Common use of CENTURYLINK OBLIGATIONS AND RESPONSIBILITIES Clause in Contracts

CENTURYLINK OBLIGATIONS AND RESPONSIBILITIES. During the Term of this Agreement, the responsibilities of CenturyLink and, as directed by CenturyLink, its Publisher, shall be the following: a. CenturyLink shall include one standard listing (“QuantumShift Listing”) for each Subscriber, at no charge to QuantumShift or QuantumShift’s subscribers, for whom CenturyLink or its Publisher receives Listing Information in CenturyLink’s Directories for a CenturyLink Local Area in accordance with Exhibit A. Standard QuantumShift Listings shall be interfiled alphabetically with listings of other local exchange telephone company subscribers and treated in the same manner as CenturyLink Listings and pursuant to this Appendix. b. Where QuantumShift submits Listing Information via the LSR/DSR process, CenturyLink shall make reasonable provisions to ensure that QuantumShift Subscribers’ Listing Information is properly entered into the CenturyLink database and transmitted to Publisher, as provided by QuantumShift. In the event that CenturyLink incorrectly publishes the Listing Information of a QuantumShift subscriber(s), through no fault of QuantumShift, CenturyLink shall promptly, but in any event within ten (10) days of notice from QuantumShift, take actions to correct the Listing Information in the CenturyLink database used for publishing Directories, and will reasonably cooperate with QuantumShift to investigate and resolve the cause of the errors in an expeditious manner. If the Parties disagree as to their responsibilities pursuant to this Section 3 b, either Party may invoke the Dispute Resolution terms of this Agreement. c. CenturyLink shall make available, at no charge to QuantumShift or its Subscribers, one listing for each QuantumShift business customer under the appropriate heading (if such heading is supplied by QuantumShift) in CenturyLink’s applicable classified Directories, such headings and Directories to be determined at CenturyLink’s discretion. CenturyLink shall work cooperatively with QuantumShift to ensure any such listings for government agencies are also included in the appropriate section and under the appropriate heading. d. CenturyLink shall include, at no additional charge, QuantumShift critical contact information alphabetically (by local exchange carrier) in the information pages of its alphabetical Directories (but only where such information pages are otherwise included in a given Directory) for communities where QuantumShift offers Local Service, in accordance with CenturyLink’s standards for inclusion in a given Directory. For this purpose, QuantumShift must: supply in a timely manner critical contact information needed by CenturyLink to produce information pages, and ensure that critical contact information telephone numbers are working numbers. Critical contact information includes QuantumShift’s name and logo, telephone numbers for telephone services, billing, and repair services. e. Except as provided in Section 7.b. below for the annual one time submission of Listing Information to the Publisher, CenturyLink shall not be restricted in supplying to third party directory publishers QuantumShift Subscriber Information pursuant to this Appendix and interfiled with Listing Information of CenturyLink and other QuantumShift subscribers as may be required to fulfill regulatory and legal requirements for the sole purpose of publishing directory listings. Further, the Parties agree that such Listing Information provided to third party directory publishers shall not contain information or data that could be used to distinguish QuantumShift Subscribers from CenturyLink or other QuantumShift Subscribers. f. CenturyLink shall distribute alphabetical and classified Directories to local Subscribers at the time the Directory is published, at no charge to QuantumShift or Subscribers, in accordance with CenturyLink’s procedures, provided that physical Directory delivery information has been provided by QuantumShift. Thereafter, and for the life of the Directory, CenturyLink shall undertake distribution to all new QuantumShift Subscribers and those existing Subscribers that need replacement or additional copies (“Secondary Distribution”) upon CenturyLink’s receipt of necessary Subscriber information. Such Secondary Distribution shall be in accordance with CenturyLink’s standard procedures. CenturyLink shall make available in the published Directory to QuantumShift’s Subscribers an 800 number to use for any Secondary Distribution requirements. g. Except where QuantumShift elects to submit Listing Information directly to the Publisher, CenturyLink shall provide an extract of QuantumShift Subscribers’ alphabetical listings thirty (30) days prior to the Business Office Close (“BOC”) date for a Directory publication (generally referred to as a “Galley Proof”). Said review process shall be subject to the availability of QuantumShift Listings in advance of publication and within the time/deadline constraints imposed by CenturyLink and/or its Publisher as set forth above in Section 2. QuantumShift shall be responsible for any costs associated with the review process charged by CenturyLink and/or its Publisher; provided however, where such costs associated with the review process are not set forth in this Agreement, CenturyLink shall provide in writing costs to be incurred and obtain the prior written consent of QuantumShift before engaging in any such work on behalf of QuantumShift. h. Within ten (10) business days of a request by QuantumShift, CenturyLink will provide QuantumShift with the appropriate contact information for the CenturyLink directory publisher. i. CenturyLink shall provide notice of Directory Service process or guideline changes to QuantumShift as soon as such change is practicably known to CenturyLink.

CENTURYLINK OBLIGATIONS AND RESPONSIBILITIES. During the Term of this Agreement, the responsibilities of CenturyLink and, as directed by CenturyLinkXxxxxxxXxxx, its Publisher, shall be the following: a. CenturyLink shall include one standard listing (“QuantumShift MetTel Listing”) for each Subscriber, at no charge to QuantumShift MetTel or QuantumShiftMetTel’s subscribers, for whom CenturyLink or its Publisher receives Listing Information in CenturyLink’s Directories for a CenturyLink Local Area in accordance with Exhibit A. Area. Standard QuantumShift MetTel Listings shall be interfiled alphabetically with listings of other local exchange telephone company subscribers and treated in the same manner as CenturyLink Listings and pursuant to this AppendixArticle. b. Where QuantumShift MetTel submits Listing Information via the LSR/DSR process, CenturyLink shall make reasonable provisions to ensure that QuantumShift MetTel Subscribers’ Listing Information is properly entered into the CenturyLink database and transmitted to Publisher, as provided by QuantumShiftMetTel. In the event that CenturyLink incorrectly publishes the Listing Information of a QuantumShift MetTel subscriber(s), through no fault of QuantumShiftMetTel, CenturyLink shall promptly, but in any event within ten (10) days of notice from QuantumShiftMetTel, take actions to correct the Listing Information in the CenturyLink database used for publishing Directories, and will reasonably cooperate with QuantumShift MetTel to investigate and resolve the cause of the errors in an expeditious manner. If the Parties disagree as to their responsibilities pursuant to this Section 3 b, either Party may invoke the Dispute Resolution terms of this Agreement. c. CenturyLink shall make available, at no charge to QuantumShift MetTel or its Subscribers, one listing for each QuantumShift MetTel business customer under the appropriate heading (if such heading is supplied by QuantumShiftMetTel) in CenturyLink’s applicable classified Directories, such headings and Directories to be determined at CenturyLink’s discretion. CenturyLink shall work cooperatively with QuantumShift MetTel to ensure any such listings for government agencies are also included in the appropriate section and under the appropriate heading. d. CenturyLink shall include, at no additional charge, QuantumShift MetTel critical contact information alphabetically (by local exchange carrier) in the information pages of its alphabetical Directories (but only where such information pages are otherwise included in a given Directory) for communities where QuantumShift MetTel offers Local Service, in accordance with CenturyLink’s standards for inclusion in a given Directory. For this purpose, QuantumShift MetTel must: supply in a timely manner critical contact information needed by CenturyLink to produce information pages, and ensure that critical contact information telephone numbers are working numbers. Critical contact information includes QuantumShiftMetTel’s name and logo, telephone numbers for telephone services, billing, and repair services. e. Except as provided in Section 7.b. below for the annual one time submission of Listing Information to the Publisher, CenturyLink shall not be restricted in supplying to third party directory publishers QuantumShift MetTel Subscriber Information pursuant to this Appendix Article and interfiled with Listing Information of CenturyLink and other QuantumShift MetTel subscribers as may be required to fulfill regulatory and legal requirements for the sole purpose of publishing directory listings. Further, the Parties agree that such Listing Information provided to third party directory publishers shall not contain information or data that could be used to distinguish QuantumShift MetTel Subscribers from CenturyLink or other QuantumShift MetTel Subscribers. f. CenturyLink shall distribute alphabetical and classified Directories to local Subscribers at the time the Directory is published, at no charge to QuantumShift MetTel or Subscribers, in accordance with CenturyLink’s procedures, provided that physical Directory delivery information has been provided by QuantumShiftMetTel. Thereafter, and for the life of the Directory, CenturyLink shall undertake distribution to all new QuantumShift MetTel Subscribers and those existing Subscribers that need replacement or additional copies (“Secondary Distribution”) upon CenturyLink’s receipt of necessary Subscriber information. Such Secondary Distribution shall be in accordance with CenturyLink’s standard procedures. CenturyLink shall make available in the published Directory to QuantumShiftMetTel’s Subscribers an 800 number to use for any Secondary Distribution requirements. g. Except where QuantumShift MetTel elects to submit Listing Information directly to the Publisher, CenturyLink shall provide an extract of QuantumShift MetTel Subscribers’ alphabetical listings thirty (30) days prior to the Business Office Close (“BOC”) date for a Directory publication (generally referred to as a “Galley Proof”). Said review process shall be subject to the availability of QuantumShift MetTel Listings in advance of publication and within the time/deadline constraints imposed by CenturyLink and/or its Publisher as set forth above in Section 2. QuantumShift MetTel shall be responsible for any costs associated with the review process charged by CenturyLink and/or its Publisher; provided however, where such costs associated with the review process are not set forth in this Agreementforth, CenturyLink shall provide in writing costs to be incurred and obtain the prior written consent of QuantumShift MetTel before engaging in any such work on behalf of QuantumShiftMetTel. h. Within ten (10) business days of a request by QuantumShiftMetTel, CenturyLink will provide QuantumShift MetTel with the appropriate contact information for the CenturyLink directory publisher. i. CenturyLink shall provide notice of Directory Service process or guideline changes to QuantumShift MetTel as soon as such change is practicably known to CenturyLinkCenturyLink but no less than thirty (30) days prior to the effective date of such change. Notice of such changes will be provided via the Electronic web notification process.

CENTURYLINK OBLIGATIONS AND RESPONSIBILITIES. During the Term of this Agreement, the responsibilities of CenturyLink and, as directed by CenturyLink, its Publisher, shall be the following: a. CenturyLink shall include one standard listing (“QuantumShift Listing”) for each Subscriber, at no charge to QuantumShift or QuantumShift’s subscribers, for whom CenturyLink or its Publisher receives Listing Information in CenturyLink’s Directories for a CenturyLink Local Area in accordance with Exhibit A. Standard QuantumShift Listings shall be interfiled alphabetically with listings of other local exchange telephone company subscribers and treated in the same manner as CenturyLink Listings and pursuant to this AppendixArticle. b. Where QuantumShift submits Listing Information via the LSR/DSR process, CenturyLink shall make reasonable provisions to ensure that QuantumShift Subscribers’ Listing Information is properly entered into the CenturyLink database and transmitted to Publisher, as provided by QuantumShift. In the event that CenturyLink incorrectly publishes the Listing Information of a QuantumShift subscriber(s), through no fault of QuantumShift, CenturyLink shall promptly, but in any event within ten (10) days of notice from QuantumShift, take actions to correct the Listing Information in the CenturyLink database used for publishing Directories, and will reasonably cooperate with QuantumShift to investigate and resolve the cause of the errors in an expeditious manner. If the Parties disagree as to their responsibilities pursuant to this Section 3 b, either Party may invoke the Dispute Resolution terms of this Agreement. c. CenturyLink shall make available, at no charge to QuantumShift or its Subscribers, one listing for each QuantumShift business customer under the appropriate heading (if such heading is supplied by QuantumShift) in CenturyLink’s applicable classified Directories, such headings and Directories to be determined at CenturyLink’s discretion. CenturyLink shall work cooperatively with QuantumShift to ensure any such listings for government agencies are also included in the appropriate section and under the appropriate heading. d. CenturyLink shall include, at no additional charge, QuantumShift critical contact information alphabetically (by local exchange carrier) in the information pages of its alphabetical Directories (but only where such information pages are otherwise included in a given Directory) for communities where QuantumShift offers Local Service, in accordance with CenturyLink’s standards for inclusion in a given Directory. For this purpose, QuantumShift must: supply in a timely manner critical contact information needed by CenturyLink to produce information pages, and ensure that critical contact information telephone numbers are working numbers. Critical contact information includes QuantumShift’s name and logo, telephone numbers for telephone services, billing, and repair services. e. Except as provided in Section 7.b. below for the annual one time submission of Listing Information to the Publisher, CenturyLink shall not be restricted in supplying to third party directory publishers QuantumShift Subscriber Information pursuant to this Appendix and interfiled with Listing Information of CenturyLink and other QuantumShift subscribers as may be required to fulfill regulatory and legal requirements for the sole purpose of publishing directory listings. Further, the Parties agree that such Listing Information provided to third party directory publishers shall not contain information or data that could be used to distinguish QuantumShift Subscribers from CenturyLink or other QuantumShift Subscribers. f. CenturyLink shall distribute alphabetical and classified Directories to local Subscribers at the time the Directory is published, at no charge to QuantumShift or Subscribers, in accordance with CenturyLink’s procedures, provided that physical Directory delivery information has been provided by QuantumShift. Thereafter, and for the life of the Directory, CenturyLink shall undertake distribution to all new QuantumShift Subscribers and those existing Subscribers that need replacement or additional copies (“Secondary Distribution”) upon CenturyLink’s receipt of necessary Subscriber information. Such Secondary Distribution shall be in accordance with CenturyLink’s standard procedures. CenturyLink shall make available in the published Directory to QuantumShift’s Subscribers an 800 number to use for any Secondary Distribution requirements. g. Except where QuantumShift elects to submit Listing Information directly to the Publisher, CenturyLink shall provide an extract of QuantumShift Subscribers’ alphabetical listings thirty (30) days prior to the Business Office Close (“BOC”) date for a Directory publication (generally referred to as a “Galley Proof”). Said review process shall be subject to the availability of QuantumShift Listings in advance of publication and within the time/deadline constraints imposed by CenturyLink and/or its Publisher as set forth above in Section 2. QuantumShift shall be responsible for any costs associated with the review process charged by CenturyLink and/or its Publisher; provided however, where such costs associated with the review process are not set forth in this Agreement, CenturyLink shall provide in writing costs to be incurred and obtain the prior written consent of QuantumShift before engaging in any such work on behalf of QuantumShift. h. Within ten (10) business days of a request by QuantumShift, CenturyLink will provide QuantumShift with the appropriate contact information for the CenturyLink directory publisher. i. CenturyLink shall provide notice of Directory Service process or guideline changes to QuantumShift as soon as such change is practicably known to CenturyLink.

CENTURYLINK OBLIGATIONS AND RESPONSIBILITIES. During the Term of this Agreement, the responsibilities of CenturyLink and, as directed by CenturyLink, its Publisher, shall be the following: a. CenturyLink shall include one standard listing (“QuantumShift VCom Listing”) for each Subscriber, at no charge to QuantumShift VCom or QuantumShiftVCom ’s subscribers, for whom CenturyLink or its Publisher receives Listing Information in CenturyLink’s Directories for a CenturyLink Local Area in accordance with Exhibit A. Standard QuantumShift VCom Listings shall be interfiled alphabetically with listings of other local exchange telephone company subscribers and treated in the same manner as CenturyLink Listings and pursuant to this Appendix. b. Where QuantumShift VCom submits Listing Information via the LSR/DSR process, CenturyLink shall make reasonable provisions to ensure that QuantumShift VCom Subscribers’ Listing Information is properly entered into the CenturyLink database and transmitted to Publisher, as provided by QuantumShiftVCom . In the event that CenturyLink incorrectly publishes the Listing Information of a QuantumShift VCom subscriber(s), through no fault of QuantumShiftVCom , CenturyLink shall promptly, but in any event within ten (10) days of notice from QuantumShiftVCom , take actions to correct the Listing Information in the CenturyLink database used for publishing Directories, and will reasonably cooperate with QuantumShift VCom to investigate and resolve the cause of the errors in an expeditious manner. If the Parties disagree as to their responsibilities pursuant to this Section 3 b, either Party may invoke the Dispute Resolution terms of this Agreement. c. CenturyLink shall make available, at no charge to QuantumShift VCom or its Subscribers, one listing for each QuantumShift VCom business customer under the appropriate heading (if such heading is supplied by QuantumShiftVCom ) in CenturyLink’s applicable classified Directories, such headings and Directories to be determined at CenturyLink’s discretion. CenturyLink shall work cooperatively with QuantumShift VCom to ensure any such listings for government agencies are also included in the appropriate section and under the appropriate heading. d. CenturyLink shall include, at no additional charge, QuantumShift VCom critical contact information alphabetically (by local exchange carrier) in the information pages of its alphabetical Directories (but only where such information pages are otherwise included in a given Directory) for communities where QuantumShift VCom offers Local Service, in accordance with CenturyLink’s standards for inclusion in a given Directory. For this purpose, QuantumShift VCom must: supply in a timely manner critical contact information needed by CenturyLink to produce information pages, and ensure that critical contact information telephone numbers are working numbers. Critical contact information includes QuantumShiftVCom ’s name and logo, telephone numbers for telephone services, billing, and repair services. e. Except as provided in Section 7.b. below for the annual one time submission of Listing Information to the Publisher, CenturyLink shall not be restricted in supplying to third party directory publishers QuantumShift VCom Subscriber Information pursuant to this Appendix and interfiled with Listing Information of CenturyLink and other QuantumShift VCom subscribers as may be required to fulfill regulatory and legal requirements for the sole purpose of publishing directory listings. Further, the Parties agree that such Listing Information provided to third party directory publishers shall not contain information or data that could be used to distinguish QuantumShift VCom Subscribers from CenturyLink or other QuantumShift VCom Subscribers. f. CenturyLink shall distribute alphabetical and classified Directories to local Subscribers at the time the Directory is published, at no charge to QuantumShift VCom or Subscribers, in accordance with CenturyLink’s procedures, provided that physical Directory delivery information has been provided by QuantumShiftVCom . Thereafter, and for the life of the Directory, CenturyLink shall undertake distribution to all new QuantumShift VCom Subscribers and those existing Subscribers that need replacement or additional copies (“Secondary Distribution”) upon CenturyLink’s receipt of necessary Subscriber information. Such Secondary Distribution shall be in accordance with CenturyLink’s standard procedures. CenturyLink shall make available in the published Directory to QuantumShiftVCom ’s Subscribers an 800 number to use for any Secondary Distribution requirements. g. Except where QuantumShift VCom elects to submit Listing Information directly to the Publisher, CenturyLink shall provide an extract of QuantumShift VCom Subscribers’ alphabetical listings thirty (30) days prior to the Business Office Close (“BOC”) date for a Directory publication (generally referred to as a “Galley Proof”). Said review process shall be subject to the availability of QuantumShift VCom Listings in advance of publication and within the time/deadline constraints imposed by CenturyLink and/or its Publisher as set forth above in Section 2. QuantumShift VCom shall be responsible for any costs associated with the review process charged by CenturyLink and/or its Publisher; provided however, where such costs associated with the review process are not set forth in this Agreement, CenturyLink shall provide in writing costs to be incurred and obtain the prior written consent of QuantumShift VCom before engaging in any such work on behalf of QuantumShiftVCom . h. Within ten (10) business days of a request by QuantumShiftVCom , CenturyLink will provide QuantumShift VCom with the appropriate contact information for the CenturyLink directory publisher. i. CenturyLink shall provide notice of Directory Service process or guideline changes to QuantumShift VCom as soon as such change is practicably known to CenturyLink.