Common use of Catapult Response Clause in Contracts

Catapult Response. Catapult will determine the nature, potential severity and impact of the issue giving rise to your Support Request and consistent with your product type, Catapult will during the Hours of Service investigate the problem and respond to you where reasonably practicable within one Business Day from the time of the first telephone consultation with you and will, as and when necessary, provide you with the following information by email response: (a) an outline of the problem; (b) the proposed corrective action; and (c) to the extent possible, the proposed timeframe for performing such corrective action.