voluntary attrition may take place providing the workforce is maintained at a sufficient level necessary to handle to Cargo Reservation workload. The department cannot be subcontracted out due to voluntary attrition of existing employees. In the event of an emergency request when the cargo reservations office normally is closed, it will not be a violation of the contract to have an Aer Lingus sales representative make the booking to protect Aer Lingus business.

Cargo Reservations Agent. 1) . A Cargo Reservations Agent may be called upon to perform the following duties: All cargo reservations functions according to Company and Departmental procedures which will provide the customer with information and assistance; communication with other Company offices; maintain and have a knowledge of all Company, governmental and IATA manuals and tariffs which are supplied by the Company; operate communication and office equipment as supplied by the Company; receive and send telex signals, maintain and update telex files, process and update irregularities; perform clerical activities which relate to the cargo reservations function. A general knowledge and training is required of the following: Routes and schedules; aircraft and aircraft pallets; aircraft capacities, dimensions and volumetric; restricted articles; packing and labeling; pickup and delivery services; terminal services; export/import procedures, both governmental and Company. Cargo Reservations Agents may also perform the following duties: E-billing (customers who dispute, refuse or delay payment to the Company must be investigated and resolved on a case-by-case basis), new accounts/rates (to set up accounts for new customers with Company account number/codes/rates. Maintain and update same on a consistent basis), and trucking (ensure all trucking companies are paid for services rendered on a timely basis. Collate all invoices to ensure accuracy. Maintain contact in a constructive manner to resolve disputes (i.e. errors/underpayment/overpayment or non-payment). A Cargo Reservation Agent may be required to make outbound calls to existing customers for the purpose of generating additional sales, follow up on market share and previous performance, and to communicate any promotions which may be in effect. 2) . Any vacancy in the Cargo Reservations Agent position will be first filled from current full-time Reservations Sales Agent staff covered by this agreement. If the position is not filled voluntarily, the junior full-time Reservations Sales Agent covered by this agreement will be assigned. When all full-time staff covered by this agreement have been exhausted, all new Cargo Reservations Agent positions will be filled under the terms and conditions of the Reservations Associate agreement. The Company and the Union agree that 3 out of the 4 Cargo Reservations Agent staff may work from home if requested. This may be on a rotating basis as determined by the Cargo Sales Manager. 3) . General Sales Agents at non-Gateway stations, who Aer Lingus has a sales contact with, will be allowed to book cargo shipments on Aer Lingus flights, directly into the Aer Lingus cargo booking system. Bookings from Cargo Customers at Gateway locations, ORD, JFK, BOS will be handled directly through the Aer Lingus Cargo Sales and Reservations office. MCO due to its size will continue to use a GSA and be considered as a non-gateway. Any new gateway which Aer Lingus may open will be considered non-gateway as long as a sales office is not opened. If a sales office is opened both parties will meet within 90 days to discuss reservation handling. Aer Lingus will not involuntarily reduce existing Cargo Reservation Agents as a result of the GSA’s performing this work. Voluntary attrition may take place providing the workforce is maintained at a sufficient level necessary to handle Cargo Reservation workload. The department cannot be subcontracted out due to voluntary attrition of existing employees. In the event of an emergency request when the cargo reservations office normally is closed, it will not be a violation of the contract to have an Aer Lingus sales representative make the booking to protect Aer Lingus business.