COMPLAINT AND GRIEVANCE/ARBITRATION PROCEDURE. 15.1 Preamble and Principles of Operation The following dispute resolution procedure consists of three steps: a complaint process (Step 1), a Joint Grievance Review Committee (JGRC) (Step 2) and a regular or expedited arbitration (Step 3A or 3B) process. These processes will be used by the Parties in order to resolve all disputes taking the form of complaints and/or grievances, as defined below, unless the parties have expressly agreed elsewhere in this Agreement on an alternate dispute resolution process to deal with the matters at issue. Such alternate dispute resolution processes limit the scope of the grievance/arbitration process set out in this article. Before filing a grievance the parties will make good faith efforts to informally resolve the matter(s) at issue. It is understood that proposals for settlement discussed during Steps 1 and 2, or during efforts at informal resolution, will not prejudice either party at the arbitration stage.
Appears in 6 contracts
Samples: Collective Agreement, Collective Agreement, Collective Agreement
