Change Management Service Level Objective. The Change Management service level objective is to complete certain change management requests, listed below, within 24 hours of the change being scheduled with Customer.
Appears in 2 contracts
Samples: enterprise.verizon.com, enterprise.verizon.com
Change Management Service Level Objective. The Change Management service level objective is to complete certain change management requests, listed below, within 24 72 hours of when the Customer has scheduled the change being scheduled with Customerto occur. Verizon may add, delete, or change the change request types from time to time.
Appears in 1 contract
Samples: enterprise.verizon.com
Change Management Service Level Objective. The Change Management service level objective is to complete certain change management requests, listed below, within 24 hours of the change being scheduled with Customer, or within four (4) hours if designated by Customer as an emergency. Emergency changes must be requested by Xxxxxxxx’s submission of a Priority 1 Trouble Ticket.
Appears in 1 contract
Samples: enterprise.verizon.com