COMPLAINTS AND APPEALS. As a Premera member, you have the right to offer your ideas, ask questions, voice complaints and request a formal appeal to reconsider decisions we have made. Our goal is to listen to your concerns and improve our service to you. If you need an interpreter to help with oral translation, please call us. Customer Service will be able to guide you through the service. WHEN YOU HAVE IDEAS We would like to hear from you. If you have an idea, suggestion, or opinion, please let us know. You can contact us at the addresses and telephone numbers found on the back cover. WHEN YOU HAVE QUESTIONS Please call us when you have questions about a benefit or coverage decision, our services, or the quality or availability of a healthcare service. We can quickly and informally correct errors, clarify benefits, or take steps to improve our service. We suggest that you call your provider of care when you have questions about the healthcare they provide.
COMPLAINTS AND APPEALS. Citizen comments on VIHFA’s published Action Plan, any substantial amendments to the Action Plan, performance reports and/or other issues related to the general administration of CDBG-DR funds are welcomed throughout the duration of the grant. The Citizen Participation Plan is posted as a stand-alone document at xxx.xxxxx.xxx. Complaints regarding fraud, waste, or abuse of government funds shall be addressed to the HUD Office of Inspector General Fraud Hotline by phone: 0-000-000-0000 or email: xxxxxxx@xxxxxx.xxx.
COMPLAINTS AND APPEALS. 9.1 The School has an internal Complaints and Grievance Procedure. Information about the Complaints and Grievance Procedure can be found on the School’s community online portal, Astra.
COMPLAINTS AND APPEALS. You are encouraged to attempt an informal resolution of any complaint or appeal you may have by directly engaging the staff member or student to whom your complaint or appeal relates. If it is not possible to resolve the complaint informally you should refer to the Student Complaints and Appeals Policy found on the Website for formal and external complaints and appeals processes. This process is also applicable to complaints against third party providers.
COMPLAINTS AND APPEALS. 6.1 You shall establish and operate an appeals process (which would be used in the event that a Learner wishes to appeal against an assessment decision) and a complaint handling process (which would relate to a complaint of any other nature made by a Learner) which are at all times fully compliant with all applicable Relevant Legislation.
COMPLAINTS AND APPEALS. HMO has procedures for Members to use if they are dissatisfied with a decision that the HMO has made or with the operation of the HMO. The procedure the Member needs to follow will depend on the type of issue or problem the Member has. • Appeal. An Appeal is a request to the HMO to reconsider an adverse benefit determination. The Appeal procedure for an adverse benefit determination has two levels. • Complaint. A Complaint is an expression of dissatisfaction about quality of care or the operation of the HMO.
COMPLAINTS AND APPEALS. 8.1 The University offers you the opportunity to lodge formal and informal complaints, and to appeal a decision that has been made that will affect your enrolment at the University depending on the nature of your complaint or grievance. Visit xxxxxxxxxx.xxx.xx/xxxxx/xxxxxxxxxx/xxxxx/xxxxxxxxxx-xxx- complaints/student-grievances for detailed information on the University’s complaint and appeal processes. If you are not satisfied with the outcome of your complaint or appeal you have the right to access the external complaints and appeals process via the Victorian Ombudsman (visit xxxxx://xxx.xxxxxxxxx.xxx.xxx.xx/)
COMPLAINTS AND APPEALS. EmployEase Complaints and Appeals Policy and Procedure is available on the EmployEase website xxx.xxxxxxxxxx.xxx.xx Student Handbook, Student Information Handbook – HLT54115 Diploma of Nursing A copy of the Student Handbook and Student Information Handbook – HLT54115 Diploma of Nursing are available on the EmployEase website xxx.xxxxxxxxxx.xxx.xx Student Name: Course (Tick √) □ CHC33015- Certificate III in Individual Support (Ageing, Home and Community) (Release 4) - Current □ HLT33115- Certificate III in Health Services Assistance (Release 2) - Current □ CHC43415- Certificate IV in Leisure and Health (Release 2) - Current □ CHC43115- Certificate IV in Disability (Release 2) - Current □ HLT54115 - Diploma of Nursing (Release 1) - Current □ CHC62015- Advanced Diploma of Community Sector Management (Release 2) - Current Tuition Fee Quoted A $550.00 $300.00 $500.00 $550.00 N/A N/A B $2750.00 $1500.00 $2500.00 $2750.00 $12,500.00 $2500.00 C $3900.00 $3400.00 $4000.00 $3900.00 $27,500.00 $6900.00 JobTrainer $550.00 $300.00 $500.00 $550.00 $5,500.00 N/A Fee Waiver Entitlement (as set out in Clause 2.3 of the 2021 Guidelines About Fees) Resources N/A N/A N/A N/A $750.00 N/A RPL Fee (If Applicable) $ $ $ $ $ $ CT Fee (If Applicable) $ $ $ $ $ $ Total Tuition Fee $ (Including discount if applicable) Payment in full prior to Commencement-If course fees are paid in full prior to Course commencement a 10% discount will be applied. Payment Agreement Set up Fees (If applicable) Administration Fee $80.00 (payable to EmployEase) Debitsuccess Administration Fee $12.00 (processed with first payment instalment)
COMPLAINTS AND APPEALS. Overview The ISP Complaints and Appeals Policy and Process Guide allows You, the student, school staff, agents and schools to make a complaint or appeal about any aspect of the ISP. All complaints and appeals will be treated fairly and confidentially. Complainants are encouraged to resolve the matter informally in the first instance. There is no fee to lodge a formal complaint or appeal. The complaints and appeals process will commence within 10 working days of lodgement and all reasonable measures will be taken to finalise an outcome as soon as possible. Complainants will be given an opportunity to present their case and can bring a support person to assist them, provided that person does not have a conflict of interest. A written statement of the outcome of all formal complaints or appeals, including detailed reasons for the outcome, will be provided within 10 working days of the matter reaching conclusion. Persons dissatisfied with the outcome of the formal complaints and appeals process can seek resolution through the Victorian Ombudsman at no additional cost. See the ‘External Complaints and Appeals’ section below for further details. IED will comply with a decision or recommendation in favour of the complainant, made as a result of an internal or external appeal. IED will implement the decision immediately and taken any necessary preventative or correction action required. Please refer to the ISP Complaints and Appeals Process Guide available at xxx.xxxxx.xxx.xxx.xx. under Brochures and Forms for detailed guidance on the steps that can be taken to make a complaint or lodge an appeal. This Agreement, and the right to make complaints and seek appeals of decisions and actions under various school and DET processes, does not affect Your right to take action under the Australian Consumer Law if the Australian Consumer Law applies.
COMPLAINTS AND APPEALS. Leaders Institute of Training and Education is committed to an effective complaint handling procedure. Any person wishing to submit a formal complaint or appeal can do so by completing the “Complaints and Appeals Form”, available from Student Administration, and state their case providing as much detail as possible. • All complaints will be treated with integrity and privacy. • All complaints and appeals received by Leaders Institute of Training and Education will be assessed according to the policy and procedure manual included in the student handbook. Student’s Declaration By signing this document, I: • Have read, and I understand the terms and conditions of my enrolment as stated above; • Am over the age of 18 years; • Acknowledge and agree with the terms and conditions of enrolment with specific reference to the enrolment policy of Leaders Institute of Training and Education; • Permit to the college to access my Unique Student Identifier and Confirmation of Enrolment, if applicable; • Acknowledge that I have been given a copy of the course information sheet and that I have been directed to read the Student Orientation Information at xxx.xxxxxxxxxxxxxxx.xxx.xx; • Give permission to Leaders Institute of Training and Education to use my name, testimonials, image or photographs in printed or electronic publications and I will not charge for any such publication Yes □ No □. Name: Signature _ Date:
