SERVICES SUMMARY. This package of services from the Nortel Networks Support Services portfolio will provide remote 2nd & 3rd level of technical assistance and emergency recovery for Nortel Networks products in Axtel’s network. Axtel’s in house structure will perform the Operations, Administration & Maintenance functions. For this annually contracted support package, Nortel Networks’ will provide Technical and Support Services (the “Services”) to the Nortel Networks’ FWA Hardware and FWA Software installed in Axtel’s Network in Mexico (excluding Hardware under warranty), such Services are described below: • Provide remote troubleshooting on Nortel Networks supplied software and/or hardware • Assist in resolving network fault issues that may be linked to AXTEL’s network operational procedures and methodologies • Assist AXTEL’s staff in determining fault-locating interface problems between Nortel Networks hardware or software and other vendors’ equipment • Perform REM software upgrades The terms and conditions for these services are set forth in this Exhibit B. Here follows a description of the Services to be provided by Nortel Networks:
SERVICES SUMMARY. For Products covered by the warranty given under Part 1 of this Annex G during the Warranty Period, Airspan will: o Provide Remote Technical Assistance (as defined below) to assist Axtel in the diagnosis of hardware failures of any Product supplied by Airspan under this Agreement. o Repair or replace a defective Field Replaceable Unit ("FRU"). If an FRU becomes defective during the Warranty Period, and provided it has been returned to Airspan in accordance with section 1.4 of Part One above, Airspan will repair and deliver the FRU to Axtel within 60 days following receipt by Airspan of the defective FRU.
SERVICES SUMMARY. [Identify in common business language County’s need and a short summary of the Services to be provided by Contractor.]
SERVICES SUMMARY. This package of services from the Airspan Support Services portfolio will provide remote 2nd & 3rd level of technical assistance and emergency recovery for Airspan products in Axtel’s network. Axtel’s in house structure will perform the Operations, Administration & Maintenance functions. For this annually contracted support package, Airspan’ will provide Technical and Support Services (the “Services”) to the Airspan’ FWA Hardware and FWA Software installed in Axtel’s Network in Mexico (excluding Hardware under warranty), such Services are described below: · Provide remote troubleshooting on Airspan supplied software and/or hardware · Assist in resolving network fault issues that may be linked to AXTEL’s network operational procedures and methodologies · Assist AXTEL’s staff in determining fault-locating interface problems between Airspan hardware or software and other vendors’ equipment · Perform REM software upgrades The terms and conditions for these services are set forth in this Exhibit B. Here follows a description of the Services to be provided by Airspan:
SERVICES SUMMARY. 3.1 Contractor performance will be measured against the Acceptable Quality Levels in the Services Summary (Table C-1). Table C- 1 Services Summary Performance Objective Reference Performance Outcome Acceptable Quality Level Monitoring Method
SERVICES SUMMARY. For this 1-year Warranty, Nortel Networks will: • Provide Remote Technical Assistance to assist Axtel in the diagnosis of hardware failures during the warranty period for all Nortel Networks’ Hardware supplied by Nortel Networks under this Agreement. • Repair or replace a defective Field Replaceable Unit (FRU). Target times for repair/replacement are within 60 days following receipt of the defective FRU. Note: AXTEL will maintain its own stock of spares at levels sufficient to cover requirements within timeframes consistent with AXTEL quality of service objectives. Nortel Networks will register and manage requests for Remote Technical Assistance and for FRU replacement during normal business days and hours in the location where the service is being performed. Here follows a description of the warranty services to be provided by Nortel Networks:
SERVICES SUMMARY. Project Co must provide:
SERVICES SUMMARY. Response and Recovery Strategic Advisory Services » Response and Recovery Staff Augmentation and asset management » Emergency Support Function (ESF) Specific Staff Augmentation » Post-Incident After-Action Review Support Xxxxxxx understands that the first 72 hours of a response can make a critical difference as it relates to preservation of life, safety of individuals involved, and life sustaining operations for predicted, no notice, imminent, and occurring disaster events. Many of our staff have government experience managing EOCs, Joint Field Offices (JFOs), and forward operating Incident Command posts as a result of actual disasters. Our services offered to the County include response support, such as advisory services to Counties.
SERVICES SUMMARY. The Government will evaluate performance of the services listed in the services summary (SS) table 2-1 below to determine if it meets the performance thresholds. CORs will follow the methods of surveillance specified in the Government’s Quality Assurance Surveillance Plans (QASPs) record surveillance observations, and when the proper level of performance is not met, the CO will issue a Corrective Action Request (CAR). When the Government makes an observation that indicates defective performance, the COR will require the Contractor representative to initial the observation(s). The contractor initialing the observation does not necessarily constitute concurrence with the observation, only acknowledgment that they have been made aware of the defective performance. A QASP will be developed for each individual task order. Each task order will establish performance objectives and measures in the order-level PWS. Performance evaluations made pursuant to this section will contribute to the Government’s CPARS evaluations. SERVICE SUMMARY TABLE 2-1 PERFORMANCE OBJECTIVE PWS PERFORMANCE MEASURE Customer Satisfaction All Sections Contractor receives less than 2 formal customer complaints / corrective action requests during the ordering period in effect (received at either the TO or IDIQ contract level). Contractor successfully resolves complaints within 14 days of receipt 100% of the time.
SERVICES SUMMARY. The Services are composed of electronic health record and financial management software for hospitals, skilled nursing facilities, and assisted living communities. Unless otherwise expressly specified, all Services will be delivered remotely from Cantata. Third Party applications may be used by Cantata to complete the requested services.
