Common use of Complaints and Arbitration Clause in Contracts

Complaints and Arbitration. The User is invited to send any complaint to the customer relations service indicated in the Special Conditions and on the Website. Any complaint other than as provided in article 5.2 concerning the conclusion, execution or termination of the Framework Contract and services for the issue and management of Electronic Money shall be notified by registered letter with receipt of acknowledgement to the following address: xxxxxxx@xxxxxxx-xxxx.xxx. If the User believes that the response provided is unsatisfactory, or in the absence of a response within one month after sending the letter, he/she may refer to the Financial Sector Supervisory Commission by post at 110 route d’Xxxxx X-0000 Xxxxxxxxxx or by email: xxxxxxxxx@xxxx.xx.

Complaints and Arbitration. The User is invited to send any complaint to the customer relations service indicated in the Special Conditions and on the Website. Any complaint other than as provided in article 5.2 concerning the conclusion, execution or termination of the Framework Contract and services for the issue and management of Electronic Money shall be notified by registered letter with receipt of acknowledgement email (and without any failure or undeliverable messages) to the following address: xxxxxxx@xxxxxxx-xxxx.xxx. xxxxx@xxxxxxxx.xxx If the User believes that the response provided is unsatisfactory, or in the absence of a response within one month after sending the letteremail, he/she may refer the complaint to the Luxembourg Financial Sector Supervisory Commission by post at 110 route d’Xxxxx X-0000 Xxxxxxxxxx or by email: xxxxxxxxx@xxxx.xx.