Common use of CATEGORY TARGET Clause in Contracts

CATEGORY TARGET. Phone Quality Quarterly telephone quality will meet or exceed a reclassified National Quality Review (NQR) result of 2.80, with the precision variable included. Results will be measured and reported by NQR and will be adjusted to exclude mutually reclassified items and items mutually identified to have nominal external impact. Results will be reported on a quarterly basis. Note: NQR reports its measurement of performance for telephone quality as a percentage and also reports a "precision variable" for the percentage measurement. For purposes of this Schedule, the Transfer Agent shall also be deemed to have met a Service Level if the measurement that NQR reports for the Transfer Agent for that Service Level varies from the NQR benchmark by no more than the NQR reported precision variable for that quarter.

CATEGORY TARGET. Phone Quality Quarterly telephone quality will meet or exceed a reclassified National Quality Review (NQR) result of 2.80, with the precision variable included. Results will be measured and reported by NQR and will be adjusted to exclude mutually reclassified items and items mutually identified to have nominal external impact. Results will be reported on a quarterly basis. Note: NQR reports its measurement of performance for telephone quality as a percentage and also reports a "precision variable" for the percentage measurement. For purposes of this Schedule, the Transfer Agent shall also be deemed to have met a Service Level if the measurement that NQR reports for the Transfer Agent for that Service Level varies from the NQR benchmark by no more than the NQR reported precision variable for that quarter.. Performance with respect to a Service Level shall not be calculated for any period or portion of a period where the Transfer Agent is unable to achieve a Service Level as a result of any of the following:

CATEGORY TARGET. Phone Quality Quarterly telephone quality will meet or exceed a reclassified National Quality Review (NQR) result of 2.80, with the precision variable included. Results will be measured and reported by NQR and will be adjusted to exclude mutually reclassified items and items mutually identified to have nominal external impact. Results will be reported on a quarterly basis. Note: NQR reports its measurement of performance for telephone quality as a percentage and also reports a "“precision variable" ” for the percentage measurement. For purposes of this Schedule, the Transfer Agent shall also be deemed to have met a Service Level if the measurement that NQR reports for the Transfer Agent for that Service Level varies from the NQR benchmark by no more than the NQR reported precision variable for that quarter.