COMPLAINT AND GRIEVANCE PROCEDURE. 9.01 Where a difference arises between the parties relating to the interpretation, application or administration of this Agreement, including any questions as to whether a matter is arbitrable, or where an allegation is made that this Agreement has been violated or whenever an employee who has completed the required probationary period and has been accepted by the Employer for employment in the permanent service, claims that he/she has been disciplined or discharged without reasonable cause, such difference, allegation or claim being hereinafter referred to as the grievance, the grievance procedure set forth below shall apply.
9.02 The Association shall name, appoint or otherwise select a Grievance Committee of no more than three (3) who shall be members of the Association and shall have reached at least the rank of First Class Fire Fighter and other advisors as deemed necessary at the expense of the Association. The Employer shall recognize and deal with the Grievance committee with respect to any matter or dispute which properly arises from a breach of the Collective Agreement from time to time during its term. This committee shall suffer no loss as a result of their attendance at such grievance meetings, hearings, etc.
9.03 No grievance will be considered where the circumstances giving rise to it occurred or originated more than ten (10) full working days before the submission of the grievance.
Step 1 - An employee having a grievance will take the matter up through their Association representative. The President or designate shall contact Fire Management to seek a resolution.
Step 2 - If the grievance is not settled within five (5) working days, the Association shall submit the matter in writing to the Fire Chief or designate within five (5) working days of receiving the reply from Step 1. The Fire Chief or designate shall render the written decision to the Association within five (5) working days after receiving the written grievance. In the context of this Article a working day shall be deemed to be Monday to Friday excluding designated holidays.
Step 3 - If the reply of the Fire Chief is not acceptable to the Association the grievance may be referred to the Chief Administrative Officer (CAO) or the Director of Human Resources within five (5) working days of the written decision of the Fire Chief. The CAO or the Director of Human Resources, who together with the Fire Chief and any other advisors deemed necessary, shall meet with the Association Repres...
COMPLAINT AND GRIEVANCE PROCEDURE. 5.01 It is agreed that all possible means will be used to settle disputes within the framework of the Festival and the Union.
5.02 The time limits fixed in the Complaint and Grievance Procedures may be extended by written consent of the parties to this agreement.
5.03 Whenever either party to this agreement wishes to register a complaint, it shall do so within five (5) days from the time the circumstances upon which the complaint is based were known or ought to reasonably have been known to the complaining party. The employee or immediate Festival Management representative will discuss the complaint with the other party, in the presence of a Xxxxxxx if the employee wishes. If no resolution is reached within two (2) days of the complaint, the complaining party may refer the complaint to grievance as outlined in clause 5.04.
COMPLAINT AND GRIEVANCE PROCEDURE. When a member of the bargaining unit has any grievance or complaint, he shall forthwith convey to his immediate superior, orally with or without a member of the Association Executive or in writing, all facts relative to the grievance and/or complaint. The member and the superior shall make every attempt to resolve the problem at this preliminary stage.
COMPLAINT AND GRIEVANCE PROCEDURE. (26) All grievances arising between employees and the Employer shall be dealt with as speedily and effectively as possible by cooperative effort on the part of both the Union and Local Management in accordance with the following procedure.
(27) Only complaints regarding the interpretation, application, administration or alleged violation of a term of this Agreement, may be subject to the Grievance Procedure as set out herein.
(28) Any employee having a complaint, or one designated member of a group having a complaint, must first take it up with his immediate supervising officer who will attempt to adjust it.
(29) Any employee may request his immediate supervising officer to call his committeeperson to handle a specified complaint with his immediate supervising officer. The immediate supervising officer will send for the committeeperson without undue delay and without further discussion of the complaint.
(30) Step One
COMPLAINT AND GRIEVANCE PROCEDURE. 8.01 Complaints and grievances in matters pertaining to the interpretation or application of this agreement shall be discussed and adjusted by the Board's designated representative(s) and the Union Committee.
8.02 If an employee has any complaint or grievance to take up with the Board, such complaint or grievance shall be heard in the following manner as set out in Section
COMPLAINT AND GRIEVANCE PROCEDURE. Matters pertaining to the interpretation or application of this Agreement, together with complaints and grievances, shall be discussed and adjusted by the Board's designated representatives and the Union Committee.
COMPLAINT AND GRIEVANCE PROCEDURE. When a member has any grievance or complaint, he shall forthwith convey to his immediate superior, orally or in writing, all facts relative to the grievance and/or complaint. The member and the superior shall make every attempt to resolve the problem at this preliminary stage.
COMPLAINT AND GRIEVANCE PROCEDURE a) This Article, Expediting Redeployment Grievances and Arbitration, applies to grievances arising from the administration of Employment Continuity provisions of the Collective Agreement (Article 64.3), including the redeployment process in each Unit of Application, non- selection to positions in the mix and match and non-selection of employees entitled to priority placement in the search/notice period, and to decisions of JROTs.
b) Except as specified in this Article 16.11
COMPLAINT AND GRIEVANCE PROCEDURE. A grievance is a written or oral expression of dissatisfaction regarding Plan and/or an EAP Provider, including quality of care concerns, and includes a complaint, dispute, request for reconsideration, or appeal made by you or your representative. A complaint is the same as a grievance. You are entitled to present complaints and grievances within one year of the occurrence. Plan is obliged to seek to resolve such complaints and grievances in a timely fashion. Plan has established a procedure for processing and resolving your complaints and grievances. Should you desire to register a complaint or grievance with Plan concerning Benefits, you can either call Plan at the toll-free telephone number 0-000-000-0000, or access Plan’s website at xxx.xxxxxxxxxxxxxxxxxx.xxx to either download the complaint form or to fill it out online. To request a copy of Plan’s complaint form, write directly to Plan at 00000 Xxxxxxx Xxxxx, Xxx Xxxxx, XX 00000. The telephone call or letter should be addressed to the Director, Clinical Quality Improvement. Plan will acknowledge each complaint and grievance within five (5) days of receipt. The Director, Clinical Quality Improvement will receive and investigate all Member complaints and grievances. The Director, Clinical Quality Improvement will respond to you stating the disposition and the rationale within thirty (30) days of receipt of the grievance. If the grievance is not resolved to your satisfaction, a second level of review may be requested within ten (10) days of notification of such disposition. Any such request will be reviewed by the Medical Director and responded to within seventy-two (72) hours of receipt. Linguistic and cultural needs will be addressed by translation of grievance forms and procedures into languages other than English. Using TTY lines and varying the means by which an Enrollee may submit a grievance, including verbally to Plan’s staff (bi-lingual capability), on website (Spanish and English), verbally by provider (multi-language capability), or interpreter. This allows Enrollees to submit grievances in a linguistically appropriate manner. When an Enrollee is seen with the aid of an interpreter, the interpreter or counselor reading this statement will explain the information that is normally provided in a written format. If you have a complaint or grievance about the services you have received, or will receive in the future, you may notify your counselor (or interpreter), who will supply them with a griev...
COMPLAINT AND GRIEVANCE PROCEDURE. 10.01 It is the mutual desire of the parties that complaints of employees shall be resolved quickly and effectively.
10.02 All reference to "days" in this Article and in Articles 11 and 12 shall mean working days.
