Complaint, Grievance, and Informal Reconsideration Procedures. A quality of service concern addresses Our services, access, availability or attitude and those of Our Network Providers. A quality of care concern addresses the appropriateness of care given to a Member. 1. To Register a Complaint A Complaint is an oral expression of dissatisfaction with Us or with Provider services. Members may call Customer Service to register a Complaint. We will attempt to resolve a Member’s Complaint at the time of their call. Medical Benefits: call Us at 0-000-000-0000 or 0-000-000-0000
Appears in 4 contracts
Samples: Student Group Health Insurance Benefit Plan, Student Group Health Insurance Benefit Plan, Student Group Health Insurance Benefit Plan
Complaint, Grievance, and Informal Reconsideration Procedures. A quality of service concern addresses Our services, access, availability or attitude and those of Our Network Providers. A quality of care concern addresses the appropriateness of care given to a Member.
1. To Register a Complaint A Complaint is an oral expression of dissatisfaction with Us or with Provider services. Members may call Customer Service customer service to register a Complaint. We will attempt to resolve a Member’s Complaint at the time of their call. Medical Benefits: call Us at 0-000-000-0000 or 0-000-000-0000
Appears in 2 contracts
Samples: Student Group Health Insurance Benefit Plan, Student Group Health Insurance Benefit Plan
