Grievance Redressal. Level 1 We are committed to resolving your queries/issues within 7 working days. If you do not hear from us within this time, or you are not satisfied with our resolution of your query, the customer may write to us at xxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xx Level 2 If the customer is not satisfied with the resolution provided at level 1 within 2 working days, the customer may post his/her complaint to the head of Customer Experience at xxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xx Alternatively, the customers may write to The Head of Customer Experience at: Bajaj Housing Finance Limited, 5th Floor, B2 Cerebrum IT Park, Kumar City Kalyani Nagar Pune, Maharashtra Pin – 411014 Level 3 If the customer is not satisfied with the resolution provided at level 1 within 2 working days, the customer may post his/her complaint to the head of Customer Experience at xxxx.xxxxxx@xxxxxxxxxxxx.xx Alternatively, the customers may write to National Manager – Service: Xxxx Xxxxxx Bajaj Housing Finance Limited, 5th Floor, B2 Cerebrum IT Park, Kumar City Kalyani Nagar Pune, Maharashtra Pin – 411014 Level 4 In case of non-redressal of the complaint to the customer’s satisfaction, within 7 working days from the above-mentioned matrix, the customer may approach the National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx or in offline mode by post at the address given below in the prescribed format available at link (xxxx://xxx.xxx.xx/citizencharter/NHB%20Grievance%20Redressal%20Policy.pdf) National Housing Bank, Department of Regulation and Supervision, (Complaint Redressal Cell), 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi- 110003 Grievance Process The below-mentioned process is followed when a Xxxxxxxx writes to xxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xx : • Customer service associate reads the entire email to understand the customer query • Xxxxxxxx is contacted to understand his/its requirements • Grievance Team coordinates with internal departments to get the complaint resolved as per the defined timeline. • If the resolution is not possible within the defined TAT of 7 working days, due to internal and external dependencies, interim response along with timelines is sent to the Borrower. • All queries are closed on e-mail and via telephone call. Timely update is sent to the Borrower in case of any extension required in committed timelines.
Grievance Redressal. For any service related issue including obtaining documents or in case of any complaint/grievance, the Borrower may communicate in writing, orally, electronically through e-mail, website, telephone and modes given below. The Borrower may contact our Office through any of the following channels: • By telephonic communication with our call centre at 00000000000 (helpline) b/w 9:30 am – 6 pm from Monday to Friday (Except Public Holidays). • By way of online request - xxxxx://xxx.xxxx.xxx/contact-us/home-loan/raise-a-request • By way of written letter addressed to Customer Service - Home Loans, IIFL Home Finance Ltd, IIFL House, Sun Infotech Park, Road Xx. 00X,Xxxx Xx.X-00, Xxxxx Xxxxxxxxxx Xxxx, Xxxxx Xxxxxx, Thane – 400604 • By way of physically visiting the Service Branch and lodge a complaint in the Complaint Register maintained at our branches In case the response is unsatisfactory or no response is received from above mentioned sources, the complaint may be escalated to: Grievance Redressal Officer at XXX@xxxx.xxx, IIFL Tower, 98, Udyog Vihar, Phase-IV, Gurgaon, Haryana -122015 Borrower can further escalate the complaint to: Nodal Officer: XX@xxxx.xxx, IIFL Tower, 98, Udyog Vihar, Phase-IV, Gurgaon, Haryana -122015 In case the complainant is dissatisfied with the response received from IIFL HFL or where no response is received, the Complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx OR in offline mode by post, in prescribed format, available at link to Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core 5A, India Habitat Centre, Lodhi Road, New Delhi – 110003 It is hereby agreed that for detail terms and conditions of the Loan, the parties hereto shall refer to and rely upon the loan and other security documents executed / to be executed by them. The above terms and conditions have been read by the borrower/s / read over to the borrower,understood and agreed upon borrower/s. Updated till Oct 1, 2020 Schedule of Charges
Grievance Redressal. We assure the best customer service from our end to our valued Insured/Insured Person(s) and request you to adopt following procedure in case of any service related query or grievance. You may communicate your query or grievances by sending a letter to below mentioned address or to your nearest branch or email at below mentioned email ID or by calling at our below mentioned call centre number. Customer Care Cell Liberty Videocon General Insurance Company 10th Floor, Tower A, Peninsula Business Park, Lower Parel, Mumbai E-mail : Toll Free No : Please include your Policy number in all you communication with the Company. This will help us resolve the issue more efficiently. If You are not satisfied with redressal of Your grievance, You may approach the nearest Insurance Ombudsman for resolution of Your grievance. The contact details of the Ombudsman offices are mentioned below; Office of the Ombudsman Contact Details Areas of Jurisdiction AHMEDABAD Insurance Ombudsman, Office of the Insurance Ombudsman, 2nd Floor, Xxxxxx House, Nr. C.U. Shah College, Ashram Road,AHMEDABAD-380 014. Tel.:- 000-00000000 Fax : 000-00000000 Email xxx.xxx@xxxxxxxxxx.xxx Gujarat , UT of Dadra & Nagar Haveli, Daman and Diu BHOPAL Insurance Ombudsman, Office of the Insurance Ombudsman, Xxxxx Vihar Complex, 2nd Floor, 0, Xxxxxxx Xxxxx, Opp. Airtel, Near New Market, BHOPAL(M.P.)-462 023. Tel.:- 0000-0000000 Fax : 0000-0000000 Email xxxxxxxxxxxxxxxx@xxxxxxxxxx.xx Madhya Pradesh & Chhattisgarh BHUBANESHW AR Insurance Ombudsman, Office of the Insurance Ombudsman, 00, Xxxxxx Xxxx, XXXXXXXXXXXX-751 009. Tel.:- 0000-0000000 Fax : 0000-0000000 Email xxxxxxx@xxxxxxx.xx Orissa CHANDIGARH Insurance Ombudsman, Office of the Insurance Ombudsman, S.C.O. Xx.000-000, 0xx Xxxxx, Xxxxx Building. Sector 17-D, CHANDIGARH-160 017. Tel.:- 0000-0000000 Fax : 0000-0000000 Email xxxxxx@xxxxx.xx.xx Punjab , Haryana, Himachal Pradesh, Jammu & Kashmir , UT of Chandigarh CHENNAI Shri X. Xxxxxxxxx, Insurance Ombudsman, Office of the Insurance Ombudsman, Xxxxxxx Xxxxxx Court, 4th Floor, 453 Tamil Nadu, UT– Pondicherry Town and (old 312), Anna Salai, Teynampet, CHENNAI-600 018. Tel.:- 000-00000000 /5284 Fax : 000-00000000 Email xxxxxxxx@xx0.xxxx.xxx.xx Karaikal (which are part of UT of Pondicherry) NEW DELHI Shri Xxxxxxxx Xxx Xxxxx, Insurance Ombudsman, Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Bldg., Xxxx Xxx Road, NEW DELHI-110 002. Tel.:- 000-00000000 Fax : 000-00000000 Email xxxxxxxxx@xxxxxxxx...
Grievance Redressal. There can be instances where the Borrower is not satisfied with the services provided. To highlight such instances & register a complaint the Borrower may follow the following process:
Grievance Redressal. Customers have the following ways to register their complaints when they find inadequacy in the Aptus services Complaint Register: Every Aptus branch has been provided with a complaints register. The customers can lodge their complaints in the register; the Branch Manager would be the person responsible to handle the customer grievances. If the query remains unsolved, the customers can escalate it to the Head Office through
Grievance Redressal i) As per Rule-67 of PPR-14, Procuring Agency shall constitute a Grievance Redressed Committee (GRC) comprising of odd number of persons with proper powers and authorization to address the complaints. The GRCshall not have any of the members of the Procurement Evaluation Committee. The Committee may preferably have one subject specialist depending upon the nature of the procurement in addition to one person with legal background as per their availability to the Procuring Agency.
Grievance Redressal. For any service-related issue including obtaining documents or in case of any complaint & grievance, the Borrower may communicate in writing, orally, electronically through e-mail, website, telephone and modes given below. The Borrower may contact our Office through any of the following channels: -
Grievance Redressal. In the unlikely event that you are not satisfied with our services, you can register your grievance for redressal of concerns.
Grievance Redressal. Any grievances from the Network Hospitals shall be examined by the Grievance Committee constituted as a subcommittee by the Board of Trustees.
Grievance Redressal. KIFS Housing Finance Limited (KHFL) strives for customer satisfaction within the framework of the law, adopted policies & procedures. KHFL has system available at each of its branches and offices for the customers to lodge and submit their complaints or grievances. KHFL ensures that all the disputes arising out of the decisions of lending institution’s functionaries are heard and disposed of at the next higher level. The functioning of the Grievance Redressal Mechanism is periodically reviewed by the Customer Grievance Redressal Committee and reported to the Board. KHFL has a system and a procedure for receiving, registering and disposing of complaints and grievances in each of its offices, including those received on-line. The Grievance Redressal machinery shall also deal with the issue relating to services provided by the outsourced agency. In case of any grievance, the customer may approach KHFL Branch Manager of the business location where he/she has his/her account and register the complaint either by Letter / by E-mail / visit the branch office. The customer shall be responded/acknowledged within a period of 5 days from the date of complaint. After examining the matter, we shall send the customer our final response or explain why it needs more time to respond and shall endeavor to do so within 15 days from the date of complaint. In case the response is unsatisfactory or the customer has not received any response from the company within reasonable time (i.e. 15 days) or is dissatisfied with the response received, the customer may contact the Grievance Redressal officer at KHFL Corporate Office on E-mail id: xxxxxxx@xxxxxxxxxxx.xxx or may write to the Corporate Office address as mentioned below: To KHFL Customer Care:- Grievance Redressal Officer:
