Common use of COMPLAINTS AND INVESTIGATIONS Clause in Contracts

COMPLAINTS AND INVESTIGATIONS. 1. If Contracting party does not lodge a written complaint with Contractor after he/she has discovered or should have discovered a fault in the performance of Contractor, Contracting party shall no longer be able to claim this fault. 2. Contracting party shall not have the right to suspend his/her (payment) obligations if Contracting party believes he/she has a right of complaint. 3. Contracting party must enable Contractor to investigate a complaint or to have it investigated. 4. In the event of founded and timely complaints, Contractor shall to his sole discretion, either repair the supplied goods or replace them against returning the originally supplied goods, or pay Contracting party an alternative compensation or credit a proportional part of the invoice. 5. If it is established that a complaint is unfounded, the costs relating thereto incurred by Contractor shall fully be to the account of Contracting party.

Appears in 7 contracts

Samples: Service Agreement, Service Agreement, Service Agreement

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