Common use of Complaint Resolution Plan Clause in Contracts

Complaint Resolution Plan. The Grantee shall submit a Complaint Resolution Plan within twenty (20) business days after effective date of the contract by Grantee. On-going plan updates and changes shall be submitted to HHSC for approval at least thirty (30) business days before a change becomes effective. Organizational implementation and maintenance of the complaint resolution requirements listed in this section must be included in the Complaint Resolution Plan. Xxxxxxx shall address any complaint received against the Grantee within ten (10) business days from receipt of complaint with the resolution or planned resolution, if complaint is unresolved, as part of sound management practices. The Grantee must submit copies of the complaint report(s) to HHSC within three (3) business days from the date of request by HHSC. Grantee shall maintain a log which includes the following documentation for each complaint received: A. Date of Complaint; B. Name of Complainant; C. Name of the consumer, if different than complainant; D. Contact information for complainant and/or consumer receiving services; E. Details about the complaint; F. Complaint resolution; G. Name of staff involved in resolution; and H. Date resolution was completed.

Complaint Resolution Plan. The Grantee shall submit a Complaint Resolution Plan within twenty (20) business days after effective date of the contract by Granteecontract. On-going plan updates and changes shall be submitted to HHSC for approval at least thirty (30) business days before a change becomes effective. Organizational implementation and maintenance of the complaint resolution requirements listed in this section must be included in the Complaint Resolution Plan. Xxxxxxx shall address any complaint received against the Grantee within ten (10) business days from receipt of complaint with the resolution or planned resolution, if complaint is unresolved, as part of sound management practices. The Grantee must submit copies of the complaint report(s) to HHSC within three (3) business days from the date of request by HHSC. Grantee shall maintain a log which includes the following documentation for each complaint received: A. Date of Complaint; B. Name of Complainant; C. Name of the consumer, if different than complainant; D. Contact information for complainant and/or consumer receiving services; E. Details about the complaint; F. Complaint resolution; G. Name of staff involved in resolution; and H. Date resolution was completed.

Complaint Resolution Plan. The Grantee shall submit a Complaint Resolution Plan within twenty (20) business days after effective date of the contract by Grantee. On-going plan updates and changes shall be submitted to HHSC for approval at least thirty (30) business days before a change becomes effective. Organizational implementation and maintenance of the complaint resolution requirements listed in this section must be included in the Complaint Resolution Plan. Xxxxxxx shall address any complaint received against the Grantee within ten (10) business days from receipt of complaint with the resolution or planned resolution, if complaint is unresolved, as part of sound management practices. The Grantee must submit copies of the complaint report(s) to HHSC within three (3) business days from the date of request by HHSC. Grantee shall maintain a log which includes the following documentation for each complaint received: A. Date of Complaint; B. Name of Complainant; C. Name of the consumer, if different than complainant; D. Contact information for complainant and/or consumer receiving services; E. Details about the complaint; ; F. Complaint resolution; G. Name of staff involved in resolution; and H. Date resolution was completed.