Common use of Communication With FFHC Clause in Contracts

Communication With FFHC. The Client will have direct access to the Physician and/or other relevant Provider (as defined below) through email. Physician/Provider shall use his/her reasonable efforts to answer all email correspondence within a timely fashion. In the instance where your Physician/Provider is unavailable due to emergency or predetermined vacation days, FFHC will arrange for the coverage of a qualified healthcare practitioner. Notwithstanding anything in this Section 2.3.1, NO emergent situations are to be addressed to Physician/PROVIDER in email or via the website. In the event of an emergency, the client should call 911 immediately and/or proceed directly to the emergency room. 2.3.1.1 FFHC cannot guarantee the privacy or security of communication via e-mail, text message, or video chat. Communication using these methodologies may be intercepted and read by others. Further, if Client shares an e-mail address, an e-mail from FFHC may be available to other persons using the e-mail. E-mail is not necessarily a secure medium for sending or receiving personal health information (PHI) and, in particular, if the Client sends or receives e-mail via your employer’s e-mail system, the employer may have the right to review it. FFHC offers a secure patient portal for confidential communications. 2.3.1.2 Client authorizes FFHC to communicate with Client or family members listed in Section 2 by patient portal, e-mail, cell phone, text message, or video chat. 2.3.1.3 FFHC will respond to all messages as soon as possible. Messages may receive response based on clinical priority of the medical condition, as determined by FFHC. If Client does not receive a response within twenty-four (24) business hours, Client should utilize an alternative method to communicate with FFHC. 2.3.1.4 Client understands that e-mail and patient portal communication should only be utilized for non- urgent communication. It should not be used for emergencies. Client further understands that, if Client or Client’s family member is experiencing a sudden or severe change in health or otherwise needs immediate attention, Client should call 911, go to an emergency room or contact FFHC by telephone. 2.3.1.5 Despite best efforts, technical failures are always a possibility. Neither FFHC nor its providers will be liable to the Client for any loss, cost, injury, or expense caused by, or resulting from, a delay in responding to you as a result of technical failures, including, but not limited to, (i) technical failures attributable to any internet service provider; (ii) power outages, failure of any electronic messaging software, or failure to properly address email messages; (iii) failure of FFHC’s computers or computer network, or faulty telephone or cable data transmission; (iv) any interception of e-mail communications by a third party; or (v) the Client’s failure to comply with the guidelines regarding use of e-mail communications set forth in this paragraph.

Communication With FFHC. The Client will have direct access to the Physician and/or other relevant Provider (as defined below) through email. Physician/Provider shall use his/her reasonable efforts to answer all email correspondence within a timely fashion. In the instance where your Physician/Provider is unavailable due to emergency or predetermined vacation days, FFHC will arrange for the coverage of a qualified healthcare practitioner. Notwithstanding anything in this Section 2.3.1, NO emergent situations are to be addressed to Physician/PROVIDER in email or via the website. In the event of an emergency, the client should call 911 immediately and/or proceed directly to the emergency room. 2.3.1.1 FFHC cannot guarantee the privacy or security of communication via e-mail, text message, or video chat. Communication using these methodologies may be intercepted and read by others. Further, if Client shares an e-mail address, an e-mail from FFHC may be available to other persons using the e-mail. E-mail is not necessarily a secure medium for sending or receiving personal health information (PHI) and, in particular, if the Client sends or receives e-mail via your employer’s e-mail system, the employer may have the right to review it. FFHC offers a secure patient portal for confidential communications. 2.3.1.2 Client authorizes FFHC to communicate with Client or family members listed in Section 2 by patient portal, e-mail, cell phone, text message, or video chat. 2.3.1.3 FFHC will respond to all messages as soon as possible. Messages may receive response based on clinical priority of the medical condition, as determined by FFHC. If Client does not receive a response within twenty-four (24) business hours, Client should utilize an alternative method to communicate with FFHC. 2.3.1.4 Client understands that e-mail and patient portal communication should only be utilized for non- non-urgent communication. It should not be used for emergencies. Client further understands that, if Client or Client’s family member is experiencing a sudden or severe change in health or otherwise needs immediate attention, Client should call 911, go to an emergency room or contact FFHC by telephone. 2.3.1.5 Despite best efforts, technical failures are always a possibility. Neither FFHC nor its providers will be liable to the Client for any loss, cost, injury, or expense caused by, or resulting from, a delay in responding to you as a result of technical failures, including, but not limited to, (i) technical failures attributable to any internet service provider; (ii) power outages, failure of any electronic messaging software, or failure to properly address email messages; (iii) failure of FFHC’s computers or computer network, or faulty telephone or cable data transmission; (iv) any interception of e-mail communications by a third party; or (v) the Client’s failure to comply with the guidelines regarding use of e-mail communications set forth in this paragraph.