Call Center Access for Technical Support Sample Clauses

Call Center Access for Technical Support. The Nortel Networks Call Center will function as a single point of contact for the receipt of all support calls and inquiries. The remote support effort will begin with a telephone call and will continue with the appropriate actions to be taken according to Nortel Networks Case Severity Classifications. The Call Center will be available 24 hours a day, 365 days a year. General provisions for accessing Technical Support services include: • Nortel Networks may, where applicable, also provide a customer with the ability to open, view, and modify cases directly within the Nortel Networks case-tracking system via xxx.xxxxxxxxxxxxxx.xxx. The customer will bear telecommunication facility charges and/or long distance toll charges associated with access to xxx.xxxxxxxxxxxxxx.xxx • Where toll-free +access is not available, the customer will bear telecommunication facility charges and/or long distance toll charges for access to the Call Center • All cases are logged into a Nortel Networks case-tracking system. The case is time-stamped and a case reference number allocated. Furthermore, Nortel Networks will request that the customer agree to a case priority level • E1 and E2 priority cases are to be reported by telephone only • The Customer escalation of a case to higher levels of management within Nortel Networks, shall be in accordance with the following escalation table: “Nortel Networks Escalation Procedure” Axtel’s NOC Call Center Nortel Networks Nortel Networks Technical Support Engineer Nortel Networks Technical Support Manager. Nortel Networks Technical Support Sr. Mgr. Nortel Networks Technical Support Director Nortel Networks Customer Operation Leader At Closing Date, Nortel Networks will provide Customer with the contact information of the persons involved in this Escalation Procedures, as well from time to time, the changes to such contact information will be provided to Customer.

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Call Center Access for Technical Support. The Airspan Call Center will function as a single point of contact for the receipt of all support calls and inquiries. The remote support effort will begin with a telephone call and will continue with the appropriate actions to be taken according to Airspan Case Severity Classifications. In accordance with Table 2-R below, the Call Center will register and manage requests for Remote Technical Assistance during normal business days (M-F) and hours (9:00-18:00 hrs), excluding holidays for Business Critical, Major and Minor Severity Problems and for E1 and E2 Severity Problems the Call Center will be available 24 hours a day, 365 days a year. General provisions for accessing Technical Assistance services include:

Call Center Access for Technical Support. The Airspan Call Center will function as a single point of contact for the receipt of all support calls and inquiries. The remote support effort will begin with a telephone call and will continue with the appropriate actions to be taken according to Airspan Case Severity Classifications. In accordance with Table 2-R below, the Call Center will register and manage requests for Remote Technical Assistance during normal business days (M-F) and hours (9:00-18:00 hrs), excluding holidays for Business Critical, Major and Minor Severity Problems and for E1 and E2 Severity Problems the Call Center will be available 24 hours a day, 365 days a year. General provisions for accessing Technical Assistance services include: · Airspan may, where applicable, also provide a customer with the ability to open, view, and modify cases directly within the Airspan case-tracking system via xxx.Xxxxxxx.xxx. The customer will bear telecommunication facility charges and/or long distance toll charges with access to xxx.Xxxxxxx.xxx. Xxxxx X - Xxxxxxxx Services Purchase and License Agreement for FWA Equipment (December 2004) · Where toll-free access is not available, Axtel will bear telecommunication facility charges and/or long distance toll charges for access to the Call Center · All cases are logged into the Airspan case-tracking system. The case is time-stamped and a case reference number allocated. Furthermore, Airspan will request that Axtel agree to a case priority level · E1 and E2 priority cases are to be reported by telephone only · Axtel to escalate a case to higher levels of management within Airspan, in accordance with the escalation table in section 2.2.5.

Call Center Access for Technical Support. The Airspan Call Center will function as a single point of contact for the receipt of all support calls and inquiries. The remote support effort will begin with a telephone call and will continue with the appropriate actions to be taken according to Airspan Case Severity Classifications. The Call Center will be available 24 hours a day, 365 days a year. General provisions for accessing Technical Support services include: · Airspan may, where applicable, also provide a customer with the ability to open, view, and modify cases directly within the Airspan case-tracking system via . The customer will bear telecommunication facility charges and/or long distance toll charges with access to · Where toll-free +access is not available, the customer will bear telecommunication facility charges and/or long distance toll charges for access to the Call Center · All cases are logged into a Airspan case-tracking system. The case is time-stamped and a case reference number allocated. Furthermore, Airspan will request that the customer agree to a case priority level · E1 and E2 priority cases are to be reported by telephone only · The Customer escalation of a case to higher levels of management within Airspan, shall be in accordance with the following escalation table: “Airspan Escalation Procedure” Exhibit A - Description of The Technical Assistance Support Services Agreement for the Provision of Technical Assistance Support Services for FWA Equipment (December 2004) Axtel’s NOC Call Center Airspan Airspan Technical Support Engineer Airspan Technical Support Manager. Airspan Technical Support Sr. Mgr. Airspan Technical Support Director Airspan Customer Operation Leader At Closing Date, Airspan will provide Customer with the contact information of the persons involved in this Escalation Procedures, as well from time to time, the changes to such contact information will be provided to Customer.

Call Center Access for Technical Support. The Airspan Call Center will function as a single point of contact for the receipt of all support calls and inquiries. The remote support effort will begin with a telephone call and will continue with the appropriate actions to be taken according to Airspan Case Severity Classifications. The Call Center will be available 24 hours a day, 365 days a year. General provisions for accessing Technical Support services include: · Airspan may, where applicable, also provide a customer with the ability to open, view, and modify cases directly within the Airspan case-tracking system via . The customer will bear telecommunication facility charges and/or long distance toll charges with access to · Where toll-free +access is not available, the customer will bear telecommunication facility charges and/or long distance toll charges for access to the Call Center · All cases are logged into a Airspan case-tracking system. The case is time-stamped and a case reference number allocated. Furthermore, Airspan will request that the customer agree to a case priority level · E1 and E2 priority cases are to be reported by telephone only · The Customer escalation of a case to higher levels of management within Airspan, shall be in accordance with the following escalation table: “Airspan Escalation Procedure” Exhibit A - Description of The Technical Assistance Support Services Agreement for the Provision of Technical Assistance Support Services for FWA Equipment (December 2004) Axtel’s NOC Call Center Airspan Airspan Technical Support Engineer Airspan Technical Support Manager. Airspan Technical Support Sr. Mgr. Airspan Technical Support Director Airspan Customer Operation Leader At Closing Date, Airspan will provide Customer with the contact information of the persons involved in this Escalation Procedures, as well from time to time, the changes to such contact information will be provided to Customer.

Related to Call Center Access for Technical Support

TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").
Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.
Data Access Services State Street agrees to make available to the Fund the Data Access Services subject to the terms and conditions of this Addendum and such data access operating standards and procedures as may be issued by State Street from time to time. The Fund shall be able to access the System to (i) originate electronic instructions to State Street in order to (a) effect the transfer or movement of cash or securities held under custody by State Street or (b) transmit accounting or other information (the transactions described in (i)(a) and (i)(b) above are referred to herein as “Client Originated Electronic Financial Instructions”), and (ii) access data for the purpose of reporting and analysis, which shall all be deemed to be Data Access Services for purposes of this Addendum.
Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:
TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.
Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.
User Access Transfer Agent shall have a process to promptly disable access to Fund Data by any Transfer Agent personnel who no longer requires such access. Transfer Agent will also promptly remove access of Fund personnel upon receipt of notification from Fund.
Product Support a. In the event that any goods delivered under this contract become defective or malfunction for any reason and at any time (even after the applicable warranty period has expired), including while “in-orbit” if integrated into a satellite, Seller shall promptly perform a failure verification or analysis and determine the appropriate corrective action at no additional cost to Buyer. Seller shall take the appropriate measures to correct all defects, determined to be Seller's responsibility, in all applicable documentation, undelivered goods, and delivered un-launched goods, as required by Buyer.
Call Center Services Answer telephone inquiries during mutually agreed upon hours each day on which the Fund is open for trading. In the event that the Fund plans to be open on a business day when the New York Stock Exchange is to be closed, the Fund shall provide the Transfer Agent with reasonable advance notice and the parties shall discuss the call center resources available for such day. The Transfer Agent shall answer and respond to inquiries from existing Shareholders, prospective Shareholders of the Fund and broker-dealers on behalf of such Shareholders in accordance with the instructions provided by the Fund to the Transfer Agent for purpose of fulfilling its duties under this Agreement, including, accepting transaction requests on behalf of the Fund.