CATEGORY TARGET. Average Speed of Answer Each quarter, 80% of overall calls will be answered within 20 seconds during applicable hours. If after a span of three consecutive quarters Transfer Agent is not able to meet the same respective Service Level Standard provided above, the Transfer Agent will be provided a 90-day time period to successfully maintain the provided targets (the “Remediation Period”). If at the conclusion of the Remediation Period the Transfer Agent fails to meet the targets provided above during the Remediation Period, then the Administrator may terminate the Agreement without penalty upon written notice to Transfer Agent within 30 days.
Appears in 3 contracts
Samples: Transfer Agency and Service Agreement (PIMCO Equity Series), Transfer Agency and Service Agreement (Pimco Funds), Transfer Agency and Service Agreement (PIMCO Managed Accounts Trust)
CATEGORY TARGET. Average Speed of Answer Each quarter, 80% of overall calls will be answered within 20 seconds during applicable hours. If after a span of three consecutive quarters Transfer Agent is not able to meet the same respective Service Level Standard provided above, the Transfer Agent will be provided a 90-day time period to successfully maintain the provided targets (the “Remediation Period”). If at the conclusion of the Remediation Period the Transfer Agent fails to meet the targets provided above during the Remediation Period, then the Administrator may terminate the Agreement without penalty upon written notice to Transfer Agent within 30 days.. Performance with respect to a Service Level shall not be calculated for any period or portion of a period where the Transfer Agent is unable to achieve a Service Level as a result of any of the following:
Appears in 1 contract
Samples: Transfer Agency and Service Agreement (PIMCO Equity Series VIT)
