CATEGORY TARGET. Average Speed of Answer Each month 85% of calls will be answered within 15 seconds during applicable hours. Call Answer Rate Each month at least 98% of calls will be answered during applicable hours.
Appears in 17 contracts
Samples: Transfer Agency and Service Agreement (Federated Global Allocation Fund), Agency and Service Agreement (Federated Index Trust), Transfer Agency and Service Agreement (Federated Short-Intermediate Duration Municipal Trust)
CATEGORY TARGET. Average Speed of Answer Each month 85quarter 80% of calls will be answered within 15 30 seconds during applicable hours. Performance will be reported monthly but measured against the target on a quarterly basis. Calls abandoned within 10 seconds will be excluded from the measurement. Call Answer Rate Each month quarter at least 98% of calls will be answered during applicable hours.. Performance will be reported monthly but measured against the target on a quarterly basis TELEPHONE QUALITY
Appears in 3 contracts
Samples: Transfer Agency and Service Agreement (Allspring Variable Trust), Transfer Agency and Service Agreement (Allspring Funds Trust), Transfer Agency and Service Agreement (Allspring Variable Trust)
