Common use of COMPLAINT AND GRIEVANCE/ARBITRATION PROCEDURE Clause in Contracts

COMPLAINT AND GRIEVANCE/ARBITRATION PROCEDURE. 16.1 Preamble and Principles of Operation The following procedure for dispute resolution consists of three elements: a complaint process, a grievance procedure and an arbitration process. These processes will be used by the Parties in order to resolve complaints and grievances submitted by Society- represented staff, the Society, or Inergi unless the parties have expressly agreed elsewhere in this Agreement on alternate dispute resolution processes to limit the scope of the grievance/arbitration procedure. Early discussions and resolutions at the lowest level possible are encouraged because this leads to addressing issues before a grievance is lodged. The Parties also recognize that early and open discussions are key to maintaining a positive working relationship. The Parties recognize the need for open and honest discussions at all levels of the complaint and grievance process. These discussions will allow for a common understanding of all the facts and will enhance the chance of a mutually acceptable resolution. This process should have the flexibility to respond to the advantages gained through a problem-solving approach to dispute resolution. This process is designed to be simple, efficient, and understandable for all parties involved.

COMPLAINT AND GRIEVANCE/ARBITRATION PROCEDURE. 16.1 Preamble and Principles of Operation The following procedure for dispute resolution consists of three elements: a complaint process, a grievance procedure and an arbitration process. These processes will be used by the Parties in order to resolve complaints and grievances submitted by Society- represented staff, the Society, or Inergi Hydro One unless the parties have expressly agreed elsewhere in this Agreement on alternate dispute resolution processes to limit the scope of the grievance/arbitration procedure. Early discussions and resolutions at the lowest level possible are encouraged because this leads to addressing issues before a grievance is lodged. The Parties also recognize that early and open discussions are key to maintaining a positive working relationship. The Parties recognize the need for open and honest discussions at all levels of the complaint and grievance process. These discussions will allow for a common understanding of all the facts and will enhance the chance of a mutually acceptable resolution. This process should have the flexibility to respond to the advantages gained through a problem-solving approach to dispute resolution. This process is designed to be simple, efficient, and understandable for all parties involved.

COMPLAINT AND GRIEVANCE/ARBITRATION PROCEDURE. 16.1 Preamble and Principles of Operation The following procedure for dispute resolution consists of three elements: a complaint process, a grievance procedure and an arbitration process. These processes will be used by the Parties in order to resolve complaints and grievances submitted by Society- represented staff, the Society, or Inergi Vertex unless the parties have expressly agreed elsewhere in this Agreement on alternate dispute resolution processes to limit the scope of the grievance/arbitration procedure. Early discussions and resolutions at the lowest level possible are encouraged because this leads to addressing issues before a grievance is lodged. The Parties also recognize that early and open discussions are key to maintaining a positive working relationship. The Parties recognize the need for open and honest discussions at all levels of the complaint and grievance process. These discussions will allow for a common understanding of all the facts and will enhance the chance of a mutually acceptable resolution. This process should have the flexibility to respond to the advantages gained through a problem-solving approach to dispute resolution. This process is designed to be simple, efficient, and understandable for all parties involved.

COMPLAINT AND GRIEVANCE/ARBITRATION PROCEDURE. 16.1 Preamble and Principles of Operation The following procedure for dispute resolution consists of three elements: a complaint process, a grievance procedure and an arbitration process. These processes will be used by the Parties in order to resolve complaints and grievances submitted by Society- Society-represented staff, the Society, or Inergi Hydro One unless the parties have expressly agreed elsewhere in this Agreement on alternate dispute resolution processes to limit the scope of the grievance/arbitration procedure. Early discussions and resolutions at the lowest level possible are encouraged because this leads to addressing issues before a grievance is lodged. The Parties also recognize that early and open discussions are key to maintaining a positive working relationship. The Parties recognize the need for open and honest discussions at all levels of the complaint and grievance process. These discussions will allow for a common understanding of all the facts and will enhance the chance of a mutually acceptable resolution. This process should have the flexibility to respond to the advantages gained through a problem-solving approach to dispute resolution. This process is designed to be simple, efficient, and understandable for all parties involved.