Common use of Case Progress Status Clause in Contracts

Case Progress Status. Nortel Networks Technical Support use the following status to differentiate the case conditions during the evolution of the case investigation. A set of status, its related meaning and its relationship with the case age, are defined in the table below: Status Description Nortel Clock -------------------------------------------------------------------------------- Newly Opened This status is the default. It signifies that no work has been done on the case. Start WIP Level 1 This status is used when a NTS Engineer is actively working on the Case. Not Stopped WIP Level 2 This status is used when a Second Level Support Engineer is actively working a case * Second Level Support: Software Support, Product Support. Not Stopped Escalated To Design This status is used when a Design Engineer is actively working on the case Not Stopped Answer From Design Design Engineer has concluded its investigation and has replied back to the NTS Engineer Not Stopped With A Customer During the course of conducting their research, the NTS Engineer may need additional information or activity from the Customer. The "With a Customer" status is assigned when the NTS Engineer is waiting on a Customer response in order to continue investigation Stopped Exhibit B - Description of The Technical Assistance Support Services Agreement for the Provision of Technical Assistance Support Services for FWA Equipment -------------------------------------------------------------------------------- Status Description Nortel Clock Interim Solution If a temporary solution is provided that eliminates the customers pain until a permanent solution can be delivered, RQMS requirements allow the case to be set to an "IS" status during this window of time if approved by the Customer. In calculating case age, this interval will be discounted if the permanent fix was delivered on the negotiated commitment date. If the permanent fix does not resolve the reported problem, case status shall be changed to Work in Progress (Level 1 or 2). If the case is returned to a Work in Progress (Level 1 or 2) status after using the IS, the IS time period will be added to the RQMS age of the case. Stopped Future Deliverable Customer agrees to live with the problem condition and that the fix will be delivered as part of a future Nortel product release (software release, maintenance release, documentation release or hardware revision. Requirements to use this status include Customer consent; fix identification, and delivery commitment. This status code does not add time to the RQMS age of the case unless the solution fails and the case is moved back to Work in Progress (Level 1 or 2) status. If the case is returned to a Work in Progress (Level 1 or 2) status after using the FD, the FD time period will be added to the RQMS age of the case. Stopped Solution Delivered Solution Delivered or available for testing and verification. If the delivered solution does not resolve the reported problem, the status will be changed to Work in Progress (Level 1 or 2). If the case is returned to a Work in Progress (Level 1 or 2) status after using the SD status, the SD time period will be added to the RQMS age of the case. Stopped Pending OEM Vendor The case has been handed over to an OEM Vendor for resolution Not Stopped --------------------------------------------------------------------------------

Case Progress Status. Nortel Networks Airspan Technical Support use the following status to differentiate the case conditions during the evolution of the case investigation. A set of status, its related meaning and its relationship with the case age, are defined in the table below: Status Description Nortel Airspan Clock -------------------------------------------------------------------------------- Newly Opened This status is the default. It signifies that no work has been done on the case. Start WIP Level 1 This status is used when a NTS Engineer is actively working on the Case. Not Stopped WIP Level 2 This status is used when a Second Level Support Engineer is actively working a case * Second Level Support: Software Support, Product Support. Not Stopped Escalated To Design This status is used when a Design Engineer is actively working on the case Not Stopped Xxxxx X - Xxxxxxxx Services Purchase and License Agreement for FWA Equipment (December 2004) Status Description Airspan Clock Answer From Design Design Engineer has concluded its investigation and has replied back to the NTS Engineer Not Stopped With A Customer Axtel During the course of conducting their research, the NTS Engineer may need additional information or activity from the CustomerAxtel. The "With a Customer" Axtel” status is assigned when the NTS Engineer is waiting on a Customer Axtel response in order to continue investigation Stopped Exhibit B - Description of The Technical Assistance Support Services Agreement for the Provision of Technical Assistance Support Services for FWA Equipment -------------------------------------------------------------------------------- Status Description Nortel Clock Interim Solution If a temporary solution is provided that eliminates the customers Axtels pain until a permanent solution can be delivered, RQMS requirements allow the case to be set to an "“IS" ” status during this window of time if approved by the CustomerAxtel. In calculating case age, this interval will be discounted if the permanent fix was delivered on the negotiated commitment date. If the permanent fix does not resolve the reported problem, case status shall be changed to Work in Progress (Level 1 or 2). If the case is returned to a Work in Progress (Level 1 or 2) status after using the IS, the IS time period will be added to the RQMS age of the case. Stopped Future Deliverable Customer Axtel agrees to live with the problem condition and that the fix will be delivered as part of a future Nortel Airspan product release (software release, maintenance release, documentation release or hardware revision. Requirements to use this status include Customer Axtel consent; fix identification, and delivery commitment. This status code does not add time to the RQMS age of the case unless the solution fails and the case is moved back to Work in Progress (Level 1 or 2) status. If the case is returned to a Work in Progress (Level 1 or 2) status after using the FD, the FD time period will be added to the RQMS age of the case. Stopped Solution Delivered Solution Delivered or available for testing and verification. If the delivered solution does not resolve the reported problem, the status will be changed to Work in Progress (Level 1 or 2). If the case is returned to a Work in Progress (Level 1 or 2) status after using the SD status, the SD time period will be added to the RQMS age of the case. Stopped Pending OEM Vendor The case has been handed over to an OEM Vendor for resolution Not Stopped --------------------------------------------------------------------------------Stopped

Case Progress Status. Nortel Networks Technical Support use the following status to differentiate the case conditions during the evolution of the case investigation. A set of status, its related meaning and its relationship with the case age, are defined in the table below: Status Description Nortel Clock -------------------------------------------------------------------------------- Newly Opened This status is the default. It signifies that no work has been done on the case. Start WIP Level 1 This status is used when a NTS Engineer is actively working on the Case. Not Stopped WIP Level 2 This status is used when a Second Level Support Engineer is actively working a case * Second Level Support: Software Support, Product Support. Not Stopped Escalated To Design This status is used when a Design Engineer is actively working on the case Not Stopped Answer From Design Design Engineer has concluded its investigation and has replied back to the NTS Engineer Not Stopped With A Customer During the course of conducting their research, the NTS Engineer may need additional information or activity from the Customer. The "“With a Customer" ” status is assigned when the NTS Engineer is waiting on a Customer response in order to continue investigation Stopped Exhibit B - Description of The Technical Assistance Support Services Agreement for the Provision of Technical Assistance Support Services for FWA Equipment -------------------------------------------------------------------------------- Status Description Nortel Clock Interim Solution If a temporary solution is provided that eliminates the customers pain until a permanent solution can be delivered, RQMS requirements allow the case to be set to an "“IS" ” status during this window of time if approved by the Customer. In calculating case age, this interval will be discounted if the permanent fix was delivered on the negotiated commitment date. If the permanent fix does not resolve the reported problem, case status shall be changed to Work in Progress (Level 1 or 2). If the case is returned to a Work in Progress (Level 1 or 2) status after using the IS, the IS time period will be added to the RQMS age of the case. Stopped Future Deliverable Customer agrees to live with the problem condition and that the fix will be delivered as part of a future Nortel product release (software release, maintenance release, documentation release or hardware revision. Requirements to use this status include Customer consent; fix identification, and delivery commitment. This status code does not add time to the RQMS age of the case unless the solution fails and the case is moved back to Work in Progress (Level 1 or 2) status. If the case is returned to a Work in Progress (Level 1 or 2) status after using the FD, the FD time period will be added to the RQMS age of the case. Stopped Solution Delivered Solution Delivered or available for testing and verification. If the delivered solution does not resolve the reported problem, the status will be changed to Work in Progress (Level 1 or 2). If the case is returned to a Work in Progress (Level 1 or 2) status after using the SD status, the SD time period will be added to the RQMS age of the case. Stopped Pending OEM Vendor The case has been handed over to an OEM Vendor for resolution Not Stopped --------------------------------------------------------------------------------Stopped

Case Progress Status. Nortel Networks Technical Support use the following status to differentiate the case conditions during the evolution of the case investigation. A set of status, its related meaning and its relationship with the case age, are defined in the table below: Status Description Nortel Clock -------------------------------------------------------------------------------- Newly Opened This status is the default. It signifies that no work has been done on the case. Start WIP Level 1 This status is used when a NTS Engineer is actively working on the Case. Not Stopped WIP Level 2 This status is used when a Second Level Support Engineer is actively working a case * Second Level Support: Software Support, Product Support. Not Stopped Escalated To Design This status is used when a Design Engineer is actively working on the case Not Stopped Xxxxx X - Xxxxxxxx Services Purchase and License Agreement for Fwa Equipment -------------------------------------------------------------------------------- Status Description Nortel Clock -------------------------------------------------------------------------------- Answer From Design Design Engineer has concluded its investigation and has replied back to the NTS Engineer Not Stopped With A Customer During the course of conducting their research, the NTS Engineer may need additional information or activity from the Customer. The "With a Customer" status is assigned when the NTS Engineer is waiting on a Customer response in order to continue investigation Stopped Exhibit B - Description of The Technical Assistance Support Services Agreement for the Provision of Technical Assistance Support Services for FWA Equipment -------------------------------------------------------------------------------- Status Description Nortel Clock Interim Solution If a temporary solution is provided that eliminates the customers pain until a permanent solution can be delivered, RQMS requirements allow the case to be set to an "IS" status during this window of time if approved by the Customer. In calculating case age, this interval will be discounted if the permanent fix was delivered on the negotiated commitment date. If the permanent fix does not resolve the reported problem, case status shall be changed to Work in Progress (Level 1 or 2). If the case is returned to a Work in Progress (Level 1 or 2) status after using the IS, the IS time period will be added to the RQMS age of the case. Stopped Future Deliverable Customer agrees to live with the problem condition and that the fix will be delivered as part of a future Nortel product release (software release, maintenance release, documentation release or hardware revision. Requirements to use this status include Customer consent; fix identification, and delivery commitment. This status code does not add time to the RQMS age of the case unless the solution fails and the case is moved back to Work in Progress (Level 1 or 2) status. If the case is returned to a Work in Progress (Level 1 or 2) status after using the FD, the FD time period will be added to the RQMS age of the case. Stopped Solution Delivered Solution Delivered or available for testing and verification. If the delivered solution does not resolve the reported problem, the status will be changed to Work in Progress (Level 1 or 2). If the case is returned to a Work in Progress (Level 1 or 2) status after using the SD status, the SD time period will be added to the RQMS age of the case. Stopped Pending OEM Vendor The case has been handed over to an OEM Vendor for resolution Not Stopped --------------------------------------------------------------------------------