Collaborative Support. Xxxxxxx, with the cooperation of XXX-XXXX, will cause to be introduced and will lend its full support to the necessary proposed legislation.
Collaborative Support. Lincoln, with the cooperation of LUC-AAUP, will cause to be introduced and will lend its full support to the necessary proposed legislation.
Collaborative Support. If a problem arises with certain third party products commonly utilized in conjunction with Customer’s Supported Product, Dell will provide a single point of contact, as set forth herein, until problems are isolated and escalated to the third party product vendor. Specifically, Xxxx will contact the third party vendor and create a problem incident on behalf of Customer, providing the necessary problem documentation. Once a vendor is engaged, Dell will monitor the problem resolution process and obtain status and resolution plans from the vendor until the vendor resolves the problem by either providing a resolution, steps towards a resolution, workaround, configuration changes, or escalation of a bug report. Upon the Customer’s request, Dell will initiate management escalation procedures within Dell and/or the vendor organization. To be eligible for Collaborative Support, Customer must have the appropriate active support agreements and entitlement with the respective third party vendor. Once isolated and reported, the third party vendor provides technical problem support and resolution for Customer’s problem. DELL WILL NOT BE RESPONSIBLE FOR THE PERFORMANCE OF OTHER VENDORS’ PRODUCTS OR SERVICES. Customer agrees to indemnify and hold Dell harmless for any claims related to those third party products for which Customer has sought collaborative support to be coordinated through Dell. View current Collaborative Support partners at the following URL: xxxx://xxx.xxxx.xxx/content/topics/global.aspx/services/cst/core_software_troubleshooting?c=us&cs=555&l=en&s=biz Please note that partners may change at any time without notice to Customers. Software Troubleshooting Dell ProSupport Enterprise-Wide Contract includes Dell OEM software troubleshooting with Collaborative Support (as set forth above) for select Dell OEM applications, operating systems, and firmware on Supported Products (the “Covered Software Products”) over the telephone, or by transmission of software and other information through electronic means, or by shipping software and/or other information to Customer. Covered Software Products include end-user Client applications such as Norton AntiVirus™ software, Microsoft® Office software suite, Intuit® QuickBooks® accounting software, Adobe® Photoshop® software and Adobe Acrobat® software. Certain Server applications such as Microsoft Small Business Server solution are also supported. Please contact Dell Technical Support for an updated list of Covered Soft...
Collaborative Support. In recognition that Customer may deploy and use Services that are offered in connection with or that rely upon a range of third party hardware and software components and computing platforms, resolving Requests may sometimes require input from third party providers who have qualified to participate in the Google Cloud Platform collaborative support program (such providers, "Collaborative Support Partners"). Google will, in its reasonable determination, identify to Customer any Requests that require the involvement of Collaborative Support Partner(s). Google may include Collaborative Support Partners in support communications with Customer, subject to the following terms: 10.1. Customer may only receive support from a Collaborative Support Partner if Customer has a valid support agreement in place with that Collaborative Support Partner. Neither these Guidelines nor the Agreement grant to Customer any right to receive support services from Collaborative Support Partners. 10.2. Google will include Collaborative Support Partners in direct support communications with Customer solely at Customer's direction. Google Support Personnel will only reach out to a Collaborative Support Partner after receiving Customer’s consent. 10.3. When Customer consents to include a Collaborative Support Partner in an ongoing support case, Customer consents to Google providing that Collaborative Support Partner with Support Data Google reasonably deems relevant to the Request, including Customer's name, contact information, and a description of the Request. When Customer directs Google to engage a Collaborative Support Partner, the Collaborative Support Partner acts as an independent contractor of the Customer, not Google. The Collaborative Support Partner, not Google, is solely responsible for the processing and use of any information, including Support Data, provided to that Collaborative Support Partner in the course of providing support services.
Collaborative Support. If You purchase Support Service per one of Check Point’s Collaborative Support Programs, Check Point shall not be responsible for the actions or omissions of Your support partner.
