Change Request SLA Sample Clauses

Change Request SLA. The Change Request SLA is measured from the time a ticket is opened requesting a change of customer data to the time that change is started. Due to caching of DNS or other information by 3rd party platforms no guarantee can be made as to when the change will be effected across entire Internet. Customer has the option of defining specific time and date for any change request. LightEdge will make all reasonable efforts to fulfill such Service requests resulting from an authorized phone request within one (1) hour of the time and date requested by Authorized Contact. An email request defining a specific time and date must be followed up by a phone request for this time commitment to apply. Unless otherwise requested by Customer LightEdge will make all reasonable efforts to fulfill standard Service change requests resulting from an authorized email or phone request within one (1) business day. Service change request can be deemed an emergency Service change request if Authorized Contact clearly requests emergency status when opening the Service request. LightEdge will make all reasonable efforts to fulfill emergency Service requests resulting from an authorized phone request within one (1) hour. An email request defining a specific time and date must be followed up by a phone request for this time commitment to apply. For emergency goal to apply customer must state that change request is an emergency and this must be noted as such in the change request ticket. Emergency goal shall not apply for an unstated emergency request. SLA Remedy
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Related to Change Request SLA

  • Change Request Either Landlord or Tenant may request Changes after Landlord approves the Approved Plans by notifying the other party thereof in writing in substantially the same form as the AIA standard change order form (a “Change Request”), which Change Request shall detail the nature and extent of any requested Changes, including (a) the Change, (b) the party required to perform the Change and (c) any modification of the Approved Plans and the Schedule, as applicable, necessitated by the Change. If the nature of a Change requires revisions to the Approved Plans, then the requesting party shall be solely responsible for the cost and expense of such revisions and any increases in the cost of the Tenant Improvements as a result of such Change. Change Requests shall be signed by the requesting party’s Authorized Representative.

  • Change Requests 4.1.1. Either party can request changes to the Service.

  • CHANGE REQUEST PROCEDURE (a) Any Change Request of Customer or SAP must be in writing and in the format as provided by SAP.

  • Change Request Procedures 4.1. Either party can request changes to the Service in accordance with the change request form attached to the Order Form or provided by SAP from time to time (“Change Request”).

  • No Cost Change Request The Authorized User reserves the right to reasonably amend a Fixed-Price Deliverable, provided the amendment does not materially change the Scope of the Deliverable, without a cost increase. Although the Authorized User has endeavored to identify many tasks associated with a Fixed-Price Deliverable (Tasks), additional Tasks which can reasonably be anticipated to carry out the Deliverable shall be within the scope of the Deliverable, and shall not result in a cost increase. An Authorized User shall use Appendix F, Attachment 4, No Cost Change Request Template to reflect such modifications. Written approval of the No-Cost Change Request is required from both the Authorized User and the Contractor.

  • PRODUCT AND PRICING CHANGE REQUESTS Supplier may request Equipment, Product, or Service changes, additions, or deletions at any time. All requests must be made in writing by submitting a signed Sourcewell Price and Product Change Request Form to the assigned Sourcewell Supplier Development Administrator. This approved form is available from the assigned Sourcewell Supplier Development Administrator. At a minimum, the request must: • Identify the applicable Sourcewell contract number; • Clearly specify the requested change; • Provide sufficient detail to justify the requested change; • Individually list all Equipment, Products, or Services affected by the requested change, along with the requested change (e.g., addition, deletion, price change); and • Include a complete restatement of pricing documentation in Microsoft Excel with the effective date of the modified pricing, or product addition or deletion. The new pricing restatement must include all Equipment, Products, and Services offered, even for those items where pricing remains unchanged. A fully executed Sourcewell Price and Product Change Request Form will become an amendment to this Contract and will be incorporated by reference.

  • Owner-Requested Changes If the Owner requests changes in the Contract Documents that would materially affect the completion of the Work by lengthening the critical path of the Overall Project Schedule, the Design Professional shall determine the appropriate number of days and thereby extend the Material Completion and Occupancy Date. The Contractor expressly agrees that the Contractor’s sole monetary remedy for such extensions of Contract Time shall be calculated at the daily rate established for Time Dependent Overhead Costs in the Contract.

  • Service Request The Service Provider may:

  • Change Order Conditions All Change Orders are issued under the following conditions and shall contain the following language as appropriate:

  • Request for Waiver A. Prior to submission of a request for a partial or total waiver, Bidder/Contractor shall speak to the Designated Contacts of the OGS Office of Minority- and Women-Owned Business Enterprises for guidance.

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