Category Management. B.2.1 The Supplier shall appoint and provide contact details for a Supplier Category Manager upon award to the Framework. In the event of unsatisfactory performance the Client reserves the right to stipulate that the Supplier Category Manager must be changed. B.2.2 The Supplier’s Category Manager tasks shall include, but not be limited to: a. Liaising with the GPS Category Management Team b. Acting as an escalation point for queries, advice and issues c. Identification of opportunities for cost savings and improvements d. Recording and agreeing changes to improve the service e. Trend analysis f. Preparation for Category review meetings including the provision of MI g. Fulfilling requests for information from the Client h. Savings analysis i. Preparation of proposals j. Information security k. Incident Handling and responses l. Identifying areas for improvement to the Client using management information and trend analysis B.2.3 Category Review meetings shall include, but not be restricted to the following topics:- a. Overall performance against key performance indicators b. Volume and expenditure trends c. Compliance and satisfaction levels
Appears in 5 contracts
Samples: Courier Services Framework Agreement, Courier Services Framework Agreement, Courier Services Framework Agreement
Category Management. B.2.1 The Supplier shall appoint and provide contact details for a Supplier Category Manager upon award to the Framework. In the event of unsatisfactory performance the Client reserves the right to stipulate that the Supplier Category Manager must be changed.
B.2.2 The Supplier’s Category Manager tasks shall include, but not be limited to:
a. Liaising with the GPS Category Management Team
b. Acting as an escalation point for queries, advice and issues
c. Identification of opportunities for cost savings and improvements
d. Recording and agreeing changes to improve the service
e. Trend analysis
f. Preparation for Category review meetings including the provision of MI
g. Fulfilling requests for information from the Client
h. Savings analysis
i. Preparation of proposals
j. Information security
k. Incident Handling and responses
l. Identifying areas for improvement to the Client using management information and trend analysis
B.2.3 Category Review meetings shall include, but not be restricted to the following topics:-
a. Overall performance against key performance indicators b. Volume and expenditure trends c. Compliance and satisfaction levels
Appears in 2 contracts
Samples: Courier Services Framework Agreement, Courier Services Framework Agreement
Category Management. B.2.1 The Supplier shall appoint and provide contact details for a Supplier Category Manager upon award to the Framework. In the event of unsatisfactory performance the Client reserves the right to stipulate that the Supplier Category Manager must be changed.
B.2.2 The Supplier’s Supplier‟s Category Manager tasks shall include, but not be limited to:
a. Liaising with the GPS Category Management Team
b. Acting as an escalation point for queries, advice and issues
c. Identification of opportunities for cost savings and improvements
d. Recording and agreeing changes to improve the service
e. Trend analysis
f. Preparation for Category review meetings including the provision of MI
g. Fulfilling requests for information from the Client
h. Savings analysis
i. Preparation of proposals
j. Information security
k. Incident Handling and responses
l. Identifying areas for improvement to the Client using management information and trend analysis
B.2.3 Category Review meetings shall include, but not be restricted to the following topics:-
a. Overall performance against key performance indicators b. Volume and expenditure trends c. Compliance and satisfaction levels
Appears in 1 contract
Samples: Courier Services Framework Agreement