Service Level Agreement Credit Time Limitation. After three consecutive months where Verizon has not met the same Service Level Standard (e.g. the Service Level Standard for E-Line EVC has not been met) for the same E-Line EVC :
7.1 Customer may elect to discontinue E-Line EVC service for the particular E-Line EVC without liability except for charges incurred prior to discontinuation of the E-Line EVC. To cancel a connection for E- Line EVC, Customer must submit a written disconnect notice to its Verizon account team within thirty (30) days following the end of either the third or subsequent consecutive month of Xxxxxxx's failure to meet the Service Level Standard ;or
7.2 Customer may elect to continue connection(s) for E-Line EVC with the understanding that. Customer can only receive a maximum of six (6) months of credits for any individual Service Level Standard within a 12-month period.
Service Level Agreement Credit Time Limitation. Service Credits made by Verizon to Customer under this Service Level Agreement are the sole and exclusive remedy available to Customer in respect of any failure to meet a Service Level Standard. Notwithstanding the preceding sentence, Customer may pursue the following options after three consecutive months of non-compliance with the PIP Service SLA:
6.3.1 Customer may elect to continue the Service for the affected connection inclusive of the credit. Customer can only receive a maximum of six months of credits for any individual Service Level Standard within a 12-month period regardless of the number of Connections.
6.3.2 Customer may elect to discontinue all PIP Service for an affected Connection without liability except for charges incurred prior to discontinuation of the Service. To cancel the Service for a Connection, Customer must submit a written disconnect notice to its Verizon account team within 30 days following the end of either the third or subsequent consecutive month of Verizon's failure to meet the Service Level Standard.
Service Level Agreement Credit Time Limitation. If Verizon has failed to meet the same SLA for 3 consecutive months, Customer may elect to: Continue the UCCaaS/Hosted Calling Service with a limit of 6 months of credits for any individual SLA within a twelve month period. Discontinue UCCaaS/Hosted Calling without liability except for charges incurred prior to discontinuation. Customer must submit a written disconnect notice to their Verizon Account Team within 30 days following the end of either the third or subsequent consecutive month of Verizon's failure to meet the SLA.
Service Level Agreement Credit Time Limitation. If Xxxxxxx has failed to meet the same SLA for three consecutive months, Customer may elect to: • continue Managed WAN with a limit of six months of credits for any individual SLA within a 12-month period. • discontinue Managed WAN without liability except for charges incurred prior to discontinuation of Managed WAN. Customer must submit a written disconnect notice to their Verizon Account Team within 30 days following the end of either the third or subsequent consecutive month of Verizon's failure to meet the SLA. If 3rd Party Network or Maintenance provider causes in whole or in part the payout of SLA credits for three
Service Level Agreement Credit Time Limitation. If Verizon has failed to meet the same SLA for three consecutive months, Customer may elect to: continue Verizon Calling with Microsoft Teams with a limit of six months of credits for any individual SLA within a 12-month period. discontinue Verizon Calling with Microsoft Teams, at one, multiple, or all Customer Microsoft Teams services without liability except for charges incurred prior to discontinuation of Verizon Calling with Microsoft Teams. Customer must submit a written disconnect notice to their Verizon Account Team within 30 days following the end of either the third or subsequent consecutive month of Verizon's failure to meet the SLA. If 3rd Party Network provider causes in whole or in part the payout of SLA credits for three (3) consecutive months, Verizon has the following options: require a change of 3rd Party Network provider, as applicable. terminate its performance obligations under this Verizon Calling with Microsoft Teams SLA for the relevant SLA for Customer Microsoft Teams services with 3rd Party Network provider. The following exclusions apply to Management Service Level Agreements contained in this document: No credit will be due to the extent the SLA is not met because of any act or omission on the part of the Customer, its contractors or vendors, or any other entity over which the Customer exercises control or has the right to exercise control, other than acts or omissions of Verizon approved 3rd Party Network. No credit will be due to the extent the SLA is not met because of a Force Majeure event, as defined in the Agreement. No credit will be due to the extent the SLA is not met because of scheduled maintenance by Customer or entities under Customer’s direction or control. No credit will be due to the extent the SLA is not met because of scheduled maintenance by Verizon within Verizon’s maintenance windows. No credit will be due to the extent the SLA is not met because of the amount of time delays due to Customer Time. No credit will be due for which there is no Trouble Ticket opened. No credit will be due for instances which have been installed for less than one calendar month. Circuit - A “circuit” is a connection and Local Access. Connection - A “connection” is a port on the SBCaaS connected to the public internet, Verizon network or a 3rd Party Network. Customer Time - Time delays attributable to or caused by one or more of the following:
a) Incorrect or incomplete information provided by Customer.
b) Verizon being deni...
Service Level Agreement Credit Time Limitation. If Verizon has failed to meet the same SLA for three consecutive months, Customer may elect to: continue Managed WAN with a limit of six months of credits for any individual SLA within a 12-month period. discontinue Managed WAN without liability except for charges incurred prior to discontinuation of Managed WAN. Customer must submit a written disconnect notice to their Verizon Account Team within 30 days following the end of either the third or subsequent consecutive month of Verizon's failure to meet the SLA. If 3rd Party Network or Maintenance provider causes in whole or in part the payout of SLA credits for three (3) consecutive months, Verizon has the following options: require a change of 3rd Party Network or Maintenance provider, as applicable; or terminate its performance obligations under this Managed WAN SLA for the relevant SLA for sites with 3rd Party Network or Maintenance provider.
Appendix A: General Exclusions
Service Level Agreement Credit Time Limitation. If Xxxxxxx has failed to meet the same SLA for three (3) consecutive months, Customer may elect to:
Service Level Agreement Credit Time Limitation. If Verizon has failed to meet the same SLA for three consecutive months, Customer may elect to: continue Managed WAN with a limit of six months of credits for any individual SLA within a 12-month period. discontinue Managed WAN without liability except for charges incurred prior to discontinuation of Managed WAN. Customer must submit a written disconnect notice to their Verizon Account Team within 30 days following the end of either the third or subsequent consecutive month of Verizon's failure to meet the SLA. If 3rd Party Network or Maintenance provider causes in whole or in part the payout of SLA credits for three
Service Level Agreement Credit Time Limitation. If Verizon has failed to meet the same Service Level for three (3) consecutive months, Customer may elect to:
Service Level Agreement Credit Time Limitation. If Verizon has failed to meet the same Service Level for three (3) consecutive months, Customer may elect to: Continue the Service with a limit of six (6) months of credits for any individual Service Level within a 12-month period. Discontinue the Service without liability except for Charges incurred prior to discontinuation of the Service. Customer must submit a written termination notice to their Verizon Account Team within 30 days following the end of either the third or subsequent consecutive month of Verizon's failure to meet the Service Level.
