CONTINUOUS IMPROVEMENT. 3.1 The Supplier shall adopt a policy of continuous improvement in relation to the Services pursuant to which it will regularly review with the Authority the Services and the manner in which it is providing the Services with a view to reducing the Authority's costs (including the Framework Prices), the costs of Contracting Bodies and/or improving the quality and efficiency of the Services. The Supplier and the Authority will provide to each other any information which may be relevant to assisting the objectives of continuous improvement and in particular reducing costs.
CONTINUOUS IMPROVEMENT. 12.1 The Supplier shall at all times during the Framework Period comply with its obligations to continually improve the Goods and/or Services and the manner in which it provides the Goods and/or Services as set out in Framework Schedule 12 (Continuous Improvement and Benchmarking).
CONTINUOUS IMPROVEMENT. The Supplier shall adopt a policy of continuous improvement in relation to the Services pursuant to which it will regularly review with the Authority the Services and the manner in which it is providing the Services with a view to reducing the Authority's costs (including the Framework Prices), the costs of Contracting Bodies and/or improving the quality and efficiency of the Services. The Supplier and the Authority will provide to each other any information which may be relevant to assisting the objectives of continuous improvement and in particular reducing costs. Without limiting paragraph 3.1, the Supplier shall produce at the start of each Year a plan for improving the provision of Services under all Call-Off Agreements and reducing the Framework Prices (without adversely affecting the performance of the Framework Agreement or any Call-off Agreement) during that Year ("Continuous Improvement Plan") for the approval of the Authority. The Continuous Improvement Plan shall include, as a minimum, proposals in respect of the following: identifying the emergence of new and evolving technologies which could improve the Services; identifying changes in behaviour at Contracting Bodies that result in a cost saving and a reduction in the Framework Prices; improving the way in which the Services are sold via the Framework Agreement that may result in reduced Framework Prices; identifying and implementing efficiencies in the Supplier's internal processes and administration that may lead to cost savings and reductions in the Framework Prices; identifying and implementing efficiencies in the way the Authority and/or Contracting Bodies interact with the Supplier that may lead to cost savings and reductions in the Framework Prices; identifying and implementing efficiencies in the Supplier's supply chain that may lead to cost savings and reductions in the Framework Prices; baselining the quality of the Supplier's Services and its cost structure and demonstrating the efficacy of its Continuous Improvement Plan on each element during the Term; and measuring and reducing the sustainability impacts of the Supplier's operations and supply-chains pertaining to the Services, and identifying opportunities to assist Contracting Bodies in meeting their sustainability objectives.
CONTINUOUS IMPROVEMENT. The Supplier shall have an ongoing obligation throughout the Call Off Contract Period to identify new or potential improvements to the provision of the Services in accordance with this Clause 18 with a view to reducing the Customer’s costs (including the Call Off Contract Charges) and/or improving the quality and efficiency of the Services and their supply to the Customer. As part of this obligation the Supplier shall identify and report to the Customer once every twelve (12) months: the emergence of new and evolving relevant technologies which could improve the Sites and/or the provision of the Services, and those technological advances potentially available to the Supplier and the Customer which the Parties may wish to adopt; new or potential improvements to the provision of the Services including the quality, responsiveness, procedures, benchmarking methods, likely performance mechanisms and customer support services in relation to the Services; changes in business processes and ways of working that would enable the Services to be provided at lower costs and/or at greater benefits to the Customer; and/or changes to the Sites business processes and ways of working that would enable reductions in the total energy consumed annually in the provision of the Services. The Supplier shall ensure that the information that it provides to the Customer shall be sufficient for the Customer to decide whether any improvement should be implemented. The Supplier shall provide any further information that the Customer requests. If the Customer wishes to incorporate any improvement identified by the Supplier, the Customer shall request a Variation in accordance with the Variation Procedure and the Supplier shall implement such Variation at no additional cost to the Customer.
CONTINUOUS IMPROVEMENT. 10.1 The Service Provider shall immediately advise TNPA of any decision taken to discontinue or in any way change the provision of any services stipulated in this Agreement.
10.2 The Parties will jointly and continually investigate and search for opportunities to improve on specifications, technology, procedures and management of the services supplied in order to reduce TNPA’s overall costs.
10.3 The representative(s) of the Service Provider as well as the TNPA Commodity Manager and other identified TNPA Staff shall conduct regular meetings. Such meetings will be scheduled by the TNPA Commodity Manager where, amongst others, the following aspects shall be addressed:
10.3.1 problem solving and generating of savings ideas for implementation to reduce the total cost of the provision of this service as well as other services relating thereto;
10.3.2 considering and/or developing of savings ideas for implementation and specific reports submitted by either Party on aspects related to the operation, application, and management of the services as provided for in this Agreement;
10.3.3 discussion of all current aspects relating to the Agreement between the Parties. To this end the Parties in general undertake to take all steps to enhance the relationship between the Parties;
10.3.4 identification of cost saving and efficiency improvement opportunities, maintenance applications and operational practices;
10.3.5 development of initiative proposals;
10.3.6 obtaining buy-in from all users/stakeholders;
10.3.7 implementation of cost savings initiatives / action plans;
10.3.8 continuous measuring and benchmarking;
10.3.9 quantification of savings (impact and cost);
10.3.10 correction of deviations; and
10.3.11 discussion of demand tendencies and fluctuations.
10.4 The meeting shall be coordinated by TNPA and TNPA shall keep proper minutes of the proceedings.
10.5 In the event of any disagreement between the Parties, the matter shall be dealt with in terms of the dispute resolution mechanisms as provided for in the Master Agreement.
10.6 The meeting type and frequency will be as follows:
10.6.1 Quarterly meetings (and extended members where needed) with a set agenda to address continuous improvement issues as indicated herein.
10.6.2 Monthly technical / operations meetings at TNPA’s facilities, between the representatives from each Party.
10.7 The Parties agree that in the event that specifications/Service/Price needs to be amended due to the outcomes of the above-mention...
CONTINUOUS IMPROVEMENT. The Supplier shall have an ongoing obligation throughout the Call Off Contract Period to identify new or potential improvements to the Goods and/or Services and their provision to the Customer. Pursuant to its obligation under Clause 19.1, the Supplier will regularly review with the Customer the Goods and/or Services, including the manner in which it is providing the Goods and/or Services and performing against the Customer’s requirements (including the Implementation Plan and the Service Levels), with a view to reducing the Customer’s costs (including the Call Off Contract Charges) and/or improving the quality and efficiency of the Goods and/or Services and their supply to the Customer. Any amendments to the Goods and/or Services and/or their supply to the Customer and/or the Call Off Contract Charges, required by the Customer to implement or effect such improvements identified as a result of the Supplier’s compliance with Clause 19.1, shall be implemented by the Supplier (subject to compliance with the Law and the Framework Agreement) and the Supplier shall implement such variation, amendment or improvement at no additional cost to the Customer. The Supplier shall ensure that the information that it provides to the Customer in accordance with Clause 19.1 shall be sufficient for the Customer to decide whether any improvement to the Goods and/or Services and/or their provision to the Customer should be implemented. The Supplier shall provide any further information that the Customer requests in connection with any improvements to the Goods and/or Services and/or their provision to the Customer identified by the Supplier. Notwithstanding the Supplier’s obligations under Clauses 19.1 to 19.3 above, the Customer shall be entitled to regularly benchmark the Call Off Contract Charges and performance by the Supplier of the supply of the Goods and/or Services, against other suppliers providing goods and/or services substantially the same as the Goods and/or Services during the Call Off Contract Period. The Customer shall be entitled to the right set out in Clause 19.4 in order to compare the Call Off Contract Charges and level of performance by the Supplier of the supply of the Goods and/or Services with charges and level of performance in the provision of goods and/or services offered by third parties so as to provide the Customer with information for comparison purposes. The Customer shall be entitled to use any model to determine the achievement of value for m...
CONTINUOUS IMPROVEMENT. 19.1 The Contractor will deliver continuous improvement in the services provided throughout the full duration of the Framework Agreement and the Call-Off Contracts.
19.2 The Contractor shall identify areas open to improvement, report and regularly update the Framework Public Bodies on all areas.
19.3 The Contractor will positively promote and market the Framework Agreement to all relevant Public Bodies.
19.4 The Authority recognises continuous improvement as on-going quantitative improvements delivered for: Reduction in whole life costs to the Authority and Framework Public Bodies; Service quality enhancements including: Reliability Delivery method Quality assurance User satisfaction Reviewing current processes and practices to ensure value for money and efficiencies are realised; Assisting in change management where appropriate.
19.5 Continuous improvement will be monitored by the Authority as part of the process for Framework management and review.
CONTINUOUS IMPROVEMENT. 8.1 The Supplier shall have an ongoing obligation throughout the Contract Period to identify new or potential improvements to the Services and to comply with any specific provisions.
8.2 The Supplier shall ensure that the information that it provides to the Customer in accordance with clause 8.1 shall be sufficient for the Customer to decide whether any improvement to the Services should be implemented. The Supplier shall provide any further information that the Customer requests in connection with any improvements to the Services identified by the Supplier.
CONTINUOUS IMPROVEMENT. Management and its employees covered by this Agreement are committed to searching for areas where improvements can be made and implementing such improvements as part of this Agreement.
CONTINUOUS IMPROVEMENT. 1.18.1 The Contractor will implement a system that delivers continuous improvement over the Framework Agreement period. By continuous improvement it is meant that improvements are to be delivered for one or more of the following outputs on an on-going basis: reduction in whole life costs to the Framework Public Bodies; quality (reliability, delivery, etc.); user satisfaction; specified contract service levels; and, the facilitation or promotion of best practice across the Framework Public Bodies. Continuous improvement will be monitored by the Strategic Contract Manager in the 6 monthly performance reviews with the Contractor.
