Common use of Complaints and Redress Clause in Contracts

Complaints and Redress. If you are dissatisfied with your Accommodation or the way it is managed, any complaint should be made in the first instance to your local reception or housekeeping office or the University Accommodation Office. Complaints can also be made in writing by using the email feedback form at: xxx.xxxx.xx.xx/xxxxxxxxxxxxx/xxxx-xxxx/xxxxxxx-xxxx/xxxxx.xxxx If you are not happy with the outcome and wish to pursue your complaint further, you should do so in accordance with Kent Hospitality's complaints procedure available from the tab at the bottom of the ‘Contact Us’ web page above. The University is also a member of Universities UK (UUK) Code of Practice for student accommodation. Further information on the UUK Code of Practice can be found at: xxxx://xxx.xxxxxx.xxx.xx/ If your complaint is related to the Code of Practice and you have been through the internal Kent Hospitality and University complaints procedure and remain dissatisfied, an independent review of your complaint can be undertaken by the Office of the Independent Adjudicator (OIAHE). For more information, go to: xxx.xxxxx.xxx.xx A complaint will not normally be considered more than three months after the substantive event(s) complained about.

Complaints and Redress. If you are any resident is dissatisfied with your Accommodation their accommodation or the way it is managed, any complaint should be made in the first instance to your local reception or housekeeping office or the University Accommodation Office. Complaints can also be made in writing by using the email feedback form at: xxx.xxxx.xx.xx/xxxxxxxxxxxxx/xxxx-xxxx/xxxxxxx-xxxx/xxxxx.xxxx If you are not happy with the outcome and wish to pursue your complaint further, you should do so in accordance with Kent Hospitality's complaints procedure available from the tab at the bottom of the ‘Contact Us’ web page above. The University is also a member of Universities UK (UUK) Code of Practice for student accommodation. Further information on the UUK Code of Practice can be found at: xxxx://xxx.xxxxxx.xxx.xx/ If your complaint is related to the Code of Practice and you have been through the internal Kent Hospitality and University complaints procedure and remain dissatisfied, an independent review of your complaint can be undertaken by the Office of the Independent Adjudicator (OIAHE). For more information, go to: xxx.xxxxx.xxx.xx A complaint will not normally be considered more than three months after the substantive event(s) complained about.