Client Satisfaction Survey. Client Satisfaction Surveys will be undertaken by Panel users throughout the Term and used as part of the monitoring mechanism for the performance of the Service Provider. Client satisfaction will be an integral part of the Annual Assessment of performance of the Service Provider by the Panel Contract Manager with input from Agency Contract Managers and Client Personnel. Agency Contract Managers will oversee the completion of Client Satisfaction Surveys. Results of the Client Satisfaction Surveys in respect of a Contract Year will be used to assess the Service Provider’s compliance with the KPIs.
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Client Satisfaction Survey. Client Satisfaction Surveys will be undertaken by Panel users throughout the Term and used as part of the monitoring mechanism for the performance of the Service Provider. Client satisfaction will be an integral part of the Annual Assessment of performance of the Service Provider by the Panel Contract Manager with input from Agency Contract Managers and Client PersonnelManagers. Agency Contract Managers will oversee the completion of Client Satisfaction Surveys. Results of the Client Satisfaction Surveys in respect of a Contract Year will be used applied to assess measure the Service Provider’s compliance with the KPIs.
Appears in 1 contract
Samples: Service Level Agreement
Client Satisfaction Survey. Client Satisfaction Surveys will be undertaken by Panel users throughout the Term and used as part of the monitoring mechanism for the performance of the Service ProviderProviders. Client satisfaction will be an integral part of the Annual Assessment of performance of the Service Provider Providers by the Panel Contract Manager with input from Agency Contract Managers and Client PersonnelManagers. Agency Contract Managers will oversee coordinate the completion of any Client Satisfaction SurveysSurvey. Results of the Client Satisfaction Surveys in respect of a Contract Year will be used applied to assess the measure each Service Provider’s compliance with the KPIs.
Appears in 1 contract
Samples: Service Level Agreement