Common use of COMPLAINTS/ APPEALS Clause in Contracts

COMPLAINTS/ APPEALS. Procedure If you are unhappy with a decision that we have made or feel we have not fulfilled our obligations under this Agreement you should, in the first instance, discuss this with the Accommodation Office or the reception at Glasney Lodge. If you are not happy with the outcome and wish to pursue your complaint further, you should send it in writing to the Accommodation Team at xxxxxxxxxxxxx@xxxxxx.xx.xx. Should your complaint require further escalation, you can address your complaint to the Accommodation Office Manager for review. The final stage of the escalation process is for the Head of Accommodation Services to review and respond to your complaint within 14 days.

COMPLAINTS/ APPEALS. Procedure If you are unhappy with a decision that we have made or feel we have not fulfilled our obligations under this Agreement you should, in the first instance, discuss this with the Accommodation Office or the reception at Glasney Lodge. If you are not happy with the outcome and wish to pursue your complaint further, you should send it in writing to the Accommodation Team at xxxxxxxxxxxxx@xxxxxx.xx.xx. Should your complaint require further escalation, you can address your complaint to the Accommodation Office Manager for review. The final stage of the escalation process is for the Head of Accommodation Services to review and respond to your complaint within 14 28 days.