Common use of City Responsibilities Clause in Contracts

City Responsibilities. A. City shall provide Contractor with timely notification of any SaaS Issues or SaaS Software Errors by either of these methods: 1. Contacting Contractor’s Customer Support at 1-800-xxx-xxxx. 2. By entering the problem on Contractor’s Service Portal [figure out if Contractor provides such a portal. If not, then delete sections 2 and 3.]. Notifications can be submitted through the City Portal. This is the preferred method by which to contact Contractor. 3. If City cannot readily access Contractor’s portal, City may contact Contractor at the “800” number listed above.

City Responsibilities. A. City shall provide Contractor with timely notification of any SaaS Issues or SaaS Software Errors by either of these methods: 1. Contacting Contractor’s Customer Support at 1-800-xxx-xxxx. 2. By entering the problem on Contractor’s the Contractor Service Portal [figure out if Contractor provides such a portal. If not, then delete sections 2 and 3.]. Notifications can be submitted through the City Portal. This is the preferred method by which to contact Contractor. 3. If City cannot readily access Contractor’s the Contractor portal, City may contact Contractor at the “800” number listed above.

City Responsibilities. A. City shall provide Contractor with timely notification of any SaaS Issues or SaaS Software Errors by either of these methods: 1. Contacting Contractor’s Customer Support Xxxx Xxxxx at 1-800-xxx-xxxx(415) 484- 7126. 2. By entering the problem on Contractor’s Service Portal [figure out if Contractor provides such a portal. If not, then delete sections 2 and 3.]. Notifications can be submitted through the City Portal. This is the preferred method by which to contact Contractor. 3. If City cannot readily access Contractor’s the Contractor portal, City may contact Contractor at the “800” number Customer Support Contact listed above.

City Responsibilities. A. City shall provide Contractor with timely notification of any SaaS Issues or SaaS Software Errors by either of these methods: 1. Contacting Contractor’s Customer Support at 1-800-xxx-xxxx.Support; or 2. By entering the problem on Contractor’s Service Portal [figure out if Portal; or B. Support for Problem Investigation. City shall support all reasonable requests by Contractor provides such a portal. If not, then delete sections 2 as may be required in problem investigation and 3resolution.]. Notifications can be submitted through the City Portal. This is the preferred method by which to contact Contractor. 3. If City cannot readily access Contractor’s portal, City may contact Contractor at the “800” number listed above.

City Responsibilities. A. 4.1 City shall provide Contractor with timely notification of any SaaS Issues or SaaS Software Errors by either of these methods: 1. 4.1.1 Contacting Contractor’s Customer Support at 1-800-xxx-xxxx. 2. 4.1.2 By entering the problem on Contractor’s the Contractor Service Portal [figure out if Contractor provides such a portal. If not, then delete sections 2 and 3.]. Notifications can be submitted through the City Portal. This is the preferred method by which to contact Contractor. 3. 4.1.3 If City cannot readily access Contractor’s the Contractor portal, City may contact Contractor at the “800” number listed above.

City Responsibilities. A. City shall provide Contractor with timely notification of any SaaS Issues or SaaS Software Errors by either of these methods: 1. Contacting Contractor’s Customer Support at 1-800-xxx-xxxx. 2. By entering the problem on Contractor’s Service Portal [figure out if Contractor provides such a portal. If not, then delete sections 2 and 3.]. Notifications can be submitted through the City Portal. This is the preferred method by which to contact Contractor. 3. If City cannot readily access Contractor’s portal, City may contact Contractor at the “800” number listed above.