Complaints and concerns. Please address any complaint or concern to the supervisor in charge, in the first instance, and if the matter is not resolved within a reasonable period, please refer it to the nursery manager. Please also refer to our complaints and compliments policy which shall apply to any complaints received by us.
Appears in 11 contracts
Samples: Parent Contract and Terms and Conditions, Parent Contract and Terms and Conditions, Parent Contract and Terms and Conditions
Complaints and concerns. 18.1 Please address any complaint or concern to the supervisor in charge, in the first instance, and if the matter is not resolved within a reasonable period, please refer it to the nursery manager. Please also refer to our complaints and compliments policy which shall apply to any complaints received by usComplaints Policy.
Appears in 3 contracts
Samples: Registered Childcare Contract, Registered Childcare Contract, Registered Childcare Contract
Complaints and concerns. Please address any complaint or concern to the supervisor in charge, in the first instance, and if the matter is not resolved within a reasonable period, please refer it to the nursery manager. Please also refer to our complaints and compliments policy which shall apply to any complaints received by us.
Appears in 2 contracts
Samples: Parent Contract and Terms and Conditions, Parent Contract and Terms and Conditions
Complaints and concerns. Please address any complaint or concern to the supervisor in charge, in the first instance, and if the matter is not resolved within a reasonable period, please refer it to the nursery manager. Please also refer to our complaints and compliments policy which shall apply to any complaints received by uspolicy.
Appears in 1 contract
Samples: Parent Contract
Complaints and concerns. Please address any complaint or concern to the supervisor in charge, in the first instance, and if the matter is not resolved within a reasonable period, please refer it to the nursery preschool manager. Please also refer to our complaints and compliments policy which shall apply to any complaints received by us.
Appears in 1 contract
Samples: Parent Contract
Complaints and concerns. 18.1 Please address any complaint or concern to the supervisor in charge, in the first instance, and if the matter is not resolved within a reasonable period, please refer it to the nursery manager. Please also refer to our complaints and compliments policy which shall apply to any complaints received by uspolicy.
Appears in 1 contract
Complaints and concerns. Please address any complaint or concern to the supervisor in charge, in the first instance, and if the matter is not resolved within a reasonable period, please refer it to the nursery managerHeadteacher. Please also refer to our complaints Complaints and compliments policy which shall apply to any complaints received by us.
Appears in 1 contract
Samples: Terms and Conditions
Complaints and concerns. 17.1 Please address any complaint or concern to the supervisor in charge, in the first instance, and if the matter is not resolved within a reasonable period, please refer it to the nursery manager. Please also refer to our complaints and compliments policy which shall apply to any complaints received by uspolicy.
Appears in 1 contract
Samples: Parent Contract
Complaints and concerns. Please address any complaint or concern to the supervisor in charge, in the first instance, and if the matter is not resolved within a reasonable period, please refer it to the nursery manager. Please also refer to our complaints Concerns, Complaints and compliments policy Compliments Procedure which shall apply to any complaints received by us.
Appears in 1 contract
Samples: Parent/Carer Contract
