SERVICES SUMMARY. This package of services from the Nortel Networks Support Services portfolio will provide remote 2nd & 3rd level of technical assistance and emergency recovery for Nortel Networks products in Axtel’s network. Axtel’s in house structure will perform the Operations, Administration & Maintenance functions. For this annually contracted support package, Nortel Networks’ will provide Technical and Support Services (the “Services”) to the Nortel Networks’ FWA Hardware and FWA Software installed in Axtel’s Network in Mexico (excluding Hardware under warranty), such Services are described below: • Provide remote troubleshooting on Nortel Networks supplied software and/or hardware • Assist in resolving network fault issues that may be linked to AXTEL’s network operational procedures and methodologies • Assist AXTEL’s staff in determining fault-locating interface problems between Nortel Networks hardware or software and other vendors’ equipment • Perform REM software upgrades The terms and conditions for these services are set forth in this Exhibit B. Here follows a description of the Services to be provided by Nortel Networks:
SERVICES SUMMARY. For Products covered by the warranty given under Part 1 of this Annex G during the Warranty Period, Airspan will: o Provide Remote Technical Assistance (as defined below) to assist Axtel in the diagnosis of hardware failures of any Product supplied by Airspan under this Agreement. o Repair or replace a defective Field Replaceable Unit ("FRU"). If an FRU becomes defective during the Warranty Period, and provided it has been returned to Airspan in accordance with section 1.4 of Part One above, Airspan will repair and deliver the FRU to Axtel within 60 days following receipt by Airspan of the defective FRU.
SERVICES SUMMARY. [Identify in common business language County’s need and a short summary of the Services to be provided by Contractor.]
SERVICES SUMMARY. This package of services from the Airspan Support Services portfolio will provide remote 2nd & 3rd level of technical assistance and emergency recovery for Airspan products in Axtel's network. Axtel's in house structure will perform the Operations, Administration & Maintenance functions. For this annually contracted support package, Airspan' will provide Technical and Support Services (the "Services") to the Airspan' FWA Hardware and FWA Software installed in Axtel's Network in Mexico (excluding Hardware under warranty), such Services are described below: o Provide remote troubleshooting on Airspan supplied software and/or hardware o Assist in resolving network fault issues that may be linked to AXTEL's network operational procedures and methodologies o Assist AXTEL's staff in determining fault-locating interface problems between Airspan hardware or software and other vendors' equipment o Perform REM software upgrades The terms and conditions for these services are set forth in this Exhibit B. Here follows a description of the Services to be provided by Airspan:
SERVICES SUMMARY. The following is a list of services that EasyVista shall provide: Service Description Deliverable Completed by Resource Plan Delivery Location Cost Implementation Services IT Asset Contract Management Design & Configuration $19,950.00 The following list represents the implementation of the IT Asset Contract Management process: IT Asset Contract Management Design Requirements Consultant Fixed Remote $1,900.00 IT Asset Contract Management Design Documentation Consultant Fixed Remote $2,850.00 IT Asset Contract Management Design Configuration Consultant Fixed Remote $5,700.00 Technician Solution Training Training Consultant Fixed Remote $1,900.00 UAT Remediation & Assistance Support Consultant Fixed Remote $1,900.00 Go Live Migration Activities Support Consultant Fixed Remote $1,900.00 Go Live Support Support Consultant Fixed Remote $1,900.00 Project Resourcing & Scheduling Resourcing Project Manager Fixed Remote $1,900.00 Software Asset / License Design & Configuration $24,700.00 The following list represents the implementation of the Software Asset / License Compliance process: Software Asset / License Compliance Design Requirements Consultant Fixed Remote $2,850.00 Software Asset / License Compliance Documentation Documentation Consultant Fixed Remote $2,850.00 Software Asset / License Compliance Configuration Configuration Consultant Fixed Remote $7,600.00 Software Asset / License Compliance - Lansweeper Adjustments to existing Lansweeper integration to pull data required for Software Asset / License Compliance configuration requirements. Integration Consultant Fixed Remote $1,900.00 Technician Solution Training Training Consultant Fixed Remote $1,900.00 UAT Remediation & Assistance Support Consultant Fixed Remote $1,900.00 Go Live Migration Activities Support Consultant Fixed Remote $1,900.00 Go Live Support Support Consultant Fixed Remote $1,900.00 Project Resourcing & Scheduling Resourcing Project Manager Fixed Remote $1,900.00 Additional Services $9,500.00 Phase 1 Enhancements Configuration assistance Consultant Fixed Remote $9,500.00 Ad hoc days for general assistance with Phase 1 enhancements based on Customer direction. Total Services $ 54,150.00 NOTE: The summary listed in the matrix above is intended only to identify what elements will be delivered, not the delivery order. Actual scheduling will be handled by our project management office once all required paperwork has been completed. IMPLEMENTATION PRICING PRICING SUMMARY Resource Description S...
SERVICES SUMMARY. The Services are composed of electronic health record and financial management software for hospitals, skilled nursing facilities, and assisted living communities. Unless otherwise expressly specified, all Services will be delivered remotely from Experience Care. Third Party applications may be used by Experience Care to complete the requested services.
SERVICES SUMMARY. 3.1 Contractor performance will be measured against the Acceptable Quality Levels in the Services Summary (Table C-1). Table C- 1 Services Summary Performance Objective Reference Performance Outcome Acceptable Quality Level Monitoring Method
SERVICES SUMMARY. The Services is a subscription-based service that provides all the power of Bizagi Digital Business Platform in the cloud. The Services is charged on a per-usage basis, and has no limit on the number of Authorised Users or process applications that can use the platform.
SERVICES SUMMARY ePlus, utilizing its subcontractor ProSOC, Inc dba Proficio (“Proficio”), will utilize the ProSOC Cloud-based Security Operations Center (SOC)-as-a-Service to collect security log data from Customer for monitoring, analysis, and alerting by security analysts. Customer staff will be alerted on significant actionable events prioritized as Very High Priority and provided access to the ProSOC fully managed SIEM-as-a-Service portal for detailed investigation, reporting, operational dashboards, and incident case management.
SERVICES SUMMARY. Project Co must provide:
