COMPLAINT PROCEDURES. CONTRACTOR shall maintain and adhere to its written procedures for responding to parent complaints. These procedures shall include annually notifying and providing parents of LEA students with appropriate information (including complaint forms) for the following: (1) Uniform Complaint Procedures pursuant to Title 5 of the California Code of Regulations section 4600 et seq.; (2) Nondiscrimination policy pursuant to Title 5 of the California Code of Regulations section 4960 (a); (3) Sexual Harassment Policy, California Education Code 231.5 (a) (b) (c); (4) Title IX Pupil Grievance Procedure, Title IX 106.8 (a) (d) and 106.9 (a); and (5) Notice of Privacy Practices in compliance with Health Insurance Portability and Accountability Act (HIPAA), if applicable. CONTRACTOR shall include verification of these procedures to the LEA upon request. CONTRACTOR shall immediately notify LEA of any complaints filed against it related to LEA students and provide LEA with all documentation related to the complaints and/or its investigation of complaints, including any and all reports generated as a result of an investigation.
COMPLAINT PROCEDURES. CONTRACTOR shall maintain and adhere to its written procedures for responding to parent complaints. These procedures shall include annually notifying and providing parents of LEA pupils with appropriate information (including complaint forms) for the following: (1) Uniform Complaint Procedures pursuant to Title 5 of the California Code of Regulations section 4600 et seq.; (2) Nondiscrimination policy pursuant to Title 5 of the California Code of Regulations section 4960 (a); (3) Sexual Harassment Policy, California Education Code 231.5 (a) (b) (c); (4) Title IX Pupil Grievance Procedure, Title IX 106.8 (a) (d) and 106.9 (a); and (5) Notice of Privacy Practices in compliance with Health Insurance Portability and Accountability Act (HIPPA). CONTRACTOR shall include verification of these procedures to the LEA.
COMPLAINT PROCEDURES. The complaint reporting procedure for allegations of misconduct by participating LEA personnel, including activities undertaken under the authority of this MOA, is included in Appendix B.
COMPLAINT PROCEDURES. 34.1 CONTRACTOR shall maintain and adhere to its own written procedures for responding to parent complaints. These procedures shall include annually notifying and providing parents of students with appropriate information (including complaint forms) for the following:
34.1.1 Uniform Complaint Procedures pursuant to Title 5 of the California Code of Regulations section 4600 et seq.;
34.1.2 Nondiscrimination policy pursuant to Title 5 of the California Code of Regulations section 4960 (a);
34.1.3 Sexual Harassment Policy, California Education Code 231.5 (a) (b) (c);
COMPLAINT PROCEDURES. 8.5.2.1 Within 30 business days after the Contract effective date, the contractor shall provide the County with the contractor’s policy for receiving, investigating and responding to user complaints.
8.5.2.2 The County will review the contractor’s policy and provide the contractor with approval of said plan or with requested changes.
8.5.2.3 If the County requests changes in the contractor’s policy, the contractor shall make such changes and resubmit the plan within 30 business days for County approval.
8.5.2.4 If, at any time, the contractor wishes to change the contractor’s policy, the contractor shall submit proposed changes to the County for approval before implementation.
8.5.2.5 The contractor shall preliminarily investigate all complaints and notify the County’s Contract Monitoring Manager of the status of the investigation within 10 business days of receiving the complaint.
8.5.2.6 When complaints cannot be resolved informally, a system of follow-through shall be instituted which adheres to formal plans for specific actions and strict time deadlines.
8.5.2.7 Copies of all written responses shall be sent to the County’s Contract Monitoring Manager within five (5) business days of mailing to the complainant.
COMPLAINT PROCEDURES. The District and the Association agree that prompt complaints facilitate an appropriate and satisfactory resolution. No discipline, dismissal, placement of material in the unit member’s file or other adverse action shall be predicated upon complaints, information or material of a derogatory or critical nature which has been received by the District from pupils, parents, District employees, public agencies, and/or the public unless these procedures have been followed:
1. Each written complaint must be filed immediately but no later than ten (10) working days after the date of the incident that resulted in the complaint. Written complaints pursuant to this Article shall be submitted to the immediate supervisor, who is the manager, of the unit member. Such complaints shall be submitted in writing. The written complaint shall set forth in detail all of the facts upon which the complaint is based, including but not limited to names, dates and other specific details, shall be signed and dated by the complainant, and shall state the requested remedy.
2. A copy of the written complaint shall be forwarded to the unit member not more than five (5) working days following its receipt by the immediate supervisor. No action shall be taken by the District on an oral and/or anonymous complaint.
3. The unit member shall have the right to attempt resolution of the complaint at this point without further involvement of the administration. The unit member shall schedule a meeting with complainant to do so within five (5) working days of receipt of the complaint and the meeting will take place within a reasonable amount of time following. A written summary of the meeting will be developed by those present which includes the resolution, roles and responsibilities of those implementing the resolution, and a timeline for implementation.
4. Should the unit member believe the allegations in the complaint warrant a meeting or because of the lack of a mutually agreeable resolution, s/he shall request that the immediate supervisor attempt to schedule a meeting between the unit member and the complainant to be facilitated by the immediate supervisor. Such meeting shall be scheduled by mutual consent within a reasonable amount of time.
5. If a complaint is filed by a parent, the unit member may request that the student of the parent/guardian who filed the complaint be present during part or all of this meeting. If the complainant refuses to attend the meeting, the complaint shall neithe...
COMPLAINT PROCEDURES. If you have any concerns regarding customer service, billing, or service quality, please contact us via the methods set forth in your monthly invoice or in the “Contact Us” section of xxxxxxx.xxx. When you contact us, please explain the nature and history of the problem. We will try to promptly resolve your concern. If we are unable to resolve your concern, we will notify you that we are unable to do so and explain the reason why.
COMPLAINT PROCEDURES. A summary of AM CY`s Internal complaint handling policy shall be made available to the Client through AM CY’s website.
COMPLAINT PROCEDURES. Upon request, the University will make available to employees copies of the various non-discrimination and Equal Opportunity/Affirmative Action (EEO/AA) policies. Information on University discrimination complaint procedures, which are also the vehicle for sexual harassment complaints, is included in Appendix A. Should an employee decide to grieve alleged discrimination or sexual harassment through Article 21, Settlement of Disputes, the employee shall not have the right to use the University complaint procedure on the alleged violation in question. Should an employee decide to use the University procedure, then the employee shall not have the right to grieve using Article 21 of the Agreement on the alleged violation in question.
COMPLAINT PROCEDURES. A. Any report of unsatisfactory conduct or any unsatisfactory report submitted by parents, students, other teachers, or based on any other sources of information shall be discussed with the teacher within fifteen (15) work days from the receipt of the complaint and the teacher will be given an opportunity to respond to the report. All complaints to be placed in a teacher’s file shall include the names of the complainants, date, and details of the complaint, provided that the District may withhold the names of the complainants from the teacher in extreme circumstances, and further provided that the Association may grieve the reasonableness of withholding the complainant’s name in any given situation.
B. The District or the teacher may ask any complainants to meet with the teacher to provide the teacher and the complainants with the opportunity to resolve the issue.
C. Upon receipt of a complaint, the District shall investigate the complaint to determine its accuracy. If the complaint is found to be inaccurate by the administration, the complaint and all copies of the complaint will be destroyed. If the completed investigation by the District does not provide sufficient evidence to determine whether the complaint is accurate or not, the complaint and all investigative documents will be maintained in an investigative file separate from the teacher’s personnel file unless the District is otherwise required by law to destroy the complaint and investigative file. Investigative files will not be released to third parties unless required by law.
D. If the teacher’s personnel file contains information which the teacher believes is false and the information is not related to a prohibited subject of bargaining, the Assistant Superintendent for Human Resources will meet with the teacher to discuss removing and destroying said material. Only after this meeting may the teacher utilize the contractual grievance procedure to have said material removed and destroyed. It is understood that the teacher may not utilize the contractual grievance procedure to seek relief involving any prohibited subject of bargaining.
E. The teacher shall have the right to attach a written response to any complaint, and this written response will be attached to all copies of the complaint.
