Case Priority P3 and P4 Response and Resolution. Qubit shall confirm to Customer receipt of the request within the Request Response Time of such a request. If a Case P3 or P4 request cannot be corrected within the Request Resolution Time after the Customer makes the initial request for support, Qubit and Customer will mutually agree upon a schedule within which to resolve the request.
Appears in 11 contracts
Samples: Master Service Agreement, Master Service Agreement, Master Service Agreement
