CLIENT AGGRESSION. (1) The parties recognise that client aggression is a workplace health and safety issue affecting some public sector workplaces and agree that violence and aggression by clients towards staff is not acceptable. (2) The employer commits to providing personal safety training as follows: Face to face personal safety training will be provided to all employees engaged at Child Safety Service Centres and Youth Justice Service Centres. The employer will extend personal safety training to all other employees through an online module. The personal safety training will focus on strategies to ensure personal safety in the workplace, including planned approaches in particular scenarios and de-escalation of conflict and aggressive behaviour in others.
Appears in 3 contracts
Samples: Child Safety and Youth Justice Certified Agreement 2019, Child Safety and Youth Justice Certified Agreement 2019, Child Safety and Youth Justice Certified Agreement 2019
CLIENT AGGRESSION. (1) The parties recognise that client aggression is a workplace health and safety issue affecting some public sector workplaces and agree that violence and aggression by clients towards staff is not acceptable.
(2) . The employer commits to providing personal safety training as follows: Face to face personal safety training will be provided to all employees engaged at Child Safety Service Centres and Youth Justice Service Centres. The employer will extend personal safety training to all other employees through an online module. The personal safety training will focus on strategies to ensure personal safety in the workplace, including planned approaches in particular scenarios and de-escalation of conflict and aggressive behaviour in others.
Appears in 2 contracts
Samples: Child Safety and Youth Justice Certified Agreement 2019, Child Safety and Youth Justice Certified Agreement 2019
