Common use of Communication and Quality Assurance Clause in Contracts

Communication and Quality Assurance. 3.8.1 Without prejudice to clause 3.8.3, the Approved Activity Provider is responsible for ensuring that all information relating to the provision of the Services that should be communicated to the Licensed Organisation, DofE Centre and/or the Participants is so communicated. ASL and the Charity shall have no responsibility for relaying such information to the Licensed Organisation, DofE Centre or the Participants. 3.8.2 Where an Approved Activity Provider is in direct communication with participants, the Approved Activity Provider shall be responsible for ensuring parental/guardian consent (if the participant is under 18) is gained to carry out the Activity. 3.8.3 The Approved Activity Provider shall notify the Charity of any complaint received that is not resolved within four (4) weeks of the initial complaint being made. The Approved Activity Provider shall if necessary take action in relation to such complaints and keep ASL, the Charity and the Licensed Organisation (where appropriate) fully updated in writing or by e-mail as well as by telephone on progress of resolving the complaint. 3.8.4 In addition to its obligations under clause 3.7, the Approved Activity Provider shall set up, operate and maintain a system for dealing with and reporting matters concerning the provision of the Services, in particular in the event of any accident or damage caused to or by the Approved Activity Provider, the Participants or any third parties. The Approved Activity Provider shall keep such records and systems accurate and up to date (and shall retain them for a period of six (6) years) and make them available to ASL or the Charity to inspect on request.

Communication and Quality Assurance. 3.8.1 Without prejudice to clause 3.8.3, the Approved Activity Provider is responsible for ensuring that all information relating to the provision of the Services that should be communicated to the Licensed Organisation, DofE Centre and/or the Participants is so communicated. ASL and the Charity shall have no responsibility for relaying such information to the Licensed Organisation, DofE Centre or the Participants. 3.8.2 Where an Approved Activity Provider is in direct communication with participants, the Approved Activity Provider shall be responsible for ensuring parental/guardian consent (if the participant is under 18) is gained to carry out the Activity. 3.8.3 The Approved Activity Provider shall notify the Charity of (i) any complaint received that is not resolved within four (4) weeks of the initial complaint being made, and (ii) any Major Incident. The Approved Activity Provider shall if necessary take action in relation to such complaints and keep the ASL, the Charity and the Licensed Organisation (where appropriate) fully updated in writing or by e-mail as well as by telephone on progress of resolving the complaint. 3.8.4 In addition to its obligations under clause 3.7, the Approved Activity Provider shall set up, operate and maintain a system for dealing with and reporting matters concerning the provision of the Services, in particular in the event of any accident or damage caused to or by the Approved Activity Provider, the Participants or any third parties. The Approved Activity Provider shall keep such records and systems accurate and up to date (and shall retain them for a period of six (6) years) and make them available to ASL or the Charity to inspect on request.