Change Control and Advance Notice. The Contractor shall give a minimum forty eight (48) hour advance notice (or as determined by a Purchasing Entity and included in the SLA) to the Purchasing Entity of any upgrades (e.g., major upgrades, minor upgrades, system changes) that may impact service availability and performance. A major upgrade is a replacement of hardware, software or firmware with a newer or better version in order to bring the system up to date or to improve its characteristics. It usually includes a new version number.
Appears in 9 contracts
Samples: Cooperative Contract, Cooperative Contract, Master Agreement
Change Control and Advance Notice. The Contractor shall use reasonable commercial efforts to give a minimum forty eight (48) hour advance notice (or as determined otherwise agreed to by a Purchasing Entity the parties and included in the SLAStatement or Work or Service Description) to the Purchasing Entity of any upgrades (e.g., major upgrades, minor upgrades, system changes) that may impact service availability and performance. A major upgrade is a replacement of hardware, software or firmware with a newer or better version in order to bring the system up to date or to improve its characteristics. It usually includes a new version number.
Appears in 2 contracts
Samples: Master Agreement, Master Agreement
Change Control and Advance Notice. The Contractor shall give a minimum forty eight (48) hour advance notice (or as determined by a Purchasing Entity and included in the SLA) to the Purchasing Entity of any relevant major updates and upgrades (e.g., major upgrades, minor upgrades, system changes) that may impact service availability and performance. A major upgrade is a replacement of hardware, software or firmware with a newer or better version in order to bring the system up to date or to improve its characteristics. It usually includes a new version number.
Appears in 1 contract
Samples: Master Agreement