Changes to Service Levels. Subject to the requirements of Section 2.4(a) of the Agreement, if Company requests the support of Service Levels solely for Company's benefit that are higher than Service Levels supported as of the Process Take-On Date, or agreed to be supported during the Term, and Provider agrees to meet such higher service levels, then the equipment, tools and resources required to support such enhanced Service Levels, and any associated fees and costs must be approved through Change Control Procedures.
Appears in 6 contracts
Samples: Technical Services Agreement (Exult Inc), Human Resources Services Agreement (Exult Inc), Human Resources Services Agreement (Exult Inc)
